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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.5
664 Reviews

664 Reviews of Sierra Chevrolet of Monrovia - Service Center

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December 01, 2022

Really proactive and compassionate service from John Twiford who was able to take away some stress from a very stressful week I was having. More

by Sharlottetay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

Sierra Chevrolet of Monrovia responded

It's truly our pleasure to provide service that alleviates your stress. Thank you for letting us know how helpful and accommodating John was on our vehicle's service visit with us at Sierra Chevrolet. Please don't hesitate to call if we may ever assist you again. Until next time, we wish you the best in your upcoming travels!

November 23, 2022

Excellent scheduling and follow up by Tanya Ruiz. Very personable and efficient. Highly recommended. Great service Department! More

by Trevorbryant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Sierra Chevrolet of Monrovia responded

That's wonderful to hear! We're delighted Tanya provided you and your vehicle with pleasant, efficient service. We hope you'll be back to see us again for your vehicle's next check up. Thank you for choosing Sierra Chevrolet!

November 18, 2022

Tanya Ruiz provided clear, prompt, and accurate information regarding the service. Overall, a great experience. More

by Marilou4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Sierra Chevrolet of Monrovia responded

Thanks so much for the 5-star review of Tanya! We're delighted Tanya made sure your vehicle's service was done well and got you safely back on the road in a timely fashion. We hope to do it again some day, so come back and see us at Sierra Chevrolet for your vehicle's next scheduled maintenance!

November 17, 2022

Jeremy Cesena advised me quickly on my coolant issue, had my car fixed in no time. Also he was very attentive and my service experience a breeze! Thanks again Jeremy! More

by Laborico.nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Cesena
Nov 17, 2022 -

Sierra Chevrolet of Monrovia responded

That's outstanding! Thank you for letting us know how convenient and thorough your vehicle's' service visit was with Jeremy. Jeremy is such a great guy to work with and always takes the time to make sure his clients aware of their options. We look forward to making your next appointment just as superb!

November 15, 2022

Always take care of what I need no question. Joe is always polite and is prompt on any service I need. More

by Sean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

Sierra Chevrolet of Monrovia responded

Hi, Sean! Thanks for the 5-star review for Joe! It's super important to us that our guests and their vehicles get thorough, convenient service, so we're happy Joe always takes such great care of you. We look forward to making your next visit just as superb!

November 01, 2022

Tanya booked my appointment and greet. ed me when I arrived;. friendly efficient and very professional More

by astoriagrand3926
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Sierra Chevrolet of Monrovia responded

Thanks so much for stopping by to share positive feedback on Tanya! We're delighted she provided you with a welcoming, pleasant experience. We trust all of your needs were met but if there is anything further we may assist you with, please don't hesitate to let us know. Thank you so much for choosing Sierra Chevrolet!

October 28, 2022

I am and have been very happy with the service portion of Sierra Chevrolet. I would like to say that there is a discrepancy between what Carfax says and what Chevy says also cars. Com. Carfax says that the More

by JRH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremy, Cesena
Oct 28, 2022 -

JRH responded

And I thank him!

Nov 01, 2022 -

Sierra Chevrolet of Monrovia responded

Thank you for your business and for your 5-star review of Jeremy! Providing our guests with thorough, transparent service is very important to us, so we're glad Jeremy handled your vehicle's issues with great care. We look forward to making your next visit with us just as reliable. Until then, drive safe and take care!

September 29, 2022

I love the fast friendly service here. I only take my trax to Sierra Chevrolet. More

by pacea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Sierra Chevrolet of Monrovia responded

That's great! We're certainly grateful for your continued business and for this 5-star review. We are delighted our service team took great care of you and your Trax and we hope you won't hesitate to give us a call if there is ever a question or concern we can solve for you. We'll see you next time!

September 20, 2022

John Twiford, whom I did not know before yesterday's visit, provided excellent (and friendly) service. He went over the work to be done, called and/or texted when we needed to change the plan, and kept More

by sdickey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Sierra Chevrolet of Monrovia responded

Thank you so much for taking the time to share your fantastic review of John! We are pleased to know John made your service appointment a complete success. Your satisfaction means everything to us and we hope to have the opportunity to serve you again. Please don't hesitate to give us a call next time John and the team may assist you with your automotive needs. It would be our pleasure!

September 15, 2022

My advisor Tanya is a hardworking multi-tasker who makes sure everything is taken care of in a timely manner even when there is a long line of customers. She handles hectic situations with grace and a sense More

by rookien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Sierra Chevrolet of Monrovia responded

Thank you so much for writing such a thoughtful review of Tanya! We are delighted Tanya delivered a first-rate service appointment for you and she will certainly appreciate your compliments. Please give us a call if ever Tanya and the team may be of service to you again. We look forward to making your next visit just as excellent. Thanks again!

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