Smith Motor Sales of Haverhill Inc

This was the best experience I have ever had purchasing a new car. From my first visit in May to build my new GLC to the consistent follow up on the tracking of the expected delivery to the arrival of my ne new car. From my first visit in May to build my new GLC to the consistent follow up on the tracking of the expected delivery to the arrival of my new vehicle. Marc was extremely helpful and responded to all my questions through out the process. When it came to preparing for delivery and working with Vitor on the paperwork he was also amazing and helpful. On delivery day Marc had everything ready for me and spend as much time as I needed showing me how to navigate through the differences between my 2016 GLC and the new 2024 GLC. He even followed up with videos for me after that were very helpful. Marc did experience an issue in getting my inspection sticker, completely out of his control, however during this time he stayed in touch with me with updates on timing while I waited very comfortably in the show room of the dealership. Amazing overall experience and I look forward to my first service at Smith Motors. More

We’ve struggled with the quality of the car we purchased in 2022. Both Brock and Roger have gone out of their way to work with us and try to rectify all the issues. They are wonderful to work with and I wou in 2022. Both Brock and Roger have gone out of their way to work with us and try to rectify all the issues. They are wonderful to work with and I would recommend them to anyone. More

Very pleased with the purchase of a new vehicle and the service provided by a very professional staff service provided by a very professional staff More

Smith Motors is by far the best service I have ever experienced with a dealer! experienced with a dealer! More

Smith Motors did an emergency repair on my GLK350 this week and had the car back to me the same day. They are always accommodating when I need an unexpected repair and work to return my car as soon as po week and had the car back to me the same day. They are always accommodating when I need an unexpected repair and work to return my car as soon as possible. Over the last several years I have never once had my Mercedes returned to me unless it was in great working order. More

Awesome service my advisor Matt went above and beyond on my last visit. Thanks so much. my last visit. Thanks so much. More

My first time coming to this dealership and the service was excellent! Service advisor was very helpful! was excellent! Service advisor was very helpful! More

Billy was super helpful getting me set up through the Mercedes Me app and in getting my service appointment set up. Service was very quick, efficient and helpful. Contacted me to explain any updates and Mercedes Me app and in getting my service appointment set up. Service was very quick, efficient and helpful. Contacted me to explain any updates and where we were at with the recall replacement and software update. Cashier was super nice and everything went smoothly. Couldn’t have asked for better service! More

Dropped car off to price out how much the sunroof would cost to fix it the rails. Was never informed that a charge would be associated with the cost estimate. After going back and forth with the Services m cost to fix it the rails. Was never informed that a charge would be associated with the cost estimate. After going back and forth with the Services manager, he came back and provided 1/2 off. However, when I went to pick up the car, which was left over night, the car was unlocked and it wouldn’t turn on. Someone might have left a light on and had to be jumped. Service manager did not offer any apology or acknowledgement. Will most likely not have my vehicle serviced there. More

Excellent dealership. Excellent routine service and problem mitigation. Pricing for added recommended services prohibitively high so much that I won’t consider having the Excellent routine service and problem mitigation. Pricing for added recommended services prohibitively high so much that I won’t consider having them done. More