Smith Motor Sales of Haverhill Inc

Everyone at Smith Motors is very friendly and helpful. It is a great dealership, the main reason I drive a Mercedes is because of Smith Motors! It is a great dealership, the main reason I drive a Mercedes is because of Smith Motors! More

Outstanding and reliable service all the time. Never disappointing and always courteous and friendly service. The service is second to none! Never disappointing and always courteous and friendly service. The service is second to none! More

Everyone at Smith Motors are very pleasant, professional and knowledgeable. They were very accommodating and considerate of our time. Everything was completed satisfactorily. Best experience we ever have h and knowledgeable. They were very accommodating and considerate of our time. Everything was completed satisfactorily. Best experience we ever have had dealing with a car dealership service department. More

Had two cars that needed service and a recall for both. Service was extremely fast and they kept us in the loop every step of the way. Service was extremely fast and they kept us in the loop every step of the way. More

First time to drop off my car and I really love the way they treat me. I will highly recommend people must visit. Thank you for your hard working smith group. they treat me. I will highly recommend people must visit. Thank you for your hard working smith group. More

Salesman was great, service department was outstanding. It was a true pleasure dealing with smith oops I hit my 15 words but thank you It was a true pleasure dealing with smith oops I hit my 15 words but thank you More

Great service very friendly prompt on time very clean dealership great work and great customer service and support dealership great work and great customer service and support More

Not pleased at all. After a 2 1/2 hour wait and being told the battery I purchased 4 months ago was no good, I pay for a new battery. I was told they took the car for a After a 2 1/2 hour wait and being told the battery I purchased 4 months ago was no good, I pay for a new battery. I was told they took the car for a ride and everything was all set, so I leave. After pulling out the lot and getting to a red light and stopping with the economy light on, my car goes into neutral. This was why the car was brought to Mercedes in the first place and here I am 2 1/2 hours later and down $601.59 for a battery, labor and balancing my tires. So I turn around and explain the situation to the manager. I am told I will be given a loaner car at no cost they did not want to rush to figure out the issue for the second time, since it was not originally addressed. The next day I receive a call that my car was ready and I owe an additional $189.00 for the auxiliary battery. Now I am wondering if there was indeed anything wrong with the original battery I bought? Also wondering if my car was ever driven on the highway to see if the tires were indeed balanced? More

Excellent communication about work the car needs and the cost. Professional interaction and consideration of customers cost. Professional interaction and consideration of customers More

Smith motors Sales of Haverhill MA. Has the best customer service I have ever been to. Thank you so much. Has the best customer service I have ever been to. Thank you so much. More