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Smithtown Volkswagen
St James, NY
2,191 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,191 reviews
November 13, 2024
I brought my VW Jetta in for service because I was having problems with the tires....It just didn't feel right....Well much to my surprise, when they were checking out the car they found that the axle was le problems with the tires....It just didn't feel right....Well much to my surprise, when they were checking out the car they found that the axle was leaking....I had to get a loaner car which they gave me until they were able to obtain the parts....I picked up the car the following day....The axle was replaced with a new clamp...The car operates fine...I am satisfied with the service they provided... More
by Rich Z.
Verified CustomerEmployees Worked With
Vincent
November 12, 2024
Jasmine from the service center was an absolute pleasure to deal with. She kept me updated with realistic timelines of when my car would be ready and did everything effectively and efficiently. She was so k to deal with. She kept me updated with realistic timelines of when my car would be ready and did everything effectively and efficiently. She was so kind and understanding! Best service representative. More
by gabriellacoraci
Employees Worked With
Jasmine
November 11, 2024
Excellent service and prompt and courteous and pleasant and respectful and pleasant and honest conversation and good communication and respectful and pleasant and honest conversation and good communication More
by 1bobbylaino
November 11, 2024
I’m doing this for the 2nd time. Dealership is great they are fantastic bunch of guys Dealership is great they are fantastic bunch of guys More
by 1bobbylaino
November 09, 2024
Noah’s exceptional service is greatly appreciated. Thank you for your attentive care and courteous demeanor. Your exceptional work is commendable. Thank you for your attentive care and courteous demeanor. Your exceptional work is commendable. More
by Mudassir
November 06, 2024
Adam was the perfect salesman. Not pushy at all, but makes you think about what you really want. He was up front and honest which you do not find in this situation. Not pushy at all, but makes you think about what you really want. He was up front and honest which you do not find in this situation. More
by boxrluvr
Employees Worked With
November 02, 2024
This was a worst experience i had, i had to multiple times for a single issue to be fixed, once part is not available, another time i told something they fixed something else, noah reed physically check times for a single issue to be fixed, once part is not available, another time i told something they fixed something else, noah reed physically checked the issue and but never informed to technician or checked while working or after the work is done. More
by ANURAG
