Shottenkirk Toyota Granbury

When i got to the dealership, i was greeted, and was told i will call you when car is ready for pick up, no call all day i had to call at 4: 00 to check status, service stated oh i didnt call you. Been real i will call you when car is ready for pick up, no call all day i had to call at 4: 00 to check status, service stated oh i didnt call you. Been real busyi though i called you, no sorry, will think twice beford i come back, this is not the first time More

warranty work and state inspection no mask-no gloves-no social distancing-mags still on tables-my car sat about an hour with no one working on it. why bother with appointments. felt ver no mask-no gloves-no social distancing-mags still on tables-my car sat about an hour with no one working on it. why bother with appointments. felt very uncomfortable if not for warranty work would have left and went else where. More

problems that needed to be addressed under warranty with defective trim and wheel well housing and this dealer completely ignored the request and tried to tell me it was normal This was a total waste of a 1 defective trim and wheel well housing and this dealer completely ignored the request and tried to tell me it was normal This was a total waste of a 1 hour driveand I will never come back to this dealer again More

Horrible experience. Bullied into Fees. Lack of transparency Calling it a disappointing experience would be an understatement. Once the sales representatives understood that I was in from out of town, test drove Calling it a disappointing experience would be an understatement. Once the sales representatives understood that I was in from out of town, test drove and verbally committed to buying a used vehicle they..... 1. Tried to get me to pay an additional $1000 over the listed price. Website was updated with the new price overnight. An email from the salesperson with the original price is the only thing that saved me from this increase. 2. Subsequently added a Customer Care package ($1495.00) and an out-of-state Admin fee ($525.00), which they never could explain why, to the initial purchase agreement. 3. Told me that the $500 coupon advertised on the website was not applicable. Hmmm When I rejected the Customer Care package they told me that this was their final offer. I had to accept the $1495.00 package and the additional Admin fee ($525.00) or they were going to let me walk out the door. Unbelievable!!! Stay away from this dealership More

No comment takes to long, over priced costs, service writer is rude, car never cleaned to expectation, just a terrible experience, wont buy again and this is my takes to long, over priced costs, service writer is rude, car never cleaned to expectation, just a terrible experience, wont buy again and this is my third vehicle from Jerry's/whtever the new name is More

Worst experience by any Toyota dealership. The verbal disrespect from Randy was the first thing I was greeted with when he asked me, “I thought you were going to be here at 1:00?” I felt far from a custo disrespect from Randy was the first thing I was greeted with when he asked me, “I thought you were going to be here at 1:00?” I felt far from a customer at this dealership and will purchase my vehicle elsewhere simply because of the terrible customer service. More

Expectations were met without any issues. Nothing outstanding or disappointing. 25 word minimum unnessary to convert my thoughts. Blah Blah Blah Blah Blah Blah Blah Blah outstanding or disappointing. 25 word minimum unnessary to convert my thoughts. Blah Blah Blah Blah Blah Blah Blah Blah More

This dealership is deceitful. Read the disclaimer then look at all of the hidden fees that are built in. I would not recommend this dealership, I don’t know how these people can sleep at night, somehow $1 look at all of the hidden fees that are built in. I would not recommend this dealership, I don’t know how these people can sleep at night, somehow $1000’s of dollars worth of add ons “magically” appeared out of nowhere. Shottencrook “customer care” according to Brian was $1,000.00 dollars and is included on every vehicle but he promised “a managers discount” of $500.00. When it was all said and done I paid $1,495.00. I would give a negative 5 stars if possible. Steer clear of Shottencrook!!! More

Your service department is FANTASTIC! I bought my car at your dealership, and I'll always go there for service! Your staff are very friendly!! Even though I live in Fort Worth and can go I bought my car at your dealership, and I'll always go there for service! Your staff are very friendly!! Even though I live in Fort Worth and can go to any Toyota dealership for service, I always drive to Shottenkirk. Let's get real! Even your waiting area is immaculate!! My car was recently damaged by hail. I spoke with (and met) Brandon regarding the damage. He was fantastic to work with. Not only did the price for repair come in lower than I expected it would, he told me that he could start on the repair "right away." The detailed quote I received for the repair was very, very, very impressive. It was easy to understand, and, even Allstate (my insurance company) told me that they liked it! You have a great dealership!!! More

This is my first new Toyota and I must say the dealership has been fantastic every time I contacted them. Never a wait. Always courteous and helpful, and. They get my problem solved in a timely manner. I can has been fantastic every time I contacted them. Never a wait. Always courteous and helpful, and. They get my problem solved in a timely manner. I can’t say enough about how much I appreciate all of Toyota’s people. Thanks. Note: I did not get names of people who I dealt with but all folks are trained well and do their best to help the customer. More