Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Sierra Chevrolet of Monrovia - Service Center
Monrovia, CA
664 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
664 Reviews of Sierra Chevrolet of Monrovia - Service Center
Sort by
December 21, 2019
Howard was great, gave him my keys and did not have to worry, recieved a text when vehicle finished. Great job, happy Silverado owner. Thanks worry, recieved a text when vehicle finished. Great job, happy Silverado owner. Thanks More
by Dksievertson
Employees Worked With
Howard Shannon
September 10, 2019
Worst service department, especially the Manger It was there for a diagnosis of the brake system, I knew that I needed brakes. I was brought into the Chevrolet Service Managers office. To speak It was there for a diagnosis of the brake system, I knew that I needed brakes. I was brought into the Chevrolet Service Managers office. To speak to the manager to find out why they were unable, to diagnose the problem; with my brakes wearing out three times faster in the rear than the front. I was told I was going to be speaking to the Chevrolet Service Manager, I spoke with Candis. I believe that's her name. I also believe that Candis works for the Subaru dealer. I was not told this. I had to find out on my own. I did some research when I got home. She had no idea why there was a problem and said everything was working fine. While I was talking to her, a man just walked in and sat down. He never stated who he was, never! The more I questioned if it could be; the Brake booster, ABS, portioning valve, calipers, lines, ect... He just jumped in and took over and basically kicked Candis out of the chair, and took over the conversation. He was very rude to her and me. He stated "if the car stops, the brakes work!" I also asked why they were unable to find out why the brakes are wearing this way he stated "they cannot diagnose them if I don't purchase the brakes and rotors first." I continued to ask questions and he got more sarcastic and rude. I was told by both of them "they don't have the technology to diagnose the problem and some cars just have inherent problems." According to Abe the person who was the service advisor who I was talking to, "it must be a ghost in the system." I asked if they could at least fix the motor mount that I've been complaining about for years. He said NO. I found out later he was the service manager for Chevrolet and his name is Keith Burney. I told him the whole point of the diagnosis was so I can let Chevrolet Corporate know, and he didn't care! I personally feel I have been getting the runaround, if the issues were not warranty related I feel I would have been better taken care of than if I was paying cash for the work. (MY RESPONSE TO DEALER) Your idiot manager did not tell you that was not the complaint, the problem was that I had the issue before the the after market parts were on the car, I put them on because the oem parts failed to fast. The rear brakes should not go out faster no matter what roters or pads are on the car. That is a master cylinder pressure issue. According to your so-called manager "If the car stops the breaks work" That doesn't take into account the problem I had with a clunk sound I had in 2015 when it was still under warranty, I brought it in a few times, and they said they couldn't find it. I bring it in diagnose the brakes and they find I have a bad motor mount. They won't fix it because it is out of warranty. Does that make sense to you! More
by DMRIG
Employees Worked With
Keith Burney , Abraham Tovar
July 15, 2019
efficient and effective. The quality of service was excellent! I would recommend this service center to others anytime. Im very pleases with how my vehicle is operating. O The quality of service was excellent! I would recommend this service center to others anytime. Im very pleases with how my vehicle is operating. Outstanding work! More
by silveradotruckguy
Employees Worked With
Jeff Marshall
July 04, 2019
Fast service Same day service, not expensive and well done oil change. they know all about your car, no need to know what is to be done, they will tell you, that i Same day service, not expensive and well done oil change. they know all about your car, no need to know what is to be done, they will tell you, that is piece of mind! More
by Aguie79
Employees Worked With
Howard Shannon
January 18, 2019
Very courteous Went for oil chang & recall item, work was done & staff was very courteous during the check in process & check out. Also when purchasing my new car Went for oil chang & recall item, work was done & staff was very courteous during the check in process & check out. Also when purchasing my new car the entire sells team was outstanding. More
by dwand
Employees Worked With
Edwin Rivera, Edward Godina , Abraham Tovar
August 19, 2018
2015 Chevy Silverado 2500HD Top of truck was scraped as dealer employee drove under canopy. Tiny damage on fender was spray painted to cover it up. Paint colors didn’t match. I w Top of truck was scraped as dealer employee drove under canopy. Tiny damage on fender was spray painted to cover it up. Paint colors didn’t match. I was not made aware of these things when I picked up the truck. I had to bring it to their attention. Other than that, everything else was good. More
by chriscaldera
Employees Worked With
Ray Rodriguez
June 02, 2018
Less than impressed My service appointment was on 5/19 at 3pm. Services scheduled to be performed was a 125-point vehicle inspection and oil change on my 2013 Corvette GS My service appointment was on 5/19 at 3pm. Services scheduled to be performed was a 125-point vehicle inspection and oil change on my 2013 Corvette GS. When I got off the freeway and turned the corner to arrive at the dealership, my exhaust started making this horrendous rattling sound. I had just that morning had a Borla Atak catback exhaust system installed, so I requested they take a look at that to see what would be causing the noise. The service manager, Deniz Dalgic, looked at me as if I were crazy. The service department closes at 5pm and the service tech leaves at 4pm. He could not possibly diagnose the rattling sound... I guess the 125-point inspection does not count known issues causing a rattling sound. He was sorry, but I will have to take that back to the exhaust people who did the install. The reason that I was getting these services done was that I had just purchased the vehicle at had it shipped from a dealership in GA. I was in need of this inspection/oil change to purchase a GMEPP contract. So, when the service was finished at 4:15pm I asked for a printout of the inspection report to send in for the GMEPP. Deniz said the service tech had already left and he was not able to access the computer records. So, I asked if he could email me a copy of the report on Monday. He said that if he could not figure out how to email it, that he would send it snail mail. Here it is, June 2 and I have still yet to receive anything. Well, on Monday I took the 'Vette to the exhaust shop to have them take a look at it. Once they had it on the lift they could see one of the bolts on the mounting bracket had worked its way loose from heat expansion. The exhaust had shifted back about 1/2" and was rubbing against the rear mount point. They moved the exhaust back into place, tightened the clamp and put a small tack weld on the joints to make sure they do not come loose again. Problem solved, in less than 20-min! I guess this means that I will be looking for another dealership to perform services in the future. More
by MH
Employees Worked With
Deniz Dalgic
January 06, 2018
Great experience , great people, great service. this is a company vehicle and even in my personal vehicle the experience at this dealer is always great! , great people, great service. this is a company vehicle and even in my personal vehicle the experience at this dealer is always great! More
by pacogdl
Employees Worked With
Jesus Gamez
January 03, 2018
Great service Service consultant was very professional and repair was done on time. I also experienced a very good customer service at the parts department. One th Service consultant was very professional and repair was done on time. I also experienced a very good customer service at the parts department. One thing I notice was that show room was very clean. More
by Julio Contreras
Employees Worked With
Solis
December 23, 2017
Easy Breezy Very smooth, no stress. Had my car serviced while I chilled in the lounge with wifi and charging stations. Great experience, no hassles, thank you Sie Very smooth, no stress. Had my car serviced while I chilled in the lounge with wifi and charging stations. Great experience, no hassles, thank you Sierra! More
by Diane Jong
Employees Worked With
Samantha
