Had an overall good experience when dealing with Peter - Whitticus
Had an overall good experience when dealing with Peter Stratton at Smart Motors Toyota. I must commend him with his patience with me. I was talking with numerous sales reps & would sometimes I forget things already explained to me. Never an issue though, Peter was quick to answer & be up front with me. I know emails & internet inquires are not always the favorite for product specialists & sales reps, but it was the most ideal way for me in my situation, and Peter did a terrific job staying in communication with me. I believe we might have went back & forth for about a month. The distance of travel to get the vehicle is one of the main reasons I probably did not end up purchasing the car, but I was willing to make the trip. I admit I also thought the price was a bit over valued, but they did drop the price to a place I thought was more comfortable & priced to buy. The vehicle sold days after the price drop, after being listed for nearly a month. That would be my only hiccup, is that they could have probably sold me this vehicle a lot sooner at the same price they sold it a month later. In the end, it was such a quality vehicle, it would've sold no matter what... just at what price & to who.
Any attempts to contact anyone else from the sales dept was unsuccessful, so I can only review about Peter Stratton. He was straight forward, to the point, patient & always answered my emails. He wasn't pushy or trying to keep information from me just to get me to come into the store. I would reach out to Peter again if I was in the market for a vehicle.
But I will say this, I did not have any encounters with the service department, but I had seen numerous bad reviews. I will admit it makes it harder to trust the sales dept, when the service dept is struggling. It's less significant if you are buying a NEW car, but for a lot us in the Used Vehicle market, we are depending on the dealership to provide the public with a safe & reliable vehicle... that has been repaired with high quality service & technicians. I'm probably out of pocket speaking on something I had no personal experience with, but it was something I considered when buying a used vehicle.
Considering all the conversations I had with people, Peter was one of the more pleasant guys to work with, even if I didn't buy a vehicle from him or Smart Motors Toyota. If you are in the market, don't hesitate to reach out & see what they can off you. At least you know you'll be speaking with a real person who is really trying to find the vehicle that works best for you.
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