Smithtown Volkswagen

Noah was very friendly and professional. The place was tidy and the rest of the staff were very nice. The place was tidy and the rest of the staff were very nice. More

I dreaded going to a dealer to get my inspection passed that my local garage was unable to do. They managed to have the car ready for me the next day with a new inspection sticker. They gave me a very deta that my local garage was unable to do. They managed to have the car ready for me the next day with a new inspection sticker. They gave me a very detailed report on what work was performed and what items needed attention. The cost was very reasonable. I will bring my car there next year again for inspection. The staff are a pleasure to work with and extremely helpful. This is what now has me as a loyal customer. More

Jasmine in the service department was very nice and helpful. She made the entire service experience seamless and hassle free. helpful. She made the entire service experience seamless and hassle free. More

Smithtown Volkswagen is fantastic! I always go to Sal for my cars, he is the best. Noah is fantastic in service and always helps me as well. I will continue getting my cars from Volks I always go to Sal for my cars, he is the best. Noah is fantastic in service and always helps me as well. I will continue getting my cars from Volkswagen not only for the vehicles, but for the great employees who work there. Everyone is always super friendly and helpful. More

We worked with Gasper and Jimmy in Used Car Sales. Both of them were down to earth. I felt much more relaxed than in most of the modern dealerships. The entire experience was low key, friendly, cas Both of them were down to earth. I felt much more relaxed than in most of the modern dealerships. The entire experience was low key, friendly, casual and unlike any other dealer I've experienced in over 40 years of car buying. To be totally honest, I had found a Pacifica that I really wanted online, but after reading the reviews, I e-mailed back after inquiring and told them that I did not want to deal with them based on bad reviews. After a telephone conversation with Anna, the internet sales manager, I discovered that the dealership had been acquired from the previous owner about a year ago and quite a few of the bad reviews were owed to that prior owner. Still, I was nervous, but the truth was that this was the van I wanted and the others that met my criteria were in Brooklyn and I lived about 10 minutes from Smithtown Volkswagen so I decided to give them a shot. There is a lot to like about the new staff at this dealership. First of all, the management team is made up of down to earth people and not a bunch of high level, slick salespeople full of xx-babble. They created a dealsheet and I was shocked, at first, at the high price they expected me to pay (bottom line). Well, after seeing the CarFax, I realized that I had totally forgotten about an accident that our trade had in a parking lot a few years ago and the damage was considered "moderate" so it was a bigger hit on its value, along with being a car that is not in great demand. At first, my reaction was to think they were trying to rip me off, but after Jimmy sat me down and calmly explained how everything worked and was patient while I asked questions to fully understand how the numbers worked, I was ready to go forward with the deal. They were so patient with my attitude of being ready to find something wrong with them and they won me over. So, we paid more than I had hoped for the minivan, but it was not their fault...it was me not remembering the problem with our trade and, for a while, a miscommunication with the numbers on the price, which was cleared up by the Finance person. The vehicle is wonderful, and by financing a small portion of the cost, we got a free service contract provided by the bank. They bought us lunch and treated us more as friends than customers. I felt they were honest with us. If the dealership has a vehicle we want in the future. I would return to them. More

Jasmine at the service department was very nice and extremely helpful. she made me do my service very quick. extremely helpful. she made me do my service very quick. More

I worked with Gasper Desimone on buying my 2024 Atlas. When I test drove it, it had original floor mats and after finalizing the deal and processing the payment. I came to pick up my car and I was surpris When I test drove it, it had original floor mats and after finalizing the deal and processing the payment. I came to pick up my car and I was surprised that the car had the original floor mats replaced by a non original bad condition rubber mats. I told gasper about it and he promised to get me new once in a week. until today he never gave me anything and when i call him he is not picking up my calls and basically avoiding talking to me. I found this very unprofessional treatment... More

Jasmine was extremely helpful and attentive to my concerns when I had to bring my Taos in for repair. concerns when I had to bring my Taos in for repair. More

Noah was great and very helpful. The process to book an appointment and secure a loaner is painful. Communication isn’t great. The process to book an appointment and secure a loaner is painful. Communication isn’t great. More

Noah has been a great help! He has excellent customer service! I recommend him to anyone. He has excellent customer service! I recommend him to anyone. More