Shawnee Mission Kia

Went in today and had a great salesperson named Allan and he was very informative and was willing to go above and beyond to accommodate to our needs. We didn’t have the intention on signing today but after m he was very informative and was willing to go above and beyond to accommodate to our needs. We didn’t have the intention on signing today but after meeting with Allan and how much he simplified it for us. This all changed when we had to deal with the manager, Gazmend Boshnjaku, who basically made it seem like he had no intention on trying to even sell a Car to us after saying Im not going to give you a discount because it’s popular so you wither take it or leave. Didnt even try to help. Being the manager you would have to at least be more thoughtful to the customer and pretend that you are trying to accommodate. Basically he put us off from even wanting a car from Kia anymore. More

Terrible Dealership When you think of the typical, say anything to get your business, think of Shawnee Mission Kia. The sales department will leave you with that freshly When you think of the typical, say anything to get your business, think of Shawnee Mission Kia. The sales department will leave you with that freshly slimed feeling. Especially in the following days when there is no follow up and emails are no longer answered. Its all about the money. The service department is completely lacking. We sat around for 7 hours after buying our car waiting for them to finish it up. The service department didnt update us, touch base, keep us informed, nothing. It was more than apparent that they absolutely dont give a ####. This poorly managed dealership should be avoided at all costs! More

Awful If I could give these lying pieces of garbage a 0 star I would never in my life would I buy a car from them again and I don't recommend anybody go t If I could give these lying pieces of garbage a 0 star I would never in my life would I buy a car from them again and I don't recommend anybody go there I bout a car that they said was going to be transferred to a different store if I didn't buy it that day I knew the car was in need of some work but not the point where I need pretty much a new car because that much is wrong with it. I was lied to because the car was not going to be transferred it was going to whole sale. Which I was not told and if I did know that I wouldn't have bought the vehicle. The vehicle is a rolling pile of garbage at this point and the GM told me all he would do was buy the garbage can of a car back from me, give me my down payment and that's it. Which leaves me without a car. moral of the story don't buy from this awful place they call a "Dealership". More

Fast, easy and hassle free!! Jessey was fantastic! I highly recommend him and Shawnee Mission Kia. We have bought two cars from Shawnee Mission Kia, once in 2016 and one now and b Jessey was fantastic! I highly recommend him and Shawnee Mission Kia. We have bought two cars from Shawnee Mission Kia, once in 2016 and one now and both times the sales buying process has been phenomenal and personable! We were NEVER pressured to look or test drive a car we did not want to. Jessey made sure that I loved the car before even talking about buying it! He even asked what he could do to help me love it ( in a non pressuring way). He was also very funny and made the waiting periods easy! Cannot thank him enough and Shawnee Mission Kia! More

Poor Service I took my Forte in for its 60,000 mile maintenance. The tires were rotated and balanced. It passed all inspection points. They checked that they te I took my Forte in for its 60,000 mile maintenance. The tires were rotated and balanced. It passed all inspection points. They checked that they test drove it, the brake lining was 7mm or greater on all brakes and the tires were good. When I drove home the car was making a loud noise and seemed like something was grinding. I took it back 2 days later and was told the tires were bad and I needed new tires. As I was waiting for new tires, the service consultant came out and told me my front brake pads were really bad, almost just metal. Those were also replaced. I'm upset that this was missed when I took it in the first time. I was leaving for vacation in the mountains and this could have been deadly. I've never had any problems with service here before but this has me really concerned for my safety. Scott Hunt was the service consultant and apologized for it not be caught earlier and didn't charge for labor on the brakes. More

typical sales I found a vehicle on their website that met my needs. Drove to the lot and didn't see the car, so we went inside to ask. Immediately the gentlemen too I found a vehicle on their website that met my needs. Drove to the lot and didn't see the car, so we went inside to ask. Immediately the gentlemen took us to his desk to "check the availability" but had to gather all my personal information before he could look. He then consulted his sales manager and upon returning he claims the car had been sold yesterday but they had other similar options. He did mention a similar vehicle so I inquired, but was immediately uninterested as he stated its not on their website because someone else is purchasing it, but since I was there I could purchase it out from under them. In the day and age of customer service I expected more. Seems pretty shady. As we stood to walk out the gentlemen tried to have us talk with his manager. In hindsight the car I went in to see has been on their website for about 3 months, seems a bit like a trick to lure you in. Unfortunately they will not be earning my business or recommendation. More

Lack of communication This was my second experience with Shawnee Mission Kia. The first was my 2015 Soul which was excellent! I traded my 2015 for a 2018 Soul in April, This was my second experience with Shawnee Mission Kia. The first was my 2015 Soul which was excellent! I traded my 2015 for a 2018 Soul in April, it was a pressure sale when I went in for regular service. I was not looking to trade. However, we made the deal. I was not told anything about a MO resident purchasing a car in KS and no sales tax would be financed. I was KS resident with the 2015. Much to my shock, I have to find a LOT of money! My first attempt to express my displeasure, a return call request was not acknowledged,. Next as I went for my tags, thank goodness 2 weeks before the temp tags expire, I find there were two important documents I needed which were not included in my packet. I have made 4 attempts to obtain these. Two were actual humans who said they would find the documents and call me, surprise, no returned calls. The last two were terminal holds on the main number. I have now gone though the Kia web site and was told twice a manager would call. I am not holding my breath! I don't know if management has changed since my 2015 purchase. As you can tell I am NOT happy with my 2018 experience. Once I receive the needed documents I am done with this dealership. I makes me sad. I have to say the Service Department at Shawnee Mission Kia is OUTSTANDING! I will miss them. More

Horrible Went to buy a used kia.the car needed a new bumper it took almost a month to fix the bumper no communication with the dealers that was rude when tryin Went to buy a used kia.the car needed a new bumper it took almost a month to fix the bumper no communication with the dealers that was rude when trying to ask about the car told them about a tire that needed fixed also. Finally got the car tire still not fixed I wouldn't recommend this place I would go to Olathe Kia More