Smithtown Volkswagen

Jasmine she was very nice and very helpful and very body there was friendly and the service was good there was friendly and the service was good More

Jasmine in the service center is always courteous and professional, she makes certain that my vehicle gets the service it needs each time I've brought it in... Thank you Jasmine and the service team at S professional, she makes certain that my vehicle gets the service it needs each time I've brought it in... Thank you Jasmine and the service team at Smithtown Volkswagen! More

I dropped my car off to have the air bag recall work performed, I found out later that their computer system was down, and had been down for a number of days with no definitive expectation of when it wo performed, I found out later that their computer system was down, and had been down for a number of days with no definitive expectation of when it would be restored. The computer system is required to perform the work. They held my car for an entire day and the work was never performed. Had they been honest and informed me of the situation prior to dropping the car off, I would have rescheduled my appointment for another day. This was a big inconvenience, and I would not recommend going to this dealership; very dishonest. More

The salesperson, Sal D’Amico was excellent! ! He was very knowledgeable and supportive throughout the whole process. He took his time explaining the cars and the features. When we picked up th ! He was very knowledgeable and supportive throughout the whole process. He took his time explaining the cars and the features. When we picked up the car he was AMAZING!! He was patient and explained all the components of the car. He didn’t rush us and was readily available for questions. I highly recommend Sal!!! More

Excellent service team. took care of my new car without a problem. Keep up the great work. took care of my new car without a problem. Keep up the great work. More

The window to the shop floor is postered over so that you can’t see anything going on…what are you hiding?? After the oil change the crankcase was 1/2 quart low…makes me uneasy about the work that was done can’t see anything going on…what are you hiding?? After the oil change the crankcase was 1/2 quart low…makes me uneasy about the work that was done More

Justin Himes was excellent to work with. He was very knowledgeable about the cars and easy to deal with. Thank you He was very knowledgeable about the cars and easy to deal with. Thank you More

Noah was excellent with the service as always. Kept me updated on the status of my car and made sure it was a seemless transition. Every time I bring my car to smithtown the staff takes care of me Kept me updated on the status of my car and made sure it was a seemless transition. Every time I bring my car to smithtown the staff takes care of me and my car. More

Great service, took my car on time and addressed all issues immediately. Jasmine was the best and helped sort everything out with my warranty! issues immediately. Jasmine was the best and helped sort everything out with my warranty! More

Used sales manager is a liar. He sold us a 22 Taos that needed rear struts, radio not working, transmission issues and rattling coming from the engine compartment. Service center He sold us a 22 Taos that needed rear struts, radio not working, transmission issues and rattling coming from the engine compartment. Service center obviously did not conduct the “multipoint inspection” and said the rattling was acorns when it was an issue with the manifold gasket. All he said when a complaint was made was “it’s a used car, what do you want from me” More