Smith Motor Sales of Haverhill Inc - Service Center

I was not happy with Roberto , he seemed as if I was bothering him. I needed to leave before dark as I can’t drive at night. The nice young man from the cashiers went over to him to get my printout so bothering him. I needed to leave before dark as I can’t drive at night. The nice young man from the cashiers went over to him to get my printout so to exspediate my paying and leaving.Not what I’m use to when I come to smith s.Barbara abdinoor More

Took my call, made everything quick and easy. Very personable and definitely want to go back Very personable and definitely want to go back More

Smith motors is more like family than a car dealership! Service is grade A especially with Billy Crow making sure everything runs like a well oiled machine always! From check in to check out everyone go Service is grade A especially with Billy Crow making sure everything runs like a well oiled machine always! From check in to check out everyone goes out of their way to make sure you are kept in the loop!! More

Great place to bring my car for service always treated with respect and they work on my car as if they owned it with respect and they work on my car as if they owned it More

I came to Smith because of Steve Bergeron. He has a following from Burlington Mercedes. You are very lucky to have him at Smith. He has excellent customer service skills and follow up. He has a following from Burlington Mercedes. You are very lucky to have him at Smith. He has excellent customer service skills and follow up. He always keeps me updated and my cars are ready to go when promised. Thank You Steve! Myself and many Burlington customers will go wherever you are! More

5 stars for everything because I appreciate how quickly they took my car in and performed the warranty work I requested. I was just a little annoyed that the technician stated I had "coolant and oil" leaki they took my car in and performed the warranty work I requested. I was just a little annoyed that the technician stated I had "coolant and oil" leaking from the oil cooler. He recommended replacing the oil cooler lines, which is correct, since they are rusted out and leaking oil. But when I asked the service writer why he said there's leaking coolant, I was told that the technician is Mercedes certified and that's what he says. The Mercedes certification is a 17 week factory course that doesn't make you a veteran mechanic. It's understandable to forget that a front mounted air cooled oil cooler doesn't have antifreeze in it, but doubling down and claiming Mercedes certification makes the guy right is just disrespectful. I'd expect that from a lesser dealership where the service writers don't know anything about cars, but this one seemed as though he might have some mechanic experience, so I was surprised. More

Very nice and made sure we had a loaner. They kept me informed about the progress They kept me informed about the progress More

Smith Motors service is top rate! I had my snow tires installed and they rebalanced them and they feel great. I had my snow tires installed and they rebalanced them and they feel great. More

Fast and great service again at Smith Motors. Highly recommended. William Crow provided great service. Highly recommended. William Crow provided great service. More

Awesome service great people and everything done in a timely manner and done thoroughly and accurately timely manner and done thoroughly and accurately More