Shults Ford of Wexford

I came in person to schedule an appointment to fix broken Antenna Base ... Service Advisor goes to my car, takes a look - clearly sees that antenna base is broken, says we need to order parts - so we fix a d Antenna Base ... Service Advisor goes to my car, takes a look - clearly sees that antenna base is broken, says we need to order parts - so we fix a date on Saturday few weeks later so that when I came they all, including Antenna Base, are in place to repair... so yesterday, on Friday, I call Service Dept to confirm that the parts are in place - yes, says some lady manning the desk... I came this Saturday only to hear that the Service Advisor never ever ordered that Antenna Base ... the question is what kind of people Shultz hires ? no integrity, no customer care ... for the record, I am customer #395782, refer to invoice #FOCS64186 ... may be instead of spending money on ads you can spend money hiring proper employees More

Shults Ford was an extreme pleasure to work with. They treated us like family. They were able to put us into the perfect truck, and we plan on using them in the near future for another vehicle. 5 sta They treated us like family. They were able to put us into the perfect truck, and we plan on using them in the near future for another vehicle. 5 stars to all the employees! Thanks for a great experience. More

Evidently Schultz Ford and the four corporation think 80,000 miles is the shelf life for an engine. Said I needed a complete new engine after 80,000 miles even though it is a Ford mechanical and design f 80,000 miles is the shelf life for an engine. Said I needed a complete new engine after 80,000 miles even though it is a Ford mechanical and design flaw that allows antifreeze to cycle back into the engine and completely destroy it. Not only that but when I took the car in it was running decent when I picked it up it was absolutely horrible. I have no idea what they did to it. Joining a class action lawsuit against Ford and the ecoboost engine. More

I have used this dealership for over ten years and last 2 new vehicle purchases and always give a five star rating for sales. But this time I give service dept a minus. I came out with non working vehicle. F new vehicle purchases and always give a five star rating for sales. But this time I give service dept a minus. I came out with non working vehicle. First they tried to charge me full price for the warranty issue I took it for. I also needed my remote start reprogrammed after changing key fob battery. Instead they charged me 100 dollars diagnostic fee and wanted another 300 for battery cable and connector plus me to purchase a new battery. My husband is a mechanic and I only take to service dept when it is a warranty issue or needing a program that only Ford has. My husband had it on scanner twice this past 2 weeks before taking it in and the only thing needed was the evape purge value under warranty. I figured I would have it programmed so my remote start would work again since it stopped last winter after I got a new battery in key fob. But somehow their scanner shows a problem. So they tell me the remote start problem is the battery cable and connector being corroded and breaking and I need a new battery. Two months ago I bought a new platinum 5 year warranty battery and my husband cleaned the cables and had no broken connector and I have had no problems with my battery or vehicle starting. So somehow I went in with running vehicle and now needed to jump start it to get it out of there. They somehow managed to short out and ruin my battery. They wanted 300 to replace my cable and connector and and said I needed new battery. I guess if I were not a wife of a mechanic I would of had no choice but to pay another 500 dollars or more to drive off the lot. And now I have to hope when they shorted my battery out that they also didn’t ruin my alternator. So now i have to jump start it to get it to my garage, spend about 50 bucks to replace my battery cable and connector and have the battery replaced, then pray they didn’t damage anything else. I guess I will just enjoy my vehicle without my remote start and cut my loses before it costs me more. oh and also after questioning my bill and seeing they never applied my coupon off the cashier walked into the service area unknowing my husband was standing there and stated she needed a drink after dealing with me. I guess she only likes people that pay their bill and don’t question it when they are leaving with a broken down vehicle. Never been this disappointed in this dealership until now. I am the one that needs the drink. Only positive was my sales adviser was very nice and stated to call him if remote start still did not work. More

Bought a used car, was told it would be ready in a day to go through shop, told the next day they had to wait on parts and it would be delivered, told the next day that the service was done and getting detai go through shop, told the next day they had to wait on parts and it would be delivered, told the next day that the service was done and getting detailed and then was called again to say they were waiting for a part that wouldn’t be in until the following week. Shouldn’t list a vehicle if it isn’t ready and shouldn’t expect their customers to jump through hoops just to get their end of the month quota fulfilled. The part they are waiting for is available from any auto store but they use that it’s because it’s not a “Ford” as the reason for the wait! Take your cowboy hat off, this is PA Definitely not any type of “Yee-Effin-Haw! More

Car buying - they loved us. Car breaking down - they never returned a call. We put over $2000 into a car we purchased 1 year ago! never returned a call. We put over $2000 into a car we purchased 1 year ago! More

There is a problem every time I walk in the door Problems started the day I bought my car and never ended. They promised me equipment and I had to fight with them for a year to get it. Every servic Problems started the day I bought my car and never ended. They promised me equipment and I had to fight with them for a year to get it. Every service appointment has some mix up/delay/problem. The attitudes are not positive and not subtle. More

Exceptional service My Daughter just bought a car there and got a great deal on a Ecosport.Fadi was so patient and made sure she understood the car before she left the lo My Daughter just bought a car there and got a great deal on a Ecosport.Fadi was so patient and made sure she understood the car before she left the lot. My car recently kicked the bucket and called Fadi.I told what him what I was looking for and what I could afford per month. He found a really nice 2016 Ford Escape! It is beautiful! Thank you Fadi and Schults More

Tim Mitchell is amazing. He provided great service! Tim Mitchell is an asset to this company. I would not have bought my new 2019 Escape without his help. He is patient and understanding. He provided gr Tim Mitchell is an asset to this company. I would not have bought my new 2019 Escape without his help. He is patient and understanding. He provided great customer service. More

Beat service dept. Jim Smerkar Jim Smerkar is the service mechanic That I always use and recommend. He answers all my questions , he goes over my car completely for safety issues Jim Smerkar is the service mechanic That I always use and recommend. He answers all my questions , he goes over my car completely for safety issues as well as wear on parts , he thorough witch I like. He listens to my concerns and follow thur with great work. It’s been 29 plus years that I buy fords knowing he will be the reliable mechanic Joan Kryl Pittsburgh PA More