Shults Ford of Wexford

Think twice before you buy a Vehicle from Shults /Bob Plietz I purchased a used Hyundai from the Shults certified lot on Perry Highway in Wexford and Bob Plietz was my salesperson. After the sale was complete I purchased a used Hyundai from the Shults certified lot on Perry Highway in Wexford and Bob Plietz was my salesperson. After the sale was completed I asked Bob for the second set of keys to the vehicle I just purchased. He said that he didn't have them. He said they were at the main dealership and he would mail them to me along with my receipt for my down payment. Since it was the day before Thanksgiving I agreed for time sake. I never received the keys. A set of keys with a remote FOB can be quite expensive. I had my Dad call Bob and after a couple messages Bob finally returned the call. Bob Plietz said he mailed the keys before New Years. I Never received the keys! I'm not sure why he would mail a set of expensive keys without insurance or tracking unless he never really had a second set. Bob and Shults Ford would not help me resolve this issue. They said there was nothing they can do. Now I have to worry about the possibility of my car being stolen. Either Bob was very dishonest or Bob and Shults Ford could care less about the customer. My recommendation would be to never buy a vehicle from these people. You will be sorry! More

Do not go to this dealership! If I could give 0 stars I would. Don't take your car here for any maintenance! I get my car back after they did the airbag recall and the ignition cyl If I could give 0 stars I would. Don't take your car here for any maintenance! I get my car back after they did the airbag recall and the ignition cylinder slides completely out when I get home. The cylinder and key is in my hand. I take it back for them to fix it and they said they didn't break it. So let's get this straight, it's not broken when I give my car to them and then when I get it back it's broken....hmmmm...word of advice if you go here don't touch anything on your car when they give it back to you until you have them test it first or they will blame you for breaking it More

If it isn't broken, it will be. I took my Ford Escape to Shults for an ABS brake problem. They suggested I replace the transmission lines because they were starting to leak, I agree I took my Ford Escape to Shults for an ABS brake problem. They suggested I replace the transmission lines because they were starting to leak, I agreed, and when I picked my car up I had no reverse. The transmission had too much fluid, and visible contaminants that weren't there before. The transmission worked fine before I left my car with them, and the fluid level is checked regularly. I took it back to them and they said I needed a new transmission. They didn't test the transmission pressure, they didn't test the reverse servo, they didn't offer to flush the transmission, they just tried to get an extra $4,000 from me. More

The absolute best Truly a pleasure to do business with. The most honest, helpful and very informed staff Ive ever dealt with. I am gald to be a part of the Schultz Ford Truly a pleasure to do business with. The most honest, helpful and very informed staff Ive ever dealt with. I am gald to be a part of the Schultz Ford family and look forward to future business! YEEEEHAW! More

Never Buy From Them I bought my car back in June of this year at the Harmarville location but have always had it serviced at Wexford. 2016 Ford Focus with 5miles on it wh I bought my car back in June of this year at the Harmarville location but have always had it serviced at Wexford. 2016 Ford Focus with 5miles on it when I bought it. I have had so many issues with this car. The main issue I have is the car shakes from stop to go. I first reported it when I had 3,500 miles. They flashed the computer and told me it was fine. Then at 6,500 I reported the issue again. This time they put a new clutch pack in it. After putting 500miles on it I still could feel it shaking so I took it back. Currently its sitting at the dealer while everyone test drives it and I'm being told that its just the way the focus drives. My car has the auto shift in it and it supposedly drives like a manual. Every time I take it I get reminded that it drives like a manual and asked if I've ever driven a manual before. I have and even a manual doesn't drive like that unless there's something wrong. On top of this issue, the first time I brought it in was for an oil change I was given a hard time. I like to do the oil at every 3,000. Both times I brought it in for an oil change I was questioned because they only want it done every 5,000. Each time I've had the oil changed they also check the other fluid, the brakes, and the tires. I have the paperwork with everything being full and green. After not even 2 days of having it back my brake fluid light goes off. I take it back that night and have it checked. they fill the fluid and tell me everything is fine to drive after I questioned whether I should have it looked at or not. When I took it in this last time I had them check the brakes just to be safe while it was already there. Thankfully I did. My brake line was seeping and needed replaced. If they would have done their job and actually looked the car over they would've caught that or actually filled the other fluids that were just above the minimum line as well. Also when I complained about the service I was getting from my service advisor his manager called me and when I called him back and left a message. Never got a phone call back. More

Good experiences Adam Tronzo was great to work with, the second new vehicle I purchased from him. Both times, he gave me the best deal. Brought in a vehicle from Oh Adam Tronzo was great to work with, the second new vehicle I purchased from him. Both times, he gave me the best deal. Brought in a vehicle from Ohio because they didn't have the one I wanted. Felt I got pretty good deals both times. Would not hesitate to go back to him for my next purchase. More

