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Smart Motors Toyota

Madison, WI

4.3
305 Reviews

5901 Odana Road

Madison, WI

53719

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Showing 305 reviews

August 18, 2022

We were very impressed with Smart Toyota and specifically Gary Frederick and his willingness to work with us during an unexpected new vehicle purchase. We will think of Gary and Smart Toyota for any future v More

by thompson228
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Frederick
Aug 19, 2022 -

Smart Motors Toyota responded

Wonderful! So glad you enjoyed working with Gary Fredrick, and while your purchase may have been unexpected, we very much appreciated the opportunity to help. Thank you!

August 17, 2022

Extremely disappointed in the lack of communication, follow-up and customer focus. As a result, I had to unexpectedly pay $500 out of pocket, Kyle in Finance indicated he would check on other ways to he More

by akink868
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kyle Cottier; Justin Jackson
Aug 18, 2022 -

Smart Motors Toyota responded

We apologize for the inconvenience Angie, and will be sure to share your feedback with our management team. We appreciate you bringing this to our attention. Thank you.

August 02, 2022

Greg Erzen is my Hero! Todd Wersland and Dana Raker are instrumental to the Smart Motors sales machine as well. This is the fifth new car purchased from Greg and Smart T More

by YBleyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Erzen, Todd Wersland
Aug 03, 2022 -

Smart Motors Toyota responded

WoW! Thank you so much for your continued support over the years, York. We really do appreciate it, as well as your 5-star review and feedback on working with Greg, Todd & Dana. All are long-time staff members who value your feedback too!

August 02, 2022

Smart Motors is very courteous and professional. I would definitely buy another vehicle from them. More

by James K
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana in finance was great, Rodney Potter, Gary Frederick
Aug 03, 2022 -

Smart Motors Toyota responded

Congratulation on your new vehicle purchase, James! It's an honor and our pleasure to have been your dealer of choice, and very much appreciate your support & 5-star review. Take care, enjoy your new ride, and we look forward to seeing you for your first service visit. Cheers!

July 15, 2022

They are great at selling new and used cars. Nice experiences and we’ve bought the last 3 cars there. The regular service group is ok, but it always takes weeks to get an appointment so plan WEE More

by jo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JD
Jul 18, 2022 -

Smart Motors Toyota responded

Hello Jo Thank you for this feedback, and for your support over the years. We hope you're enjoying the three vehicles you've purchased from us. Yes, we are aware of the very high demand for vehicle maintenance/service and the impact this is having on scheduling maintenance appointments, as well as the longer than expected wait times in our Express Lube. We are doing everything we can right now to hire additional qualified teammates to handle the increased demand. We appreciate your support and understanding as we work though the current high demand. Thank you.

July 05, 2022

Seth C. Did a very nice job in selling us a four-year-old RAV Toyota. We're very happy with it and the service that we had with Smart motors. the transactio More

by rpantalone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Cristoph
Jul 06, 2022 -

Smart Motors Toyota responded

Congratulations on your "new to you" Toyota RAV4! Thank you so much for the opportunity, and we very much appreciate your support & 5-star review pertaining to your experience working with Seth. Enjoy your new RAV, and we look forward to seeing you for your first service maintenance appointment. Until then, take care and drive safe!

June 30, 2022

I went into Smart Motors looking for a specific vehicle and found it. Joe and Lee worked with me to purchase the Highlander and taught this Grandma everything he knew about the truck to get her down the ro More

by jwonn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Rzentkowski
Jul 05, 2022 -

Smart Motors Toyota responded

Wohoo! Congratulations on your new truck and thank you so much for your 5-star review. We very much appreciate it, as well as your support & recommendations to your friends & family!

June 22, 2022

They answered all questions easily. they even re-checked the alignment after I drove it. And they re-buffed a few areas that I wanted. It was easy and smooth. More

by LucyLou
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Rzentkowski, Austin Freye
Jun 27, 2022 -

Smart Motors Toyota responded

Outstanding, Lucy! So glad hear Austin and the rest of the team were able to answer all of your questions, and ultimately help you found the perfect vehicle. Now, it's time to enjoy it, and have fun! Take care, drive safe & thank you for your 5-star review!

June 21, 2022

Worked with Anthony, the Manager, in the express department today. Had a skid plate that needed to be installed, which had NOTHING to do with Smart Toyota. Anthony was most excellent from my phone c More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony
Jun 27, 2022 -

Smart Motors Toyota responded

Outstanding, Mark! So glad you enjoyed working with Anthony to get your skid plate installed. Please keep us in mind for future vehicle maintenance, and thank you for your 5-star review. Very much appreciated!

June 21, 2022

Tyler and Chris were helpful, knowledgeable, fair and not pushy! They found us our perfect fit at a great price and made it all easy! We’ve already sent more friends to them who ended up just as happy! More

by Terryfam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Nadelhoffer, Chris Karinopoulus
Jun 27, 2022 -

Smart Motors Toyota responded

Outstanding, Nicole! Tyler & Chris are a fabulous team, so I'm not surprised you enjoyed working them, and so glad they were able to help you find the perfect vehicle fit for you! Enjoy, and thank you for your 5-star review.

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