Shottenkirk Toyota Granbury

Satisfied service customer 60,000 mile service was completed as requested. Department issued a loaner so I would be able to take care of errands, etc. Staff was courteous and e 60,000 mile service was completed as requested. Department issued a loaner so I would be able to take care of errands, etc. Staff was courteous and efficient. More

Simply great My family has been in the DFW area for years and worked with some of the larger dealerships....(sewell 3 cars /Classic 5 cars/ Moritz 2 cars) This My family has been in the DFW area for years and worked with some of the larger dealerships....(sewell 3 cars /Classic 5 cars/ Moritz 2 cars) This was a great purchase experience for myself and my fiancé. Oscar Black was professional and kind to my spouse for her vehicle we purchased. I am confident in the choice we made to purchase from Shottenkirk and look forward to more years of making our vehicle dreams come true. Thank you. More

Unprepared Have used this dealership for 7+ years and service has normally been very good. This time, I called for an appointment and took my corvette in for an Have used this dealership for 7+ years and service has normally been very good. This time, I called for an appointment and took my corvette in for an oil change. I acknowledge it sits very low to the ground and, because of that, they were apparently not adequately prepared to work on it. I had to wait for more than an hour and half until they could get a skilled technician and proper equipment to complete the oil change. Once that came together, the job was finished in minutes. I feel I should have been informed of the potential problem and I could have gone elsewhere and saved myself a good deal of time and frustration. I'm sure I will next time. More

Price on truck was extremely misleading. Price changed once I got to finance. With a near perfect credit score Toyota wanted a really high interest rate. OR I could get 0% and loose the rebates. Just mo once I got to finance. With a near perfect credit score Toyota wanted a really high interest rate. OR I could get 0% and loose the rebates. Just more xxxxxxxx games the dealership plays. Not happy with the process. Won’t be back! More

Great service, and great deal! I had a great experience with Shottenkirk! Fino was my salesman and Tate was my F&I guy. They were both awesome guys, no complaints from me about Sho I had a great experience with Shottenkirk! Fino was my salesman and Tate was my F&I guy. They were both awesome guys, no complaints from me about Shottenkirk, would highly recommend them to anyone looking to purchase a vehicle. AND, I absolutely love my new ride!! More

They provide great service and in a timely manner. Always able to get the work done. Working with Melissa is a joy and we always know that the work will be done right. able to get the work done. Working with Melissa is a joy and we always know that the work will be done right. More

From the time I walked in to finishing my our base was 3 hours. I have dreaded buying a car for years because of the enormous time it has taken in the past. David my salesman was very helpful with my decisi hours. I have dreaded buying a car for years because of the enormous time it has taken in the past. David my salesman was very helpful with my decision making process. More

Awesome selection, good prices, and staff was great to work with. David Scott did an amazing job and got em the vehicle I was looking for at the right price! work with. David Scott did an amazing job and got em the vehicle I was looking for at the right price! More

Very friendly group of people. Josh and Pete worked with me and made sure I was satisfied before I left there in a good used vehicle. This was one of my best experiences in trading Josh and Pete worked with me and made sure I was satisfied before I left there in a good used vehicle. This was one of my best experiences in trading vehicles. I am satisfied with their services. More

Unorganized Lack of Communication I made an appointment with Heather for service on Tuesday June 2, at 3:00pm for my 2017 Toyota Tacoma and was told the service would take 'maybe about I made an appointment with Heather for service on Tuesday June 2, at 3:00pm for my 2017 Toyota Tacoma and was told the service would take 'maybe about 30 minutes'. I waited for almost 2 hours. I could have gladly left my car to run errands or return to work had I been told the service would take about 2 hours. After my service was finally complete, I received an invoice to pay but was not communicated any information regarding the service that was performed, or any post service care/maintenance information for my vehicle. I simply paid and waited again for my car outside. After 5 minutes of waiting and wondering where my truck was, I asked a random service person Garland that happened to be around as to where my truck was and she replied to "give them a moment while they bring it out". After another 5 minutes of waiting for my truck to be brought out, I saw my truck parked behind the service bay unattended so I just helped myself, got in and drove away. I don't believe this is how service should be. Communicate to your customers on what is happening, what next steps are, and manage expectations. Make it right, or I can take by business to Weatherford. More