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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.5
686 Reviews
Call Service Center (626) 415-0972

686 Reviews of Sierra Chevrolet of Monrovia - Service Center

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February 15, 2023

The gentleman that helped me was very helpful and there was a program issue on my car and he went back and fix that for me ,looked over what I needed and took care of me within a timely manner the service More

by Tyronelester60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The guy in the service center I don’t see his name but he took my information , Abraham Tovar
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Feb 15, 2023 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing positive feedback on your service visit, Tyrone! We love to hear from happy guests like you and we're glad your service was done well and got you back to the road in a timely manner. Let us know when we may assist you again. It is always our pleasure!

February 07, 2023

John , the service advisor was extremely communicative helping mitigate a very stressful situation. John went above and beyond to ensure our best interest was met. Very thankful for the service provided b More

by Losramos23
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2023 -

Sierra Chevrolet of Monrovia responded

We're so glad to hear it! Thank you for taking the time to give credit to John for his efforts in your stressful situation. We're grateful for the oppurtunity to assist you with your automotive needs, especially when our service experts can find effective resolutions that lead to positive outcomes. We graciously look forward to serving you again!

January 31, 2023

I purchased my first truck here and was a quickest and easiest experience. Got a great deal on my new Silverado. Also brought it back in to get some add ons and was treated with great customer service. Th More

by SamWYZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2023 -

Sierra Chevrolet of Monrovia responded

Hey, SamWYZ! Thanks so much for sharing your 5-star review of Joe. Nothing means more to us than knowing you were happy with our work, so we're pleased to know how much you appreciated Joe's support and insight. We'd love to work with you again some day, so don't be a stranger!

January 26, 2023

Very professional, Jeremy Cesena was very helpful and courtesy. Everyone that helped me was very knowledgeable and kind . More

by Bake_n_nut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Cesena
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Jan 27, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks so much for stopping by to let us know how satisfied you were with Jeremy and our knowledgeable service team! We're happy everyone was attentive to your needs and questions. We hope to make your next appointment just as superb!

January 25, 2023

Very courteous and prompt service. The service writer kept me aware of the status of my service work More

by cbetancourt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2023 -

Sierra Chevrolet of Monrovia responded

Thank you so much for taking the time to share your 5-star review! We're delighted our service team gave you an informative and convenient visit. We will strive to emulate this positive experience at your next appointment. See you then!

January 19, 2023

Tanya Ruiz is always helpful and keeping me informed of work needed and done. I am always satisfied with my experience More

by tclipps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2023 -

Sierra Chevrolet of Monrovia responded

Hey, tclipps! Thanks for letting us know how pleased you were with the insightful service you received from Tanya. We're happy she made sure your Chevy received all the proper care before sending you safely back to the road. We look forward to making your next appointment with Tanya just as superb!

January 19, 2023

Joe Jimenez was great, he completed my oil change swiftly and effectively. I would return to receive his service again! More

by Whereyoufrum
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2023 -

Sierra Chevrolet of Monrovia responded

Awesome! Thank you for sharing positive feedback on your service visit with Joe. We're glad he made sure everything was taken care of efficiently to get your Caddy safely back on the road in a timely manner. We hope to emulate this experience at your next appointment. We'll see you then!

January 16, 2023

Joe was the so helpful and will return thanks to him. Best automotive service ever. Thanks again More

by Roger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Sierra Chevrolet of Monrovia responded

Hi, Roger! Thank you for letting us know how happy you were with Joe's support and expertise throughout your service visit. It is definitely an honor to rate so high with you. Give us a call whenever Joe and the Sierra Chevrolet team may assist you again. It would be our pleasure!

January 13, 2023

Joe, in service always does a great job of answering your questions with honest answers. He's friendly person, I would recommend him to anyone looking for a good service advisor. More

by Dksievertson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2023 -

Sierra Chevrolet of Monrovia responded

Thank you so much for your kind feedback on Joe! Your satisfaction means everything to us and we want to make sure you're always provided with answers to your automotive questions so we can help you keep your vehicle in top condition. Please give us a call whenever Joe and the Sierra Chevrolet team may assist you again!

January 10, 2023

John Twiford is excellent. He kept me updated throughout the entire service before even having to ask. I got my vehicle back same day and got a wash without asking! I will be r More

by Rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Peinado
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Quinn
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Jan 11, 2023 -

Sierra Chevrolet of Monrovia responded

That sounds like the ideal service visit, Rose! Thanks so much for letting us know how pleased you were with every aspect of the attentive service John provided. We hope to work with you again some day, so please don't hesitate to reach out to us when we may be of assistance to you. Thank you for choosing Sierra Chevrolet!

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