Shottenkirk Chrysler Dodge Jeep Ram Prosper

Every time I come in for service I’m always treated with the upmost respect! Amber is beyond awesome and keeps me up to date with everything going on with my vehicle! Amber’s customer service is exceptional the upmost respect! Amber is beyond awesome and keeps me up to date with everything going on with my vehicle! Amber’s customer service is exceptional and Santiago always takes extra care with my vehicle maintenance!!! More

Everyone we dealt with from sales, managers and finance were very polite, professional, and just pleasant to work with, far better than a poor experience with Frisco CDJR were very polite, professional, and just pleasant to work with, far better than a poor experience with Frisco CDJR More

Worst service department I have ever been to. If you vehicle has a real problem your better off diagnosing yourself. Currently working on contacting the GM and Stellantis. If you bring in a vehic If you vehicle has a real problem your better off diagnosing yourself. Currently working on contacting the GM and Stellantis. If you bring in a vehicle under warranty with documented issue you shouldn’t be having to write this 2 months later with no fix. Till now only gotten as high as service manager and he has been absolutely no help. But he is good at stalling. Bottom line. Don’t pull up to this service department looking for anything to get fixed. More

I always have great customer service at this dealership. My service advisor keeps me updated all the time and I always get my vehicle back when it was promised. My service advisor keeps me updated all the time and I always get my vehicle back when it was promised. More

We bought our new vehicle from Shottenkirk and were beyond impressed with the quality of the customer service. From the beginning with Sales Consultant, Cobye Baldwin, our experience was positive. We h beyond impressed with the quality of the customer service. From the beginning with Sales Consultant, Cobye Baldwin, our experience was positive. We have bought many new cars over lifetime and this was the best experience we have ever had. This dealership makes sure you connect with the Customer Relations representative, Valeria Gutierrez and the Service Advisor, Lacey Skelton. Both these individuals are top notch. Valeria sat in the vehicle with us and made sure we understood how everything worked and helped us set up customization. Mike, the Sales Manager and Abraham, the General Manager were very helpful and friendly. I highly recommend Shottenkirk if you are looking for a new or used vehicle. Ask for Cobey. He will take care of you. More

On time , courteous, easy to work with, reasonable. Making appointments are easy and fast. That’s it Making appointments are easy and fast. That’s it More

I recently visited Shottenkirk Prosper Dodge for an oil change, state inspection, and tire replacement, and the entire experience was outstanding from start to finish. Cassie, my service provider, was frie change, state inspection, and tire replacement, and the entire experience was outstanding from start to finish. Cassie, my service provider, was friendly, professional, and efficient—getting everything done quickly while keeping me updated throughout the process. The service area was spotless, and the staff took great care to ensure my vehicle was returned clean and running perfectly. It’s rare to find a dealership that combines top-quality work with genuine customer care, but Shottenkirk Prosper Dodge truly delivers. Highly recommend their service department! More

Do not buy from here ! ! This was the single worst vehicle buying experience I have ever had. I bought a certified preowned Jeep and its had nothing but electrical and mecha ! This was the single worst vehicle buying experience I have ever had. I bought a certified preowned Jeep and its had nothing but electrical and mechanical issues. I took the vehicle back and spoke with them many times trying to get my issues addressed . They just kept telling me they are working on it.. 4 months later still nothing. Every single thing they promised to do they never did.. I ended up taking my vehicle to another CDJR and where they did the needed workand who I will give my future business to. Avoid this place if at all possible!! More

Smooth process. Tada was a very helpful salesman, answered questions and knew all about the Jeep. It was a very pleasant experience. Tada was a very helpful salesman, answered questions and knew all about the Jeep. It was a very pleasant experience. More

I was given a time limit for repair and it was meet. I was keep informed during the whole process I was keep informed during the whole process More