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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.5
652 Reviews

652 Reviews of Sierra Chevrolet of Monrovia - Service Center

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March 16, 2023

John T… Can’t say enough good things about this guy. Fast, efficient, and most importantly hassle free to deal with. More

by billy4373
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Sierra Chevrolet of Monrovia responded

Billy, thank you for your awesome review of John! Your total satisfaction is why we do what we do, so we're delighted you enjoyed a thorough and stress-free visit with him. We appreciate your business and look forward to working with you again some day!

March 08, 2023

I've been coming here for the last 6 years or so. I live about an hour and a half away, but I can't beat the service here. I wouldn't trust my truck to another dealership. Gerardo Frayre along with e More

by rohernandez21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Frayre
Mar 08, 2023 -

Sierra Chevrolet of Monrovia responded

Thank you so much! Your continued patronage is an honor, especially with the drive you make to get here. We're delighted Gerardo provided you with a thorough and valuable visit and that all of your visits have consistently met with your complete satisfaction. We look forward to helping you keep your truck running smoothly for years to come!

March 01, 2023

Joe, listened to my concerns and worked with the mechanics to evaluate the issue and perform the software upgrade that was available. More

by arthur Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Sierra Chevrolet of Monrovia responded

Hi, Arthur! Your trust in Joe and our service team is an honor we don't take for granted. Thanks for stopping by to let us know how pleased you were with Joe's diligence at this visit for your Chevy. Please don't hesitate to call when the Sierra Chevrolet team can assist you again. It is always our pleasure!

February 28, 2023

Got service at Sierra last Saturday. Tanya Ruiz was friendly and helpful and kept me updated on everything that was being done to the car, along with an ETA for completion. I will be cer More

by klmorrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2023 -

Sierra Chevrolet of Monrovia responded

That's great news! We're happy you enjoyed working with Tanya in our service department last weekend. We hope to make your next appointment just as convenient. Safe travels until then!

February 28, 2023

Gerardo Frayre was very helpful and kind during my visit. He was very personable and ensured that I understood what services were needed and what the cost would be. More

by jordyntaylor105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Frayre
Feb 28, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks so much, Jordyn! We're so happy Gerardo provided you with all the support and information you needed to make this a valuable service visit. Please let us know when Gerardo and the Sierra Chevrolet team can assist you again. We look forward to it!

February 26, 2023

Joe is great. Take your vehicle there. I don’t like writing reviews, but they want me to. More

by creekendall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks for taking a moment to share your 5-star review of Joe! Your complete satisfaction means everything to us and we're certain Joe will appreciate having earned your confidence and praise. We look forward to working with you again!

February 15, 2023

The gentleman that helped me was very helpful and there was a program issue on my car and he went back and fix that for me ,looked over what I needed and took care of me within a timely manner the service More

by Tyronelester60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The guy in the service center I don’t see his name but he took my information , Abraham Tovar
Feb 15, 2023 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing positive feedback on your service visit, Tyrone! We love to hear from happy guests like you and we're glad your service was done well and got you back to the road in a timely manner. Let us know when we may assist you again. It is always our pleasure!

February 07, 2023

John , the service advisor was extremely communicative helping mitigate a very stressful situation. John went above and beyond to ensure our best interest was met. Very thankful for the service provided b More

by Losramos23
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2023 -

Sierra Chevrolet of Monrovia responded

We're so glad to hear it! Thank you for taking the time to give credit to John for his efforts in your stressful situation. We're grateful for the oppurtunity to assist you with your automotive needs, especially when our service experts can find effective resolutions that lead to positive outcomes. We graciously look forward to serving you again!

January 31, 2023

I purchased my first truck here and was a quickest and easiest experience. Got a great deal on my new Silverado. Also brought it back in to get some add ons and was treated with great customer service. Th More

by SamWYZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Sierra Chevrolet of Monrovia responded

Hey, SamWYZ! Thanks so much for sharing your 5-star review of Joe. Nothing means more to us than knowing you were happy with our work, so we're pleased to know how much you appreciated Joe's support and insight. We'd love to work with you again some day, so don't be a stranger!

January 26, 2023

Very professional, Jeremy Cesena was very helpful and courtesy. Everyone that helped me was very knowledgeable and kind . More

by Bake_n_nut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Cesena
Jan 27, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks so much for stopping by to let us know how satisfied you were with Jeremy and our knowledgeable service team! We're happy everyone was attentive to your needs and questions. We hope to make your next appointment just as superb!

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