Drove 2 hours to find they sold the car I spoke with Bob Popson three times the same morning, making sure the car was on the lot and letting him know I was coming with a check in my hand to I spoke with Bob Popson three times the same morning, making sure the car was on the lot and letting him know I was coming with a check in my hand to purchase it. Upon arriving he told me another person had sold the car an hour ago. No remorse or apology, just 'well I can't just hold it" -- I would expect that when communicating with a potential client, who has cash in hand, that you would be courteous enough to ask for a deposit or - like another local dealer - just hold it for an hour while I'm driving two hours out of my way to give you money. I will actively encourage everyone to go anywhere else. More

Too many errors made in the car buying experience It was the end of the month and a Co-Worker recommended that I go to Shutls Ford as I was in the market for a Ford Edge Limited. I checked their webs It was the end of the month and a Co-Worker recommended that I go to Shutls Ford as I was in the market for a Ford Edge Limited. I checked their website and found one that caught my eye. The next day I stopped by to assess the vehicle. To my surprise it was still there. I went on test drive and everything seemed copasetic. After returning from the test drive I sat down with a Sales Manager who began to xxxxx my trade in and other financial terms. Everything was going smooth. I was handed to another individual as the Sales Manager had to attend a meeting. The new salesman who was taking over, got all paperwork together and signed to run my finance options so I could return to work and stop by later after finding out what interest I would qualify for. I never received a call. This is where things began to go down hill. I had to reach out to the salesman 3-4 times to get an answer. As my credit is very good, I finally got an answer on what the rate would be and was it was what I expected. I was even able to get my first payment pushed out 45 days as I was getting married the next month and the extra 15 days allowed a tremendous amount of flexibility for all the wedding expenses. Long story short in total it took ~5 hours to purchase a certified pre-owned vehicle. As I was ready to leave the dealer ship I asked where the second set of keys were and they had no idea. Also there was an interior cover missing that was present that morning. They dealership could not locate the cover or the second key. After three days it was finally explained that a new key would be provided and a cover was on order. This took ~1 week to get solved. Now for the bigger issue... As I thought my first payment wouldn't be for 45 days, I received a statement from the bank stating my first payment was due in (you guessed it) 30 days. I reached out to Shults and the only means of rectifying the situation was to provide me a check for the first payment which I would have to repay by the 45 day period, which was what was initially anticipated. This took two sales managers, two finance managers, and approximately 30 calls. Yes.... 30 CALLS. Now my wedding is approaching and am forced to pay two payments in one month. The same month as my wedding. After a Customer Relations Manager reached out to me to try and rectify the situation so as I would be completely satisfied, I explained the situation and asked that repayment be waived for all of the frustration and inconvenience. The Customer Relations Manager higher up (General Manager) declined this offer. The Customer Relations Manager had no other options for rectifying the issue and I am left with an inconvenience due to a contract submission error by Shults Ford. HERE IS THE KICKER! They declined covering a 271 dollar payment for a customer that they put through major frustrations, for the sake of repairing a customer relationship. This decline came after the news stated that Richard Bazzy stepped in to shell out over 1200 dollars to a lady who was not Shult's customer, who didn't go to shults in the first place, who was experiencing a problem not caused by Shult's. As for me.... well Shult's caused my problem, and I was a customer of there's, who chose to give my business to Shult's and yet the company could not see paying for the mistake. Instead what I was left with was Shult's error becoming my problem, one that I am now left to deal with. It's a good thing I am able to cover this mistake with everything going on or I could be even worse off. While I am grateful for the attempt of Shult's rectifying my issue, Satisfaction was never gained. The Customer Relations Manager stated she was sorry that satisfaction could not be given. Overall all this issues totaled 100 CALLS. More

AMAZING We came to buy our 2010 F150 and I don't know what Tom is being paid but its not enough for the outstanding way he explained every little detail to me We came to buy our 2010 F150 and I don't know what Tom is being paid but its not enough for the outstanding way he explained every little detail to me. He was very patient which I definitely appreciate and got us the greatest deal. And he was very upfront and honest wit us which means the world to me! I look forward to buying from him again soon! Thanks again Tom Heffley Rich and Mishele Nickles!! More

No means no! We were very upfront with our salesman when we told him we were only looking to test drive one of the used cars on the lot (VW Passat TDI) and were no We were very upfront with our salesman when we told him we were only looking to test drive one of the used cars on the lot (VW Passat TDI) and were not planning on making any purchases today. After we test drove the salesman sat us down and would not let us leave for 30 minutes while he tried convincing us we needed to buy today. Now, i'm a mid 20's female and I may not know a whole lot about cars but I do know that in order for me to make an informed decision I have to do research on the product i'm spending my hard earned money on. I am not an impulse shopper and was quite offended when he pulled his sales manager in to try and convince us to buy. I think we said no probably 10+ times. In hindsight we should have just gotten up and left but we were trying to be polite, something that obviously wasn't reciprocated to us. I will never step foot into a Shultz dealership again. More