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David Kay

Overview Reviews (124) Inventory (172)

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David Kay

Service Advisor

Shottenkirk Hyundai Rome

965 Veterans Memorial Hwy NE
Rome, GA 30161

4.7

124 Reviews

4.7

124 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (124) Inventory (172)

124 Reviews of David Kay

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May 29, 2024

Dealership Rating

Employee Rating

Very prompt service department. Very friendly staff. Competitive prices. Nice customer lounge. An overall good experience. Very friendly staff. Competitive prices. Nice customer lounge. An overall good experience. More

by dxjanis

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Russ Barlow

Helpful 0

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May 30, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

May 17, 2024

Dealership Rating

Employee Rating

Our last oil change you put a sticker in our window to let us know when to come back. We come back when the sticker said, and then they argued with my wife about being to early. My wife is handicapped, an let us know when to come back. We come back when the sticker said, and then they argued with my wife about being to early. My wife is handicapped, and doesn't need that kind of stress. We will be going somewhere else from now on. Thanks for bad service. More

by CHARLESJOHNSON68

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Russ Barlow

Helpful 0

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May 20, 2024 -

Shottenkirk Hyundai Rome responded

CHARLES, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0640 and ask for one of our managers.

May 15, 2024

Dealership Rating

Employee Rating

Very quick and responsive. They answer all questions. They let you know when to bring your car back. They answer all questions. They let you know when to bring your car back. More

by dtuckier

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Russ Barlow

Helpful 0

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May 16, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Hyundai Rome!

May 10, 2024

Dealership Rating

Employee Rating

Over all car service and customer service was amazing. Love the people there, amazing staff. Love the people there, amazing staff. More

by AM_GALVAN21

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Russ Barlow

Helpful 0

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May 13, 2024 -

Shottenkirk Hyundai Rome responded

May 09, 2024

Dealership Rating

Employee Rating

Service was quick and efficient. It was the end of the day so no one else being serviced. It was the end of the day so no one else being serviced. More

by No

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Russ Barlow

Helpful 0

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May 10, 2024 -

Shottenkirk Hyundai Rome responded

May 08, 2024

Dealership Rating

Employee Rating

Not bad. Happy with my purchase so far. The dealership and service center are pretty decent. 👍 Happy with my purchase so far. The dealership and service center are pretty decent. 👍 More

by KK

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Russ Barlow, Glen Johnston

Helpful 0

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May 09, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Hyundai Rome!

May 05, 2024

Dealership Rating

Employee Rating

Fast, knowledge, kind. ..we will definitely be back to get our Kona serviced! Thank you! ..we will definitely be back to get our Kona serviced! Thank you! More

by mrsamandalee15

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Russ Barlow

Helpful 0

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May 06, 2024 -

Shottenkirk Hyundai Rome responded

April 27, 2024

Dealership Rating

Employee Rating

A service person told me I had warranty on my car. I brought it in for service they charged me 378 and told me I did not have warranty. I will never come here again. I brought it in for service they charged me 378 and told me I did not have warranty. I will never come here again. More

by Juliedodd24

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Russ Barlow

Helpful 0

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Apr 29, 2024 -

Shottenkirk Hyundai Rome responded

Julie, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0643 and ask for one of our managers.

April 26, 2024

Dealership Rating

Employee Rating

Very attentive, friendly,kept me informed on what I needed done, and I appreciate that. needed done, and I appreciate that. More

by ESTUBBSJAYBIRD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Russ Barlow, Kaleb Buck, Kam Hill, Glen Johnston , Ron Davis, and Jamie, Did a five Star Job.

Helpful 0

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Apr 29, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Hyundai Rome in the future!

April 25, 2024

Dealership Rating

Employee Rating

They were very friendly,knowledgeable,and courteous. I was there for my 24,000 mile service. It did not take very long and I was on my way. I was there for my 24,000 mile service. It did not take very long and I was on my way. More

by SarahCargle55

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Russ Barlow

Helpful 0

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Apr 26, 2024 -

Shottenkirk Hyundai Rome responded

Sarah, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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