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Smith Motor Sales of Haverhill Inc

Haverhill, MA

Overview
Employees
Reviews
Vehicles
4.8
2,246 Reviews
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420 River St

Haverhill, MA

01832

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Showing 2,246 reviews

May 25, 2024

Dealership was courteous and friendly. No high pressure sales process. Pleasurable experience overall. I would definitely recommend this dealership to friends. Chris Watson was exceptional More

by STACK.D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Coppola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Chadder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Waugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Harris, Craig Tedeschi, Dave Penny
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May 29, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for choosing Smith Motor Sales of Haverhill Inc. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 24, 2024

They make a point to always keep you informed about status. High quality work, have never had to bring a car back for rework. Nice people too More

by JOHN.MANNING3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smith Motor Sales of Haverhill Inc.

May 23, 2024

Craig T was so kind and friendly. He explained everything in detail regarding my service details and ordering a spare key . More

by TMALINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only met Craig, Craig Tedeschi
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May 29, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 22, 2024

Craig was terrific. Explain d exactly what needed to be done and how long it would take, and of course what it would cost. I could not be more satisfied with the service More

by BUSTERCLEGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
Report | Print
May 29, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for choosing Smith Motor Sales of Haverhill Inc. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 22, 2024

On time and very cordial. The team in service are are great guys and friendly. More

by JFCIII52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Penny
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May 29, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as one of our valued customers for many more years to come!

May 22, 2024

No one in service addressed me when I arrived. The first guy ignored me completely and continued a personal conversation about his hot water heater. I feel that I was overcharged for what was done More

by jenahorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas Klinger
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for providing this feedback, Jena, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 22, 2024

They looked after me very well. They kept me appraised of how the work was going and when the car would be available. Very pleasant people to work with. More

by KevDen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Smith Motor Sales of Haverhill Inc responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smith Motor Sales of Haverhill Inc!

May 19, 2024

Nick in Service was great to work with. Appreciate his help and information provided. Will definitely go back. Thank you. More

by NDIRICO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Smith Motor Sales of Haverhill Inc responded

We are very happy to hear that Nick provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 19, 2024

Good service support advisor called to update repair needed and cost of repair. Car was ready as promised More

by MATTHEW.GEORGE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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May 20, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business, Matthew, and hope to see you again soon!

May 19, 2024

Everyone is Professional, Accommodating and helpful. When the job took longer than expected, they provided a loaner car… More

by ALINDASTRADING.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
Report | Print
May 20, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as one of our valued customers for many more years to come!

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