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Shawnee Mission Kia

Overland Park, KS

4.5
1,072 Reviews

7810 Shawnee Mission Parkway

Overland Park, KS

66202

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Showing 1,072 reviews

January 07, 2014

Walked in New Years Eve needing a car because my old one was ready to fall apart. They put me with Stone. He was very helpful. I had some pretty specific criteria for what i would need and he was able to pu More

by TimS58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stone Atagi
Jan 07, 2014 -

Shawnee Mission Kia responded

Well... Happy New Year to YOU!! Thank you for your business. We will do everything in our power to ensure you do have a "pleasant ownership experience." Thank you for the kind review and we'll make sure Stone gets an extra "atta'boy" for taking good care of you on New Years Eve!

December 20, 2013

I had an excellent experience at the Shawnee mission Kia dealership. When no other dealership would help me they did. My salesman was wonderful and very helpful.I will recommend this dealership to everyone More

by dawna1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Schwarz
Dec 20, 2013 -

Shawnee Mission Kia responded

Thank you for your kind words. I am pleased to hear that Jim took great care of you and that he was able to help you in your car purchase. If there is anything else I can do to further your satisfaction, please let me know. John Sims, General Manager

Jan 07, 2014 -

Shawnee Mission Kia responded

"No other dealership would help".... but we did. Thank you VERY much for including that line in your review. We try to get the word out...but having our customers confirm this fact is compelling to those who may read your review. Thank you. Happy New Year!!!!

December 15, 2013

I serviced my 2011 Optima here with only 30,000 miles on it. They made several repairs to the engine under warranty, the last one being a cylinder head replacement. 3 weeks later the engine light came back More

by Ccburns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 16, 2013 -

Shawnee Mission Kia responded

Thank you for your feedback. We sincerely apologize for the inconvenience and because your experience was anything but satisfactory. We hope that you no longer have any service issues in the newer Optima, and that your customer service experience exceeds your expectations in the future.

Dec 16, 2013 -

Ccburns responded

Unfortunately an apology does not make up for the time and money lost due to using your services. I should have been refunded close to $200 in rental car fees, not to mention the increased insurance rates that I will have to pay due to your negligent service. On top of that, I never received a copy of the oil analysis, and your service department prevented me from having it towed to another shop. Clearly you aren't going to take responsibility for the negligent repairs made, let alone acknowledge what happened. Please be advised that I will pursue my complaint with the state Attorney General and local consumer protection offices, as I have been treated unfairly, with no attempts to remedy your negligence.

November 23, 2013

My wife and i were referred by her father to go to Kia because we had a horrible experience at Cable Dalhmer on State line, just to see what we could do to try to get my wife in a car. When we went we met More

by HeatherBurgardt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Childers, Will Washington
Nov 25, 2013 -

Shawnee Mission Kia responded

Thank you for your kind words. I am pleased to hear that Rob treated you well, and was helpful throughout your purchase. If there is anything else I can do to further your satisfaction, please let me know. John Sims, General Manager

Nov 26, 2013 -

Shawnee Mission Kia responded

GREAT review! Thank you. We believe it's critical that EVERYONE be treated equally here at Shawnee Mission Kia. Will is very polite and it's not surprising to see you confirm that fact in your review. We look forward to helping you, your family and your friends in the future. We're here and ready when you need us. Thanks again for the great review!

November 18, 2013

I was in the market for a new car, and Frankie went above & beyond. He was patient, funny, and wanting to make sure I was completely satisfied with what I was wanting. I bought a 2014 Kia Forte, and I absolu More

by amiee78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Elyasi
Nov 19, 2013 -

Shawnee Mission Kia responded

Thank you for your kind words. I am really pleased to hear that Frankie treated you well, making this another successful car buying experience for you. If there is anything else I can do to further your satisfaction, please let me know. John Sims, General Manager

Nov 26, 2013 -

Shawnee Mission Kia responded

Keeping you as a customer IS absolutely the point. :-) The fact that you've had three cars from us AND you had a great experience each time is amazing. And, yes, Frankie makes us laugh too... a LOT. Enjoy your holidays..and thank you, sincerely, for taking time to make your opinion public.

November 17, 2013

I bought a car from Antonio today! Not only did I get the car I've been looking at for what seems like forever, but I got a very fair deal too. I couldn't be happier. If you're looking for a car, Shawnee Mis More

by nancyjohnsonemail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Vieyra
Nov 19, 2013 -

Shawnee Mission Kia responded

Thank you for your kind words. I am pleased to hear that Antonio was able to find you the perfect car. If there is anything else I can do to further your satisfaction, please let me know. John Sims, General manager

Nov 26, 2013 -

Shawnee Mission Kia responded

Thank you, Nancy! We appreciate you taking the time to review us here on DealerRater. Reviews are a valuable way for others to determine who they want to do business with. We are happy you chose us! Enjoy your car!!

October 22, 2013

The salesman frankie was very nice and patient with me and worked very hard to get me approved and yes I would recommend shawnee mission kia to friends family to anyone in need of a vehicle :) More

by aburgin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Elyasi
Oct 23, 2013 -

Shawnee Mission Kia responded

Thank you for your kind words. I am pleased to hear that you had a great experience. Also, congratulations on your new car! If there is anything else that I can do to further your satisfaction, just let me know. John Sims, General Manager

Oct 23, 2013 -

Shawnee Mission Kia responded

Congratulations! And,we're glad Frankie took his time and made sure you had a wonderful experience. We welcome those friends and family members you mentioned. Just tell them to ask for Frankie. And, we'll see you in a few months for an oil change.

October 09, 2013

They did a great job and I would send my friends and family there. Everyone was very professional made the whole experience great.I'm very happy with my car!!!! More

by Withers2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rocco Morando, Frankie Elyasi
Oct 23, 2013 -

Shawnee Mission Kia responded

We know we did our jobs properly when we hear that you would send your friends and family to us. Thank you for that. Frankie and Rocco have been with us for some time now and both are valued team members. Based on your review, I'm confident they will be here for some time to come as well. Thanks again for your kind words and positive recommendation.

August 09, 2013

After test driving a Kia Soul with Mr. Lamthi and proceeding to the financial part of purchasing a vehicle, I was very specific about financial term I wanted. I was offered a very low amount for my t More

by pbbuggie66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Goni Lamthi
Aug 29, 2013 -

Shawnee Mission Kia responded

It's never comfortable to hear someone on our team left one of our guests with the impression you described here. We are happy you ultimately got what you wanted. After all, it's about you...not us. We will definitely have a look into this in search of opportunities to become better at what we do. Thank you for bringing this to our attention. Please, enjoy your new Kia Soul. Congratulations!!

July 31, 2013

I had been looking for a car and deciding between two different types. The extensive help, attention, and most of all the way that I was listened to and what I said was taken into consideration in the r More

by phoenixphire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Dahms, Bryan Dahms
Aug 29, 2013 -

Shawnee Mission Kia responded

Thank you VERY much for your clear depiction of your experience with Bryan Dahms at Shawnee Mission Kia. THAT's what we train for! We are grateful for your business and even more grateful that you took the time to share your experience here on DealerRater. Enjoy your new Kia!!

Aug 30, 2013 -

Shawnee Mission Kia responded

Bryan exemplifies what we train and the experience we strive to provide for each and every customer. We're pleased that everything went as intended during your transaction. Thank you for taking the time to point out the differences between how we do business vs. our competition.

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