Shawnee Mission Kia

Horrible dealing with these sharks!! I cant even put into words the horrible experience I have had over the last 6 months dealing with Shawnee Mission Kia. Over charged by thousands, Lost I cant even put into words the horrible experience I have had over the last 6 months dealing with Shawnee Mission Kia. Over charged by thousands, Lost my title, Lost my old cars tags, under valued my old car, Couldn't figure out how not to charge me sales tax even with a trade in, new certified pre owned vehicle has never been certified and gone through the inspection. My sales person is no longer with the company and when I decided that this was not the deal for me they said too late your car is being purchased from one of the guys on our lot. So did you give me a crappy trade in value and over charge me so he could get a deal? I called Kia customer care and so far no one from the dealership even cared to call me back. Stay away from these guys they will take your money and Run. I went from a paid off 2011 Camaro to being upside down in my 2013 KIA that has more miles on it than my Camaro. More

Never Again I needed an oil change and when I inquired with Michael about how long and how much as oil change will take and he replied “about an hour”. I agreed. I needed an oil change and when I inquired with Michael about how long and how much as oil change will take and he replied “about an hour”. I agreed. TWO hours later my car was finally finished. Upon swiping my credit card we discovered that the credit card terminal was not accepting my card. Normally when a card is declined it is because there is not any money in the account, which is an embarrassing situation in itself, but that was not the case. However, the service staff lacked any sort of professionalism and every customer in or around the service area knew my card was declined. Next, after I got a hold of my bank, the customer service rep was trying to explain to Michael that my card was in good standing, he tried to re-boot the credit card terminal with no luck. I asked Michael where the nearest ATM machine was and I told him that I would run up there and bring back cash to pay for the oil change. He called over a porter to escort me to the ATM machine like I am some idiot criminal looking for a free oil change and not come back with money. Needless to say, they let customers drive off the lot with $50,000 cars all the time for test drives. That to me was so degrading and so belittling to me. Really? Is this how you treat your customers? So here I am having to be driven by a porter to an ATM machine to pull out money. Yes using the same card I got your money so that I could get my car back and prevent you from calling the police to track me down. The other problem is that I was not able to go to the bank of my choice thus having to pay an additional ATM use fee, which, by the way, I NEVER DO. Making this oil change a lot more expensive. So let’s recap today’s events: 1) “about an hour” turned into 2 and a half hours 2) Everyone in the service area knew my card declined 3) Had to be escorted to an ATM machine 4) Had to pay an ATM fee of 5 dollars Their service department caused me a great disservice. More

KENZEL! Was awesomeness! Totally the best guy there ! He's easy going funny and a great sales rep! He got me the better deal to help suit me and my car payment budget!! Defini Totally the best guy there ! He's easy going funny and a great sales rep! He got me the better deal to help suit me and my car payment budget!! Definitely a must go see if you want to get yourself a Kia!!!!! More

First time buyer As soon as I pulled up to Shawnee Mission Kia... I was greeted by Robert who was soft spoken and very helpful. He made sure I didn't leave the company As soon as I pulled up to Shawnee Mission Kia... I was greeted by Robert who was soft spoken and very helpful. He made sure I didn't leave the company without a car.. Which I'm grateful to him for taking of my needs. Sending a special thanks to Robert... I'll be sending some customers your way. Excellent customer service!!! More

Great service from Arvaughn Arvaughn was fantastic and helped me find exactly what I was looking for. He even answered all my stupid questions, lol! Because of Arvaughn and his r Arvaughn was fantastic and helped me find exactly what I was looking for. He even answered all my stupid questions, lol! Because of Arvaughn and his rockin' customer service, I'll definitely be coming back to Shawnee Mission Kia and telling all of my friends. More

Arvaughn was the Bomb!!!! I walked in and Arvaughn met me at the door he was friendly and very professonal, he got me the car I wanted at a price I could afford, he was awesome I walked in and Arvaughn met me at the door he was friendly and very professonal, he got me the car I wanted at a price I could afford, he was awesome from start to finish. He was joy to work with, he made my car buying experience an exceptional one...Thanks Arvaughn you are truly appreciated!!! More

Good experience Ask for Robert. He's fiendly, professional and a straight shooter. Any questions I had he went and found the answers if he didn't know. Very happy Ask for Robert. He's fiendly, professional and a straight shooter. Any questions I had he went and found the answers if he didn't know. Very happy with my experience here and Robert made my purchase simple and easy. More

great experience with Thomson and arvaughn I really love my 2015 forte and the service that was provided by these two professionals was awesome . I'm glad that I decided to purchase my 2015 for I really love my 2015 forte and the service that was provided by these two professionals was awesome . I'm glad that I decided to purchase my 2015 forte and even more satisfied with the great customer service More

Pleasant Experience Buying a Car, Thanks Tony Koehler I bought a 2016 Sorento today. This is my third Kia I have purchased from Shawnee Mission Kia and Tony Koehler. I am a no BS type of person when it I bought a 2016 Sorento today. This is my third Kia I have purchased from Shawnee Mission Kia and Tony Koehler. I am a no BS type of person when it comes to major purchases. I hate smoke and mirrors sales tactics and do not tolerate people that talk fast and want you to sign here. I do my research, I compare prices, and have a number I am looking for when I walk in to look at cars. If the first proposal is not close, I counter, and if we cannot get close I walk. Tony is 3 for 3 getting me a deal on a new car I consider both fair for the dealership and a good value for me the customer. I have always taken my Kia cars back to the dealership for service. The service department has taken good care of my cars, excellent service, fair prices, and offered some exceptional deals on tires and accessories. I have owned cars and trucks built by Ford, Chevy, Buick, Pontiac, GMC, Dodge, Plymouth, Honda and Volkswagen over the years. With these vehicles there were some very good cars purchased as well as a few very bad experiences. One bad experience is all I need from a brand or dealership and its time to move on. I am very impressed with the Kia brand, the quality of the cars, and value for the money. When I need a car my first brand to look at is Kia, and the last dealership I visit is Shawnee Mission. Good deals and service keeps me coming back. More

Most pleasant car sales ever! Truly friendly and warm service from the moment I walked in. He was knowledgeable and easy going without making me feel pushed into buying anything. Truly friendly and warm service from the moment I walked in. He was knowledgeable and easy going without making me feel pushed into buying anything. He was attentive and called me back whenever he said he would to follow-up on information I needed. He just knew what was the right car for me for work and school. He helped me pick what would fit into my budget and lifestyle. The easiest car purchase ever. Highly recommended!!! More