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Smart Motors Toyota

Madison, WI

4.3
305 Reviews

5901 Odana Road

Madison, WI

53719

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Showing 305 reviews

December 06, 2021

Smart Motors Toyota provided exceptional customer service. Clint Phillips and Scott Nelson from New Car Sales helped make my new 2022 Toyota Highlander buying experience great and pleasant. Dana in More

by JVig
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana in Finance, Scott Nelson, Clint Phillips
Dec 07, 2021 -

Smart Motors Toyota responded

Thank you so much J Vig for the feedback. Your support and 5-star review of your experience with Scott, Clint and Dana is very much appreciated. Enjoy your new Toyota!

December 05, 2021

I worked with Gary to purchase my 2021 RAV4 and I couldn't have been more pleased with the experience. He never pressured me and whenever I texted him with questions he always replied promptly. I wo More

by Dheath804
Customer Service
Recommend Dealer
Yes
Employees Worked With
Gary Frederick
Dec 06, 2021 -

Smart Motors Toyota responded

Congratulations on your new 2021 Toyota RAV4! Very exciting, and thank you for this feedback on your experience working with Gary Frederick, and 5-star review. We really appreciate it!

November 22, 2021

Austin, our sales person and Rick, our finance person provided excellent and knowledgeable service to us. They made our buying experience delightful. More

by JL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schleis
Nov 23, 2021 -

Smart Motors Toyota responded

Thank you, J L. So glad you enjoyed working with Austin and the rest of the team. We really appreciate your support! Enjoy your new vehicle ~ Cheers!

November 22, 2021

After visiting a different Toyota dealer who wanted to sell us a "Certified" used 2018 RAV4 with worn tires, at a price roughly $2,500 ABOVE market value, we visited Smart Motors. The salesperson at Smart More

by Terrell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Franklin, Javier Leon
Nov 23, 2021 -

Smart Motors Toyota responded

Thank you so much Terrell for your continued support over the years. We certainly appreciate it, and hope you enjoy your new RAV4 Hybrid!

November 12, 2021

Austin is very friendly, and patient. He has spent of a lot of time with me, and provided me all the necessary information to make my final decision. I really appreciate his help More

by hdoan01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schleis
Nov 15, 2021 -

Smart Motors Toyota responded

So glad you enjoyed working with Austin Schlieis, and we very much appreciate your 5-star review as well. Take care, and should you have any additional questions, Austin, or anyone else on the team would be happy to help. Cheers!

November 09, 2021

We had decided we wanted a Toyota Highlander Hybrid AWD but a new one was too much cost, so we went online and found a 2017 Highlander at Smart Motors. Jessica was very gracious and easy to deal with and More

by James P
Recommend Dealer
Yes
Employees Worked With
Natanya Vanlandingham, Jessica Koss
Nov 10, 2021 -

Smart Motors Toyota responded

Congratulations and so glad you're enjoying your Highlander, James. We also really appreciated the opportunity to make this right for you as well. It is never our intention to have things go wrong for our guests, and at the same time, by bringing this to our attention as you did James, does allow us the opportunity to make it right, and ultimately, helping you enjoy your new vehicle. Safe travels, James and thank you for the 5-star review.

November 01, 2021

I worked with Austin S. Justin Jackson and finance team at Smart Motors Toyota ((West). Not only were they amazing, but very helpful knowledgeable and courteous. They listened to what it was that was most More

by grandmanessa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin
Nov 02, 2021 -

Smart Motors Toyota responded

Outstanding, Grandma Nessa! So glad you enjoyed working with Austin, Justin and our Finance team. I know they work very hard to be sure this process is smooth and seamless, but most importantly, focused on you, your needs and your wants. At the end of the day, it's support from guests like you, that make our job so much easier, and more enjoyable. Take care, drive safe and thank you for your support!

October 05, 2021

Smart Motors worked with me for several weeks to find the correct fit for me. Scott Helped me choose the best fit. I am so happy with the headlights because I do a lot of night driving.. They spent a lot of More

by gntglass
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Nelson
Oct 05, 2021 -

Smart Motors Toyota responded

Outstanding! Finding the perfect vehicle; one that not only checks off all of the boxes, but exceeds your expectations does take time, but I'm glad Scott and the rest of the team were able to make this happen for you. And it sounds like you keep your vehicles for a long time - all the more reason to find the perfect fit for you! Enjoy your new Toyota!

October 04, 2021

I worked with Austin Frye and Lee Rzentkowski on the purchase of my certified 2018 Toyota Camry LXE. My purchase experience could not have been any easier or better--really outstanding! Austin was very More

by gjdecker1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Rzentkowski, Austin Freye
Oct 05, 2021 -

Smart Motors Toyota responded

Thank you! You are going to love your Toyota Certified Used Camry XLE. Super reliable vehicle, and fun to drive too. And we sure appreciate your continued support and vote of confidence in both Austin and Lee. Two super nice, and very professional individuals. Have fun in your new Camry, and we look forward to seeing you for your first service appointment. Until then, take and drive safe!

October 04, 2021

Al Franklin (Sales) and Ryan Kutty (Finance) were wonderful to work with. I would highly recommend Smart Toyota! More

by Erika
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kutty, Al Franklin
Oct 05, 2021 -

Smart Motors Toyota responded

So glad you enjoyed working with Al and Ryan and found your perfect Toyota, Erika. Now, it's time to plan some fun road trips to show off your new wheels! Enjoy!

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