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Shottenkirk Hyundai Rome - Service Center

Rome, GA

4.5
199 Reviews

199 Reviews of Shottenkirk Hyundai Rome - Service Center

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June 08, 2024

Russ was on top of things! He verified the warranty coverage for the repair and got it done very quickly! More

by CAMSPOP08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
June 08, 2024

Great service from the service advisors at this dealer. Expect the best from these guys! More

by USMC3102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Davis
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Helpful
June 06, 2024

Service was very good I was out in a very short time would like to thank Ron for very professional service More

by Bulldawg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald
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Jun 07, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Hyundai Rome!

Helpful
June 05, 2024

I was able to get a new tire due to screw in sidewall. I was able to get the new tire the same day it was delivered to the dealer. More

by Diannec06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Shottenkirk Hyundai Rome responded

Dianne, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Hyundai Rome!

Helpful
June 04, 2024

Quick easy to set appointment. Car taken back immediately and completed in timely manner which was appreciated. More

by SHARONEH76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Shottenkirk Hyundai Rome responded

SHARON, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Hyundai Rome!

Helpful
May 31, 2024

Wait time was great but they failed to reset my oil change mileage warning on the car ! So it is still saying that it needs an oil change? More

by CHUCKMORGAN52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unkniwn
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Jun 03, 2024 -

Shottenkirk Hyundai Rome responded

CHUCK, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Hyundai Rome

Helpful
May 29, 2024

Very prompt service department. Very friendly staff. Competitive prices. Nice customer lounge. An overall good experience. More

by dxjanis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

Helpful
May 22, 2024

Very friendly and helpful service reps. Easy to check-in and checkout at the beginning and completion of service. More

by THOM_MAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Name not listed
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May 23, 2024 -

Shottenkirk Hyundai Rome responded

THOM, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

Helpful
May 22, 2024

Great experience, everything was done quick and accurate. Very professional. I was happy with my visit. More

by BCJOHNSON2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Hyundai Rome in the future!

Helpful
May 17, 2024

Our last oil change you put a sticker in our window to let us know when to come back. We come back when the sticker said, and then they argued with my wife about being to early. My wife is handicapped, an More

by CHARLESJOHNSON68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Russ Barlow
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Kay
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Shottenkirk Hyundai Rome responded

CHARLES, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0640 and ask for one of our managers.

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