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Smith Motor Sales of Haverhill Inc

Haverhill, MA

Overview
Employees
Reviews
Vehicles
4.8
2,245 Reviews
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420 River St

Haverhill, MA

01832

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Showing 2,245 reviews

October 02, 2024

It's great to hear that your experience with Smith Mercedes Benz was so positive! It sounds like they took care of your needs. Recommending them to others shows how satisfied you are with their servic More

by Ed Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Coppola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Waugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Crow
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Oct 03, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you, Ed, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 01, 2024

Roger is sent from above! Chris was a wonderful salesman. He made a couple mistakes but he has sense rectified those problems. So no harm no foul! And Matt was super great. He More

by B. Joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Waugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt from the Service Center and Chris from the Sales Dept.
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Oct 01, 2024 -

Smith Motor Sales of Haverhill Inc responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Roger, Chris, and Matt met your expectations. Thank you for choosing Smith Motor Sales of Haverhill Inc., we look forward to having you as a valued customer for many years to come!

September 30, 2024

It has wonderful service employees, that make sure your car is complete before returning it you. Helping you in every way to make your appointment easy. More

by Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can’t remember his name
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Sep 30, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you, Ann, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Oct 01, 2024 -

Ann responded

Thank you!!!

September 29, 2024

Very professional and friendly service from the Parts Department and Service Department specialists listed below. Many thanks! More

by DROUNTREE54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Five Stars for Steve Bergeron and Wayne as well
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Sep 29, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything Nicholas, Steve, and Wayne can assist you with in the future, please let us know.

September 28, 2024

Outstanding in every way! Big thank you to Billy & Steve for taking such good care of us! Highly recommended! More

by marianne.bingel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy & Steve Bergeron are the best!
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Sep 29, 2024 -

Smith Motor Sales of Haverhill Inc responded

Marianne, Thank you for the kind words for our service department! We look forward to sharing your compliments with Billy and Steve. Please don't hesitate to let us know if we can be of further assistance.

September 28, 2024

Very efficient and competent. Valet service was perfect and made the entire process very easy. More

by tom.rauh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Bergeron
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Sep 29, 2024 -

Smith Motor Sales of Haverhill Inc responded

Tom, We are very happy to hear Steve provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 28, 2024

Had a screw in tire. was taken right away so i could have the vehicle for the weekend More

by BILL.SKOGLUND1113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you, Bill! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smith Motor Sales of Haverhill Inc.

September 28, 2024

Great service for our old 2006 R Class . Kept car longer than expected but wanted to make sure the repair was worth the expense. Communication could have a bit better but overall god exper More

by Mcsully126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Nicholas and our team, and we look forward to working with you again.

September 26, 2024

The first service provider I talked too did not talk to me with respect. Very surprised. More

by SANJAY.PHD.GUPTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience.

September 25, 2024

The facilities were clean and the servicing was prompt. There was no upselling or trying to convince to look at new vehicles which was not the purpose of my visiit. My service representative was polite and More

by Tamie Lauz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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