Shottenkirk Honda of Huntsville - Service Center

Staff is always nice and explains items well. My wife left the service dept and immediately noticed a new noise in her blower motor. She called to schedule a follow-up, and the lady on the call w My wife left the service dept and immediately noticed a new noise in her blower motor. She called to schedule a follow-up, and the lady on the call wasn’t very courteous and said “there was nothing they could’ve done,” essentially washing her hands of the problem. Upon arrival for the follow-up, the service guy, nice like always, said that it isn’t unusual when they check the cabin filter, for items to fall down in to the blower motor. The lady on the phone shouldn’t make comments on things she may not understand fully. The service dept cleaned the blower fan out, and all is well. While the cost was minimal for the clean out, my wife did have to take another morning off work and pay for something that wasn’t making any noise when she first dropped it off. That didn’t seem like excellent customer service to me, and is the reason, along with the lady on the phone call, that I cannot give a 5-star review. More

Whenever dealing with Shottenkirk, formerly Jerry Damson Honda, I mainly have dealt with Scott Rocket. Scott is always professional and genuinely attentive to providing the best service possible. I know he Honda, I mainly have dealt with Scott Rocket. Scott is always professional and genuinely attentive to providing the best service possible. I know he will keep up the great work! With so many businesses today that don't seem to care, It's refreshing to find a place that appreciates me as a customer, and will say, "Thank you." More

Service center is outstanding. It’s easy to make an appointment and their service people, like Scott, are professional and courteous It’s easy to make an appointment and their service people, like Scott, are professional and courteous More

I didn't have an appointment and the service was fantastic. I will be going back again. fantastic. I will be going back again. More

I’m always pleased with the service I’ve received from Shottenkirk. The service representative is always willing to provide great service. Shottenkirk. The service representative is always willing to provide great service. More

Quick and great routine service! Also, I appreciated having a freshly washed vehicle after my visit. Also, I appreciated having a freshly washed vehicle after my visit. More

The staff was friendly and the service was fast. Had a good experience with Honda. Had a good experience with Honda. More

Through my years, I’ve had many reasons to visit many different service departments. I am so delighted with the service received at this dealership. From the politeness of the staff, Kevin is amazing! Th different service departments. I am so delighted with the service received at this dealership. From the politeness of the staff, Kevin is amazing! The shuttle personnel, joyful. And even checking out all work done as promised at a reasonable fee. Thank you and best wishes. More

I don't trust anyone other than Scott Rockett with my Honda...117K miles and still running like new! Shottenkirk's shuttle service and the people who run it are outstanding as well. Honda...117K miles and still running like new! Shottenkirk's shuttle service and the people who run it are outstanding as well. More

Jonathan Nelson always takes great care of me and my vehicles when I bring them in for service. He is very easy to work with and makes the service process easy. I will always use Shottenkirk and Jonat vehicles when I bring them in for service. He is very easy to work with and makes the service process easy. I will always use Shottenkirk and Jonathan for all my service needs. I feel like I am treated well and get dependable and trustworthy advice and service. More