Shults Ford of Wexford

Drove 2 hours to find they sold the car I spoke with Bob Popson three times the same morning, making sure the car was on the lot and letting him know I was coming with a check in my hand to I spoke with Bob Popson three times the same morning, making sure the car was on the lot and letting him know I was coming with a check in my hand to purchase it. Upon arriving he told me another person had sold the car an hour ago. No remorse or apology, just 'well I can't just hold it" -- I would expect that when communicating with a potential client, who has cash in hand, that you would be courteous enough to ask for a deposit or - like another local dealer - just hold it for an hour while I'm driving two hours out of my way to give you money. I will actively encourage everyone to go anywhere else. More

Too many errors made in the car buying experience It was the end of the month and a Co-Worker recommended that I go to Shutls Ford as I was in the market for a Ford Edge Limited. I checked their webs It was the end of the month and a Co-Worker recommended that I go to Shutls Ford as I was in the market for a Ford Edge Limited. I checked their website and found one that caught my eye. The next day I stopped by to assess the vehicle. To my surprise it was still there. I went on test drive and everything seemed copasetic. After returning from the test drive I sat down with a Sales Manager who began to asses my trade in and other financial terms. Everything was going smooth. I was handed to another individual as the Sales Manager had to attend a meeting. The new salesman who was taking over, got all paperwork together and signed to run my finance options so I could return to work and stop by later after finding out what interest I would qualify for. I never received a call. This is where things began to go down hill. I had to reach out to the salesman 3-4 times to get an answer. As my credit is very good, I finally got an answer on what the rate would be and was it was what I expected. I was even able to get my first payment pushed out 45 days as I was getting married the next month and the extra 15 days allowed a tremendous amount of flexibility for all the wedding expenses. Long story short in total it took ~5 hours to purchase a certified pre-owned vehicle. As I was ready to leave the dealer ship I asked where the second set of keys were and they had no idea. Also there was an interior cover missing that was present that morning. They dealership could not locate the cover or the second key. After three days it was finally explained that a new key would be provided and a cover was on order. This took ~1 week to get solved. Now for the bigger issue... As I thought my first payment wouldn't be for 45 days, I received a statement from the bank stating my first payment was due in (you guessed it) 30 days. I reached out to Shults and the only means of rectifying the situation was to provide me a check for the first payment which I would have to repay by the 45 day period, which was what was initially anticipated. This took two sales managers, two finance managers, and approximately 30 calls. Yes.... 30 CALLS. Now my wedding is approaching and am forced to pay two payments in one month. The same month as my wedding. After a Customer Relations Manager reached out to me to try and rectify the situation so as I would be completely satisfied, I explained the situation and asked that repayment be waived for all of the frustration and inconvenience. The Customer Relations Manager higher up (General Manager) declined this offer. The Customer Relations Manager had no other options for rectifying the issue and I am left with an inconvenience due to a contract submission error by Shults Ford. HERE IS THE KICKER! They declined covering a 271 dollar payment for a customer that they put through major frustrations, for the sake of repairing a customer relationship. This decline came after the news stated that Richard Bazzy stepped in to shell out over 1200 dollars to a lady who was not Shult's customer, who didn't go to shults in the first place, who was experiencing a problem not caused by Shult's. As for me.... well Shult's caused my problem, and I was a customer of there's, who chose to give my business to Shult's and yet the company could not see paying for the mistake. Instead what I was left with was Shult's error becoming my problem, one that I am now left to deal with. It's a good thing I am able to cover this mistake with everything going on or I could be even worse off. While I am grateful for the attempt of Shult's rectifying my issue, Satisfaction was never gained. The Customer Relations Manager stated she was sorry that satisfaction could not be given. Overall all this issues totaled 100 CALLS. More

AMAZING We came to buy our 2010 F150 and I don't know what Tom is being paid but its not enough for the outstanding way he explained every little detail to me We came to buy our 2010 F150 and I don't know what Tom is being paid but its not enough for the outstanding way he explained every little detail to me. He was very patient which I definitely appreciate and got us the greatest deal. And he was very upfront and honest wit us which means the world to me! I look forward to buying from him again soon! Thanks again Tom Heffley Rich and Mishele Nickles!! More

No means no! We were very upfront with our salesman when we told him we were only looking to test drive one of the used cars on the lot (VW Passat TDI) and were no We were very upfront with our salesman when we told him we were only looking to test drive one of the used cars on the lot (VW Passat TDI) and were not planning on making any purchases today. After we test drove the salesman sat us down and would not let us leave for 30 minutes while he tried convincing us we needed to buy today. Now, i'm a mid 20's female and I may not know a whole lot about cars but I do know that in order for me to make an informed decision I have to do research on the product i'm spending my hard earned money on. I am not an impulse shopper and was quite offended when he pulled his sales manager in to try and convince us to buy. I think we said no probably 10+ times. In hindsight we should have just gotten up and left but we were trying to be polite, something that obviously wasn't reciprocated to us. I will never step foot into a Shultz dealership again. More

