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Smith Motor Sales of Haverhill Inc

Haverhill, MA

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Employees
Reviews
Vehicles
4.8
2,249 Reviews
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420 River St

Haverhill, MA

01832

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Showing 2,249 reviews

October 19, 2023

Staff is always friendly and knowledgeable and makes buying a new car a great experience More

by DSIMARD2005
Recommend Dealer
Yes
Employees Worked With
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Loren Goldstein
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Oct 19, 2023 -

DSIMARD2005 responded

Couldn't be happier with my car also

Oct 20, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing your thoughts about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

October 19, 2023

Car was not put completely back together and whoever parked it backed up on the curb! More

by ppeltonovich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
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Oct 23, 2023 -

Smith Motor Sales of Haverhill Inc responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Oct 29, 2023 -

ppeltonovich responded

With the replacement of my starter button on 10/09/2023, and today is 10/29/3023 my key fob battery is saying battery needs to be replaced! You would think since they recoded the key they would throw in a new battery! But they did not. Just don’t feel they were professional plus the fact that they will not take a personal check but will accept cash or a credit card is beyond me.

October 19, 2023

They are very welcoming and professional. They did my car service well well.Good job. More

by MARYK_76S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
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Oct 20, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 18, 2023

Service was completed quicker than expected. Service advisor was super helpful explaining the work done and future work needed. Thank you! More

by GDEVENNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
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Oct 19, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

October 18, 2023

Nick advised take me on the extent of the job 6 months prior, Wes Reed wrote the order and followed thru and Matt Johnson saw to it was done earlier then proposed. More

by SANDADUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes Reed took the order, Matt Johnson finished up. Good team work.
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Oct 19, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smith Motor Sales of Haverhill Inc.

October 17, 2023

Salesman was at very straightforward and helpful in the sale process. Will recommend him to anyone looking to buy a Mercedes. More

by RCRUMP1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 17, 2023

Prompt and efficient service. Personable staff who explained everything clearly. Car was returned clean and serviced More

by DON.BOUCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thanks, Dan, for sharing about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

October 16, 2023

Very convenient, they meet your requirements whilst you are waiting to get your car serviced. More

by PATIENCEMUJURU2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Coppola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi, Dave Penny
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Oct 17, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for choosing Smith Motor Sales of Haverhill Inc. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 14, 2023

We ordered our car with Brockton and Smith Mercedes Benz and they were extremely helpful. We had worked with other dealerships who were only interested in pushing what they had on their lot, not in selling More

by Chuck
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you, Chuck, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Brockton here at Smith Motor Sales of Haverhill Inc.

October 14, 2023

The work was done on time based on what I asked for eliminating a need for loaner car and driving back and forth. The service people were cordial on the phone and face to face. More

by Vaghar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi
Report | Print
Oct 16, 2023 -

Smith Motor Sales of Haverhill Inc responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smith Motor Sales of Haverhill Inc!

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