Shottenkirk Honda of Huntsville - Service Center

Some of the Service Center people that check your car in for service are rude. Don’t bother going to the Service Manager because he is just as bad. I will never buy a car from this dealership. R me strong for service are rude. Don’t bother going to the Service Manager because he is just as bad. I will never buy a car from this dealership. R me strong! More

Kevin took good care of me. Replaced my visor and changed the oil. Great job. Replaced my visor and changed the oil. Great job. More

Waiting room was clean and comfortable. Justin was great in explaining what services was needed. Everyone was courteous Justin was great in explaining what services was needed. Everyone was courteous More

Great experience from beginning to end. Jackson was excellent to work with. The entire process from beginning to end made us feel like Shottenkirk wanted to develop a relationship - not j Jackson was excellent to work with. The entire process from beginning to end made us feel like Shottenkirk wanted to develop a relationship - not just sell us a vehicle. Wonderful facility and staff. More

good service but when you make an appointment online and write what needs to be done. service tech "seems" to never know what they are going to do. Had to spend an extra 2 1/2 hours to "redo" the service. write what needs to be done. service tech "seems" to never know what they are going to do. Had to spend an extra 2 1/2 hours to "redo" the service. More

Always provides the best service maintenance for my vehicles. The service department is courteous and professional. vehicles. The service department is courteous and professional. More

The service was prompt and efficient. The staff was courteous, helpful and informative. it was a positive experience The staff was courteous, helpful and informative. it was a positive experience More

Had appointment for oil change and tire rotation. Took 90 minutes. Rep did tell me it would take awhile re shop being backed up. Took 90 minutes. Rep did tell me it would take awhile re shop being backed up. More

Kevin stepped up and made our service work better than it might have been for a service recall issue. Thanks to him we were very pleased. might have been for a service recall issue. Thanks to him we were very pleased. More

I've had to take the same issue to the service department multiple times over the last few years. The issue is a grinding noise when starting. They've replaced the same part twice then replaced the part and multiple times over the last few years. The issue is a grinding noise when starting. They've replaced the same part twice then replaced the part and the timing chain. Each time, it exceeeds $1k. In addition, I went in for a tire rotation and they only rotated two tires. I know this because I had rim scrapes on the right side (front and back). After the rotation, the tires with the scrapes were on the back. Also, I've asked to stop receiving the nonstop courtesy calls each time I get one. The keep following up until you answer. Most of the time, they're while I'm at work. They refuse to listen. At this point, I've swapped one Honda out for another brand and about to swap the second. I've spent over $100k at this dealership and it's done nothing but get worse over the past 3 years. More