New vehicle Absolutely horrible experience everything except finance is extremely bad spent 14 hours at dealer over this vehicle and all there screw ups rediculou Absolutely horrible experience everything except finance is extremely bad spent 14 hours at dealer over this vehicle and all there screw ups rediculous one thing after another. Jessica and cissy were great all else sucks More

Outstanding Service and Very Professional My 17 year old Daughter and I visited many dealerships in order for her to find and purchase her first car (with her money). Needless to say we were l My 17 year old Daughter and I visited many dealerships in order for her to find and purchase her first car (with her money). Needless to say we were less than enthusiastic after receiving so much poor service from most of the dealers but then we visited Shultz Ford in Wexford and were blown away by Bill Slattery! He was the only salesperson that actually addressed and listened to my daughter, the person that was purchasing the car, rather than me. It was a pleasant and welcome surprise! Bill continued to follow up with us while I was out of town for a week (only heard from two other salespeople out of a dozen or so) and we scheduled a time to come back so my daughter could test drive a few cars. She had already done a considerable amount of research so when it came time to purchase the car she knew exactly what they were worth. The rest of the transaction was easy and professional with no pressure. From our sales consultant Bill Slattery to the Manager Bob Saldutte to Cissy Doyle the business manager we truly enjoyed the entire experience. Thank you! More

STAY AWAY FROM SCHULTS FORD If I could give Schults Ford in Wexford negative 10 stars I would. Actually, Ford in general. After many many many problems with my 2013 Ford Escape a If I could give Schults Ford in Wexford negative 10 stars I would. Actually, Ford in general. After many many many problems with my 2013 Ford Escape and many many many visits to the dealership, Tim the manager, suggested I contact Ford to buy back my vehicle. A brand new car with less than 35,000 miles is rusting, has had all 4 shocks replaced at least once, springs replaced, the back hatch has been fixed twice and multiple recalls done. Not to mention the times I have had to go back for things like a broken seat belt, that was not broke when I dropped it off, low coolant levels after they did an overheat recall on the vehicle, and an oil change that should have been done while they had my car for 4 days. According to Tim the service advisers are scared of the mechanics and don't want to bother them, so there is a lack of communication between the two. 1 of the 4 visits to the ford in wexford over the course of October, the service adviser drove in the car with me to hear the noise I had been complaining about for over 3 months, again according to Tim they are not supposed to drive with the customers, only the mechanics or techs are. So again, a wasted trip, with nothing fixed on my vehicle! And finding out the advisers are just creepy men trying to take a ride with me!!! The last time I went my husband came with me and magically they fixed my car - although my husband had to tell " the best mechanic on the team" what was wrong with it! After starting the buy back process over a month ago I was just notified today that Ford does not see the car is WORTH buying back at this time. Julio, the regional manager is absolutely impossible to get a hold of. After messages being left every single day for him he called today and left a message. The communication with Ford in general is terrible. They do not care about their customers. If the aren't going to profit off of you then they will just ignore you until you give up. I am disgusted with the way I have been treated at Ford and will NEVER buy another vehicle for them again. I will also gladly post this review any where I can and let everyone how wonderful this business is!! More

Never buy from Shults again! When buying a brand new truck you would expect things to be as you special ordered them, and they weren’t! Things were promised to us that we never go When buying a brand new truck you would expect things to be as you special ordered them, and they weren’t! Things were promised to us that we never got, Shults is full of broken promises. They told us the truck would be read at noon, we showed up at 1:30 figuring it would definitely be done – nope! Wasn’t done until after 3:30!! When we went and did all the paper work the payment was higher that what our sales guy said it would be, the finance guy said it was because the tonneau cover was added into the price. Yet when the truck shows up there is no tonneau cover! Not only that they said they would order one and we could just PAY for it! What wait? You said our payment was higher because the tonneau cover was added it, but clearly it wasn’t! And they were going to charge us more for one then we were able to get at pep boys for the same exact cover! Not only that but when our first bill came in the mail it was even higher than what we had signed papers for! There were so many things wrong with our first purchase when we needed a second one just a few weeks later we thought if we went to them they would give us a good deal feeling bad for everything that had gone wrong with the first one…..we wanted to trade in a lease early and buy a new truck, and when we talked to them about it they didn’t even take the time to look into it and just said “it’s ugly”. Give us options and let us determine that! I will not be doing business with Shults again and I will not be recommending them to anyone! More

New Truck I would like to thank the management team for helping making my truck buying expericence great. Shults is top notch in my book. Thank you for my new t I would like to thank the management team for helping making my truck buying expericence great. Shults is top notch in my book. Thank you for my new truck More

Worst car buying experience of my life! Manager and sales people were argumentative and rude. 2013 Ford Fusion Hybrid is by far the worst car I've ever had and the dealership didn't car abou Manager and sales people were argumentative and rude. 2013 Ford Fusion Hybrid is by far the worst car I've ever had and the dealership didn't car about my business whatsoever. DON'T GO HERE!! More