Shawnee Mission Kia

I was very happy with everything at this dealer. The salesman was very helpful and friendly. The one thing I might suggest is offering hot chocolate alone with the coffee. For those of us who don't drin salesman was very helpful and friendly. The one thing I might suggest is offering hot chocolate alone with the coffee. For those of us who don't drink coffee. The facility was very clean and comfortable to be in. More

I grew up in small town America and You kind of levitate to the town dealership. You always feel at home because you personally know the dealer. More than likely you grew up with the guy. From the moment to the town dealership. You always feel at home because you personally know the dealer. More than likely you grew up with the guy. From the moment I walked into the Shawnee Mission used car office I felt the way I did before I move out here 8 years ago. I want to be sure to say Bill Munsell was the friendliest salesman I have ever encountered in the used car business. I have been to other so called friendly places and felt like I was a burden. I handed Bill an unrealistic request and he met it within $25.00. I not only drove away in a different vehicle, I drove away in more than I was expecting and I drove away knowing I have a new friend. I never felt rushed or pressured into something I did not want. I was even willing to change my vehicle preference but, Bill managed to find exactly what I was looking for, within the price range I could afford. So Thank You all from the Salesman (Bill Munsell) to Mark in the finance office. I will more than likely be a repeat customer. YOU are my Hometown dealer now! More

I did not have a good experience at the Olathe, KS Kia in the Spring of 2010. I got my confidence up again to go car shopping in the Winter of 2010 and decided to try Shawnee Mission, KS Kia. After the gre the Spring of 2010. I got my confidence up again to go car shopping in the Winter of 2010 and decided to try Shawnee Mission, KS Kia. After the great experience i had with Shawnee Mission Kia i wish that I had not of waited so long. As a matter of fact i brought a friend back with me to Shawnee Mission Kia in January 2011 and i upgraded to another car and my friend bought a car too the same day. More

Horrible experience. I will NEVER buy from this dealership and am now not even considering a KIA based on my experience with this dealership. I went in with a mission: to test drive a Kia and see i dealership and am now not even considering a KIA based on my experience with this dealership. I went in with a mission: to test drive a Kia and see if I would be interested in purchasing a Kia car. When I walked in I was "placed" with Dustin - who once he heard my budget was obviously not interested in helping me or dealing with me anymore. After not even trying to show me any cars on the new car lot he pushed me over to the used lot and dumped me off on a "newer" sales person: Shannon. Shannon was nice enough but it took FOREVER for him to find a car to even look at. Spent more time trying to fill out his stupid paperwork than trying to sell me a car. Once we FINALLY looked at a car - he didn't know the price and I spent the entire test drive trying to drag out of him why a Kia would be a good car for me. He spent more time talking about what a great dealership this was and how they beat everyone in the area on sales - who cares!? Try selling the car! Finally toward the end of the test drive he started trying to up-sell me to a new car - too little too late - would have been interested an HOUR AGO! I felt like because I was a woman in the dealership on my own they weren't interested in even trying to sell me a car. Don't WASTE your time here. They don't give a flip about trying to help you. An hour and a half to finally test drive a car - ridiculous! I can PROMISE they won't be getting my business and I'll make sure to tell everyone I know not to go here. Don't know how they sell cars with this kind of service! WASTE OF MY TIME! More

I got a loan and the car, drove off very satisfied. Almost a week Later I started getting calls they need more info. Today is Saturday, my bank is closed, My employer bailed town, and they are demandi Almost a week Later I started getting calls they need more info. Today is Saturday, my bank is closed, My employer bailed town, and they are demanding the car back. Will not refund my Money and I can access anything until Monday. Instead of working with me over the weekend, they are stating they will come get the car the hard way. Not Polite Not Professional and Certainly NOT A DEALERSHIP I would RECOMMEND. I personally feel they are smoke blowers, and DO NOT CARE ABOUT THE CUSTOMER, they are only out for their greed and they should not have told me I was approved WASTED my WHOLE DAY at dealership while they got their paperwork in line, then DISMISS ME and demand the car a month later (which LAST WEEK EVERYTHING WAS FINE AND A DONE DEAL!!!!! They are FULL OF CRAP and yet another SHADEY DEALERSHIP stealing my hard earned MONEY! GET IT THE HARD WAY and I WILL SEE YOU IN COURT! Trey Busch January 15, 2011 9:55AM More

I had a wonderful day today at Shawnee Mission Kia. I had done my research at home on my computer and had narrowed my search for a new car to 3, Toyota, Kia, and Honda. The Kia was my last visit of the had done my research at home on my computer and had narrowed my search for a new car to 3, Toyota, Kia, and Honda. The Kia was my last visit of the day and the best! The engine in my Land Rover with only 40,000 miles on it needed to be replaced as did the car! I walked into Kia and there to meet me was Shannon Ingram. His smiling face was so welcome. He sat me down and asked me what brought me to SM Kia that day. He listened to my sad story and then helped me through my choice of a new car. I was there six hours of the best customer service I have ever received anywhere. I talked to the manager, several sales associates, and the financial officer. Each person was exceptionally polite, friendly, and helpful making my decision possible. Shannon answered my every question about my new 2011 Optima. He went over the car in detail showing me every option and detail about the car. I took a test drive with my husband and feel in love with our selection. It drove like a dream, smooth, and peppy. I loved the seats, and all the standard options that come with the car. When I returned we discussed other options I might be interested in. He asked me what type of driving I do and what things are important to me in a car. We discussed leasing/buying options and which would be best for me. I decided on leasing since I drive so few miles a year. When my car was ready, Shannon went over every detail of the use of my new car. He set my radio, phone, and seat for me! I just couldn't believe the detail and kindness he showed me. Thank you Shawnee Mission Kia, you are all the very best! More

The overall quality of this dealer was great in their assistance and understanding of my situation, with being a college student. Mike was great to work with, very understanding and explained clearly an assistance and understanding of my situation, with being a college student. Mike was great to work with, very understanding and explained clearly and precisely each step to gaining the car I had been hoping for. I would definitely recommend this dealer and dealership with their friendly and dedicated involvement with customers. More

My old Kia was totalled (hit and run). I needed something immediately. I like Kias. Mike answered all my questions. He was very knowledgeable. It was the smoothest transaction I ever had while buying a car. immediately. I like Kias. Mike answered all my questions. He was very knowledgeable. It was the smoothest transaction I ever had while buying a car. I was very impressed. I feel very comfortable in the Kia Rio that I purchased. More

We were very please with the quality of customer service we received from Mike. He was kind, friendly and honest with us. He understood the situation we were in and was able to help us. We drove away that n we received from Mike. He was kind, friendly and honest with us. He understood the situation we were in and was able to help us. We drove away that night with a beautiful 2008 Kia Sedona. Thanks More

Buying a new car was very intimidating to me. I didn't have a clue if I would be able to get into a new car or if I would have to buy used or if I would even get financed. Mr. Schwarz was very understand have a clue if I would be able to get into a new car or if I would have to buy used or if I would even get financed. Mr. Schwarz was very understanding and took the time to explain every step to me as we went through the process. Rather than leave me fretting alone while the finance guys were trying to make the deal...Mr. Schwarz kept coming back to me and sitting with me while we waited. He even engaged my 8-year-old daughter in conversation and made her feel important, too! Before I knew it I was in a loaner car (the one I purchased ws being brought from another lot) and on my way home...OWNING A NEW CAR! I never thought I could have a BRAND NEW car. But, the folks at Shawnee Mission Kia made it happen and I couldn't be more pleased with it! More