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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.5
670 Reviews
Call Service Center (626) 879-2966

670 Reviews of Sierra Chevrolet of Monrovia - Service Center

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October 04, 2023

Buen servicio y buen trato. Muy rápido muy amable con servicio de Uber,buena comunicación More

by SAUL.RIVERA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2023 -

Sierra Chevrolet of Monrovia responded

Gracias por su evaluacion positiva, Saul! Nos complace saber que nuestro equipo le haya brindado un servicio de primer nivel. Por favor no dude en decirnos si hay algo mas en lo que le podemos ayudar. Mil gracias!

October 04, 2023

Awesome overall experience from the staff and tech at sierra chevrolet, I would highly recommended More

by Maxinus4112001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2023 -

Sierra Chevrolet of Monrovia responded

We're so happy to hear that! Thank you for letting us know how pleased you were with our team's exceptional service. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels until we may assist you again!

October 02, 2023

It makes it very convenient with the dealer providing rides to drop off and pickup cars. More

by RV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
Report | Print
Oct 04, 2023 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your positive experience with us. We are glad that our team took great care of you. It is our pleasure to serve you, and we hope to see you again the next time you are in need of automotive service!

October 02, 2023

Sierra Chevrolet of Monrovias service department is excellent Tanya Ruiz was excellent and very helpful answered all of my questions and was responsive to all my messages and calls immediately. Thanks More

by dropulic166
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2023 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We are happy to hear that Tanya could provide you with the A+ service that you deserve. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

October 02, 2023

it was a recall to install monitoring software for the battery in my 2020 Bolt. More

by NUDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Peinado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Quinn
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Oct 02, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks so much for your 5-star review! We're glad your recall visit went as planned. Please do not hesitate to reach out when our team may assist you again. It is always our pleasure!

October 01, 2023

It was fantastic! Joe has excellent customer service. Always in and out! Great! Great! Great! More

by LYLYPILLY84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks for taking a moment to share positive and encouraging feedback on Joe in our service department! Your loyalty to Sierra Chevrolet is an honor, and we hope to continue being your #1 choice for years to come. See you next time!

September 29, 2023

I live and work in Monrovia and I always have my cars serviced at Sierra Chevrolet. Joe Jiminez takes such great care of me, I feel like he’a just a friend at this point. Is that weird to say lol? More

by ChevGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Peinado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Sierra Chevrolet of Monrovia responded

ChevGuy, thank you for telling us why you like working with Joe! Your satisfaction means the world to us, and we're pleased he continues to be a reliable resource for your service needs. We look forward to your next appointment!

September 26, 2023

Tanya was very helpful in explaining the services that i needed for my vehicle. She kept me posted through the day. More

by WMROSSATTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks for taking the time to review your service experience! We're happy Tanya handled your visit with great care and diligence to get you safely back on the road. We hope you'll continue to choose Sierra Chevrolet for all your automotive needs!

September 24, 2023

These guys always take great care of us. Thanks to Joe, John, Jake and the entire team! More

by ChevGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2023 -

Sierra Chevrolet of Monrovia responded

Thank you for your kind review, ChevGuy! We truly appreciate your continued business, and we're glad the whole service team has always taken such great care of you and your vehicles. Thank you for making Sierra Chevrolet your #1 choice for automotive service!

September 24, 2023

I went to get an oil change on my truck and the price was outrages over $400.00 it’s a brand new truck. That’s just crazy. I left the dealer and went to professional Mechanic and they charged me 128.00. Neve More

by dosninas
Service Price Transparency
Recommend Dealer
No
Employees Worked With
None
Report | Print
Sep 25, 2023 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your feedback with us. We're sorry this visit did not turn out as you'd expected. The pricing our team quoted you was for dealer-recommended 15,000-mile preventative maintenance (we apologize for the error in our previous response). We absolutely respect your choice not to have it serviced here. I am available to speak with you on the details of what this service would include and why it is recommended for the driving conditions in our area. Feel free to reach out to me when you have a moment. Jacob North Service Manager Sierra Chevrolet 626-879-2966 ext 6068

Sep 25, 2023 -

dosninas responded

The truck is a 2022 Colorado with 12,000 miles. Nowhere near 50,000. I think that you need to be upfront with pricing. We have always bought our vehicles at Sierra and serviced them there, but I’m beginning to question our decision to do so.

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