Shults Ford of Wexford

New vehicle Absolutely horrible experience everything except finance is extremely bad spent 14 hours at dealer over this vehicle and all there screw ups rediculou Absolutely horrible experience everything except finance is extremely bad spent 14 hours at dealer over this vehicle and all there screw ups rediculous one thing after another. Jessica and cissy were great all else sucks More

Outstanding Service and Very Professional My 17 year old Daughter and I visited many dealerships in order for her to find and purchase her first car (with her money). Needless to say we were l My 17 year old Daughter and I visited many dealerships in order for her to find and purchase her first car (with her money). Needless to say we were less than enthusiastic after receiving so much poor service from most of the dealers but then we visited Shultz Ford in Wexford and were blown away by Bill Slattery! He was the only salesperson that actually addressed and listened to my daughter, the person that was purchasing the car, rather than me. It was a pleasant and welcome surprise! Bill continued to follow up with us while I was out of town for a week (only heard from two other salespeople out of a dozen or so) and we scheduled a time to come back so my daughter could test drive a few cars. She had already done a considerable amount of research so when it came time to purchase the car she knew exactly what they were worth. The rest of the transaction was easy and professional with no pressure. From our sales consultant Bill Slattery to the Manager Bob Saldutte to Cissy Doyle the business manager we truly enjoyed the entire experience. Thank you! More

STAY AWAY FROM SCHULTS FORD If I could give Schults Ford in Wexford negative 10 stars I would. Actually, Ford in general. After many many many problems with my 2013 Ford Escape a If I could give Schults Ford in Wexford negative 10 stars I would. Actually, Ford in general. After many many many problems with my 2013 Ford Escape and many many many visits to the dealership, Tim the manager, suggested I contact Ford to buy back my vehicle. A brand new car with less than 35,000 miles is rusting, has had all 4 shocks replaced at least once, springs replaced, the back hatch has been fixed twice and multiple recalls done. Not to mention the times I have had to go back for things like a broken seat belt, that was not broke when I dropped it off, low coolant levels after they did an overheat recall on the vehicle, and an oil change that should have been done while they had my car for 4 days. According to Tim the service advisers are scared of the mechanics and don't want to bother them, so there is a lack of communication between the two. 1 of the 4 visits to the ford in wexford over the course of October, the service adviser drove in the car with me to hear the noise I had been complaining about for over 3 months, again according to Tim they are not supposed to drive with the customers, only the mechanics or techs are. So again, a wasted trip, with nothing fixed on my vehicle! And finding out the advisers are just creepy men trying to take a ride with me!!! The last time I went my husband came with me and magically they fixed my car - although my husband had to tell " the best mechanic on the team" what was wrong with it! After starting the buy back process over a month ago I was just notified today that Ford does not see the car is WORTH buying back at this time. Julio, the regional manager is absolutely impossible to get a hold of. After messages being left every single day for him he called today and left a message. The communication with Ford in general is terrible. They do not care about their customers. If the aren't going to profit off of you then they will just ignore you until you give up. I am disgusted with the way I have been treated at Ford and will NEVER buy another vehicle for them again. I will also gladly post this review any where I can and let everyone how wonderful this business is!! More

Never buy from Shults again! When buying a brand new truck you would expect things to be as you special ordered them, and they weren’t! Things were promised to us that we never go When buying a brand new truck you would expect things to be as you special ordered them, and they weren’t! Things were promised to us that we never got, Shults is full of broken promises. They told us the truck would be read at noon, we showed up at 1:30 figuring it would definitely be done – nope! Wasn’t done until after 3:30!! When we went and did all the paper work the payment was higher that what our sales guy said it would be, the finance guy said it was because the tonneau cover was added into the price. Yet when the truck shows up there is no tonneau cover! Not only that they said they would order one and we could just PAY for it! What wait? You said our payment was higher because the tonneau cover was added it, but clearly it wasn’t! And they were going to charge us more for one then we were able to get at pep boys for the same exact cover! Not only that but when our first bill came in the mail it was even higher than what we had signed papers for! There were so many things wrong with our first purchase when we needed a second one just a few weeks later we thought if we went to them they would give us a good deal feeling bad for everything that had gone wrong with the first one…..we wanted to trade in a lease early and buy a new truck, and when we talked to them about it they didn’t even take the time to look into it and just said “it’s ugly”. Give us options and let us determine that! I will not be doing business with Shults again and I will not be recommending them to anyone! More

New Truck I would like to thank the management team for helping making my truck buying expericence great. Shults is top notch in my book. Thank you for my new t I would like to thank the management team for helping making my truck buying expericence great. Shults is top notch in my book. Thank you for my new truck More

Worst car buying experience of my life! Manager and sales people were argumentative and rude. 2013 Ford Fusion Hybrid is by far the worst car I've ever had and the dealership didn't car abou Manager and sales people were argumentative and rude. 2013 Ford Fusion Hybrid is by far the worst car I've ever had and the dealership didn't car about my business whatsoever. DON'T GO HERE!! More

Tom - A good guy and and a professional I worked with Tom to purchase a new vehicle. He was extremely knowledgeable and professional. He's cocky because he is a man's man. If you can't ha I worked with Tom to purchase a new vehicle. He was extremely knowledgeable and professional. He's cocky because he is a man's man. If you can't handle the fact that he knows more about vehicles than you then go cry to your mama, Djj5002. Tom takes great pride at helping one customer at a time and not blowing rainbows up people's behinds. Get over it djj5002 and grow up. Further, that is the reason he gets back to people later than others because he's doing his job! I am positive that he will go the extra mile for you and I 100% recommend Tom. More

BAD BUSINESS ETHICS I was at my bank doing the loan documents on the vehicle I was purchasing from them at our agreed price and we needed the buyer's order from this deal I was at my bank doing the loan documents on the vehicle I was purchasing from them at our agreed price and we needed the buyer's order from this dealership to complete the loan. I asked to put a deposit down while we were doing the loan documents and they wouldn't take it. They stated they knew I was doing what I needed to do to buy the vehicle so a deposit wasn't necessary. While the whole time they are telling me they cant fax the buyers order to my bank when in reality they were stalling so they could sell the truck at a higher price to someone else at the same time. Very bad business ethics. I can see now why people rate this dealership so low. More

1/31/15 service of my wife,s 2007 Ford F-150 On behalf of my wife Charlene Premru I want to thank everyone she dealth with on 1/31/15 when she had her truck serviced. Once again the Service Advis On behalf of my wife Charlene Premru I want to thank everyone she dealth with on 1/31/15 when she had her truck serviced. Once again the Service Advisor and the mechanic did an outstanding job. Charlene and I both are very confident and satisfied everytime we deal with Shults Ford. P.S. I like Richard's latest commercial a lot better! Thank you Walt Premru More

Tom Heffley - Cocky salesman who expects to do little work Where do I start? I dealt with Tom Heffley ordering a new vehicle. After several cocky, smart xxx email replies I received from Tom, he apologized for Where do I start? I dealt with Tom Heffley ordering a new vehicle. After several cocky, smart xxx email replies I received from Tom, he apologized for his rudeness and expected to be given a second chacne, so I did - what a mistake! During the whole process Tom was very responsive to all e-mails, but his attitude turned on a dime and immedietly treated me like crap! I will NOT be taking my business to Shults ford or Tom ever. Avoid dealing with Tom as he feels entitled and makes the customer feel as though they should "cut him a break". More