Simpson Chevrolet of Irvine

Although I DID get my oil changed, pretty straight-forward, here's the other thing that happened on my 2-7-23 visit to Simpson. After being told that my deflating tire could not be patched straight-forward, here's the other thing that happened on my 2-7-23 visit to Simpson. After being told that my deflating tire could not be patched here, they proceeded to rotate the BAD tire from the back to the front, putting me in a situation where my tire could have BLOWN out on the highway! I had to pump it up just to get to the dealership this morning!!!!! They also recommended to me a place around the corner, and when I arrived they told me it would be AT LEAST 3 hours before they could even look at it. So guess WHERE I wound up? WALMART!, YES< WALMART! They looked at the tire and told me it could not be fixed as the metal object in it was OVER AN INCH WIDE! I wound up buying tires at Walmart. They took me in RIGHT AWAY!!! My tire had been deflating the entire time!!! RECAP: SIMPSON sent me on my way with a DANGEROUS situation putting a bad tire on the FRONT of my car! At Least offering to change the bad one for the spare, would have been the DECENT thing to do! More

Check engine light came on in my 2017 Volt when I was in California for Thanksgiving. Also heard strange noise from the gasoline engine. I had to fly back to Arizona on Saturday morning and my daughter dr California for Thanksgiving. Also heard strange noise from the gasoline engine. I had to fly back to Arizona on Saturday morning and my daughter dropped the car off there for me. I was afraid to drive it home because of the engine noise. Tuesday James Simpson calls me and says they couldn't find anything wrong with the engine but "Did you know your center display is blank?". I told him it was working when the car was dropped off. Tell me it needs a new human machine interface control module (HMI module), it will cost $1520 plus tax, AND that there are none available and they have no idea if or even when they might be. Now I'm in Arizona 400 miles away and hearing all this on the phone. I have no idea what's going on so I have my son go pick up the car and get it out of there. Had to pay $125 diagnostic fee. A few weeks later I take my flat bed trailer and pickup, drive over to California to pick up the car because I am afraid to drive it. 800 mile round trip. After I get it home I have a car with no center display, no way to control several functions, the radio doesn't work, and the driver's window keeps going down by itself. I can't even drive the thing. BUT....when I finally looked at the invoice I see they performed a software update that I neither requested or was even informed was done. I never approved the update and they never asked me! Simpson Chevrolet service department is inept at best and a bunch of crooks! The screwed up my car, won't admit or take responsibility for it, and caused me a two day round trip just to go pick up my car, and left me with a car that needs a part that is not available. NEVER go here for anything! More

When I was looking for a new 2023 Bolt EUV, it was extremely hard to find a dealer who had the vehicle/specs I was looking for. I found one on Simpson Chevy of Irvine's website, called them, and they extremely hard to find a dealer who had the vehicle/specs I was looking for. I found one on Simpson Chevy of Irvine's website, called them, and they were extremely helpful. They didn't charge any ridiculous "market adjustment" or "regional dealer fee" that I've seen so many dealerships adding onto the MSRP's of their vehicles. Randy Pitter and Cesar Quezada made the process so quick and seamless that I honestly couldn't believe buying a car could be so easy. I flew out to California from Arizona to pick up the car, and they even sent an Uber to the airport to pick me up!! Throughout the whole process, Randy and Cesar kept in constant communication with me via text. As an out-of-state buyer, this was so incredibly appreciated. Thanks guys!! You're seriously the best! More

Had my truck in for warranty def system repair and 3 months later system failed again and they want to charge me for it. They don’t stand by the work they do. 100% crooks. I asked for documentation of t months later system failed again and they want to charge me for it. They don’t stand by the work they do. 100% crooks. I asked for documentation of the work performed and they can’t provide it. And then told me after I asked for documentation that they are done with me. I have all the photos and text messages to prove. 100% xxxx over there. More

Purchased new Chevy Duramax and staff was extremely professional, polite, and knowledgeable. Totally painless experience with a great price, no tricks, and fast in and out. Highly recommend Randy and professional, polite, and knowledgeable. Totally painless experience with a great price, no tricks, and fast in and out. Highly recommend Randy and the entire staff. More

Took car in because of service warnings listed on dash and paid for diagnostics to be done and that cost was to go toward cost of repair. Dealer said parts not available but would not refund diagnostic f and paid for diagnostics to be done and that cost was to go toward cost of repair. Dealer said parts not available but would not refund diagnostic fee even though they could not do repair! I counted on the fee to be applied to repair. If they were unable to do so now or in the future I should not have been charged. They knew what warnings were listed and the probable cause and what parts would be required prior to diagnostics and that those parts were discontinued!!! More

Great service, great team . Very happy with my purchase. Highly recommend this dealership Simpson Chevy in Irvine Very happy with my purchase. Highly recommend this dealership Simpson Chevy in Irvine More

