Shawnee Mission Kia

I arrived at the dealership earlier than expected for my appointment and I got taken in immediately! My advisor Lily was very kind and reassuring throughout the process for my car inspection. appointment and I got taken in immediately! My advisor Lily was very kind and reassuring throughout the process for my car inspection. More

Service department has no idea whose vehicle is who’s in my familly. Good service just can not get our vehicles identified. Been going on 3 years. Love Kia poor management at this dealership my familly. Good service just can not get our vehicles identified. Been going on 3 years. Love Kia poor management at this dealership More

July 13th purchased a brand new Kia Carnival, (NO disclosure of damage prior to my purchasing) July 16th notice the bumper and fender dont match on passenger side, but do on drivers side. Take to Aut disclosure of damage prior to my purchasing) July 16th notice the bumper and fender dont match on passenger side, but do on drivers side. Take to Auto shop, yep repainted substandard dirt in paint compound left on bumper. Email GM, Finance Mgr, and salesperson, no response. Go to dealership talk to GM, he looks at vehicle and says yep somethings wrong. Days later calls and says the vehicle had been in an on lot accident and was repaired. I stated bought brand new want brand new. They located a new one for me, said august 10th would be there, went and no vehicle. On August 12th they brought the vehicle and new paperwork for new loan, said they would send a check for $1500 for all my trouble. August 29th and again on 31st Kia finance started calling saying my payment was late, (1st vehicle that dealership was supposed to pay off) Sept. 1st Contacted GM and told him the finance part wasn't done, I never received a copy of my paperwork or the check.. said he would get back to me that afternoon, NOTHING at all back to me about why this wasn't taken care of. Today I was forced to make payment on the van I don't have. Filed complaints with Kia Corporate, Group1 Auto. Avoid! More

Service team kept my car for a month, returned it broken, and it broke down 5 minutes later on the hwy. and it broke down 5 minutes later on the hwy. More

Jeff was a great sales person. He took the time to figure out what I wanted and gave me options. I already have referred a few people to this dealership and told them ask for Jeff! He took the time to figure out what I wanted and gave me options. I already have referred a few people to this dealership and told them ask for Jeff! More

Good service experience. Cameron did a great job communicating while my car was being serviced. Cameron did a great job communicating while my car was being serviced. More

Amber was knowledgeable and explained the service done in details and explained what service personal explained. details and explained what service personal explained. More

Great car for a great price. Greatly appreciated the porters and willingness to work with us out of state.. Greatly appreciated the porters and willingness to work with us out of state.. More

From the car buying experience with “Coach” to the Service Department my experience has been extremely positive and professional. Very knowledgeable staff and very attentive. In the last year I have p Service Department my experience has been extremely positive and professional. Very knowledgeable staff and very attentive. In the last year I have purchased a K4, Sorento and a Sportage. It seems like they take their game up each time. More

Even though I was half an hour late for my appointment everybody was very friendly and Ithey worked me in. Francesca is a great assistant in the service department. I was able to take advantage of a coupo everybody was very friendly and Ithey worked me in. Francesca is a great assistant in the service department. I was able to take advantage of a coupon so quite a bit of money was saved. Besides changing the oil and the filter they rotated the tires. All of the other maintenance things checked out okay. It's nice that they didn't just make up something. More