Shottenkirk Chrysler Dodge Jeep Ram Prosper

I recently brought my vehicle in for service and had the pleasure of working with Samantha. From start to finish, she made the entire experience smooth and stress-free. Samantha’s personality was warm, frie pleasure of working with Samantha. From start to finish, she made the entire experience smooth and stress-free. Samantha’s personality was warm, friendly, and welcoming — she made me feel like a valued customer right away. What really stood out was her efficiency in communication. She clearly explained the work being done, kept me updated throughout the process, and answered all my questions with confidence and clarity. It’s rare to find someone who combines professionalism with such a personable touch. Thanks again to Samantha for her outstanding service — she’s a real asset to the team! More

Always very professional service. Jeff always provides the best service. I always feel very comfortable having by car serviced here. Jeff always provides the best service. I always feel very comfortable having by car serviced here. More

The entire team was AMAZING! One of the best (if not the best) and easiest car buying experiences we've had. One of the best (if not the best) and easiest car buying experiences we've had. More

I received the best service of any Jeep dealerships be ever been to. I've owned Jeeps for over 20 years, just to put that in context. ever been to. I've owned Jeeps for over 20 years, just to put that in context. More

Coolant exchange was prompt and staff was very friendly. I was kept informed on the progress of the service. I was kept informed on the progress of the service. More

Service Manager Jeff has always been great. He’s very responsive and knowledgeable. I accidentally took out my driver side mirror and needed to replace it. Jeff ordered a new mirror which ar He’s very responsive and knowledgeable. I accidentally took out my driver side mirror and needed to replace it. Jeff ordered a new mirror which arrived within 24hrs, scheduled my appointment, and the replacement repair took right about a hour. The repair cost and time were both lower than expected. There are 3 CDJR dealers closer to my house, but because of Jeff and great service I continue to receive, I will continue to have my vehicle serviced at Prosper CDJR. More

I had a very disappointing experience at the Shottenkirk Prosper dealership. They listed a car online at a great price, so I booked a test drive appointment after confirming the vehicle was available. When Prosper dealership. They listed a car online at a great price, so I booked a test drive appointment after confirming the vehicle was available. When I arrived, I met the salesperson, Christian, who was rude and extremely unprofessional. Christian said the car was in another building. After making us wait, he took our driver’s licenses and asked about other vehicles we might be interested in—without showing us the car we came for first. When we insisted on seeing the original car, he said we needed to fill out paperwork first and required driver’s licenses for everyone. After filling out the forms, he repeatedly avoided showing the car, eventually saying it had been sold at lunchtime. We were upset because we had rescheduled the appointment and were never informed that the car had been sold. Christian was unapologetic and kept saying, “This is how it works,” blaming the delay on needing time to update inventory. To make matters worse, when I called the dealership later from a different number, they told me the same car was still available and scheduled another appointment. This dealership is dishonest, misrepresents prices to lure customers, and pressures you with bait-and-switch tactics. Plus, Christian’s rude behavior made the whole experience worse. I would highly not recommend Shottenkirk Prosper. More

I took my Ram 1500 in for oil change and service recall last weekend. Samantha, service rep was great and got my truck back within a little more than 1 hr. Very good service! last weekend. Samantha, service rep was great and got my truck back within a little more than 1 hr. Very good service! More

Great service! ! Good communication, make you feel comfortable, and they really take care of your vehicle and time ! Good communication, make you feel comfortable, and they really take care of your vehicle and time More

Isiah, Keven, Li,and Val were great partners to make this purchase and receipt of our new Jeep Rub X, a seamless good experience. purchase and receipt of our new Jeep Rub X, a seamless good experience. More