My prior reviews have been great for Simpson, but recently they apparently replaced the service manager and it really shows. Took my truck in for an alignment and a recall on the headliner airbags. recently they apparently replaced the service manager and it really shows. Took my truck in for an alignment and a recall on the headliner airbags. I also mentioned to Lance that I had been getting a check engine light and a warning about the emissions system, and that I needed it checked out as i was heading out on a trip soon. When i picked up the truck, Lance confirmed that the alignment and recall work was done. I also specifically asked about any codes or anything found regarding the emissions. Lance stated they had looked and didn't find anything. Once headed out on my trip, i noticed that the driver's side seatbelt didn't appear to pull out as easily. It really takes a bit of struggle to get it out, and it did not before.. It seems like they either put it back together wrong or left some part off, but i can't say for sure until i take it to another mechanic. Worse though is the fact that I'm headed out through the desert to AZ and my check engine light comes on again. Needless to say that really pisses me off since i have my two young sons in the car, it is 115 degrees outside, and I've done my due diligence to have what is supposed to be a good dealership. I end up having to take the truck into a local dealership where they immediately diagnosed a problem with an EGR valve. They noted that there were a history of codes, so basically Lance lied. They didn't check for any codes. One thing that confirms this is that there is a sign on the window of the service department saying they charge $125 for a diagnostic... yeah... OBD2 scanner. That charge is complete xxxxxxxx anyway, but they didn't charge it Why... well... because they didn't diagnose it. Nice job going from 5 start reviews to 1 star reviews. I recommend bringing back Roger Abbott. He ran the service department well, unlike your relative. More

I liked working with James. However, I don't think I need the recommended extras. However, I don't think I need the recommended extras. More

Let me just share a little piece of my life right now. The last week of December we scheduled a recall to taken care of on Nathans (paid off) 2014 Chevy Cruze. We took his Cruze to the Simpson Chevy deale The last week of December we scheduled a recall to taken care of on Nathans (paid off) 2014 Chevy Cruze. We took his Cruze to the Simpson Chevy dealership in Irvine, Ca. What should have been a routine recall quickly went south. At first we were told Nathan’s car didn’t qualify for the recall when it clearly did (whistling noises stated on the recall paper, his VIN number clearly listed and having all of the issues the stated could potentially happen) and we’re quoted over 5000k$. We went to pick it up and said we were not paying and would just take it home (in reality we were going to seek another Chevy dealership knowing his car qualified for the recall). We went to pick up his vehicle and waited 45 minutes with minimal communication and couldn’t understand why no one was giving us keys. We were told that we now suddenly (at pickup waiting for keys) that we all the sudden qualified for the recall. Nathan was given a rental vehicle and told a few days. So like any customer we waited the allotted amount of days anxiously awiating the “come pick up” call. When that call came we drove the thirty minutes back to the dealership (on New Years) to pick it up and finally lay this to rest. Upon arriving we once again waited a very long time and we’re told even though we were called for pickup it wasn’t quite done yet. Nathan finally gets the keys at nearing closing time and after arguing that we did not owe 1200$ for a RECALL REPAIR we left with his car. Nathan starts to drive home and immediately starts to smell engine oil burning, a problem we never had before. We assumed maybe they got a smidge of oil on the engine and it would be ok. This brings us to January 1st, the morning after when we immediately notice OIL IS EVERYWHERE on our driveway. Nathan’s car had JUST received a fresh synthetic oil change in December and we’ve never had an oil leaking issue. We immediately call Chevy and they tell us it’s not on them and we could PAY for an inspection to see what’s wrong. That same day Nathan tested positive for Covid. Since that day Simpson Chevy in Irvine will not return our calls. We have called multiple times and have been more than understanding to waiting our turn. We have called multiple times today and have been told the same generic “I’ll message them again and have them call you, no clue when we can get you in to have it looked at”. They will not acknowledge that though we had a recall that NEVER involved this that they could have potentially (and accidentally) not tightened something since they were rushing the day of pickup (New Years Eve), or potentially cracked something during the recall. Again we had ZERO issues and now Nathan’s car SPRAYS out every bit of oil it has. My husband is now left without any answers, any fixes, and no vehicle to drive to and from work. I am having to get our girls up hours before they need to be so Nathan can get to work and I can get the girls to school and sports sharing my vehicle. All of this from a recall that didn’t even truly affect the driving ability of his car. Just a simple whistle noise that the year of his make and model has had an issue with. The few times that Nathan has been able to speak to James Simpson he has been hung up on, pushed aside and nothing has been answered. We are now left with a broken car and a driveway full of oil. We are obviously a one income military family and worked extremely hard to have a vehicle that is paid off. This is not how you handle business. We have never had an ill experience with Chevy prior to this dealership location and TRULY JUST WANT A CALL BACK AND SOMEONE TO FIX HIS CAR. It had a fresh oil change the day we pulled into the dealership and now that oil sits soaking in kitty litter on our driveway. To say this has been a nightmare experience is an understatement. Currently two hours since the last time we were told we would receive a call back. Business hours close for today at 5pm. More