Shawnee Mission Kia

Their service department sucks I have had my car since 2019 bought it brand new off the lot and everytime I take it to get serviced at the dealership it comes out with the same issue. 4 separate occasions 2019 bought it brand new off the lot and everytime I take it to get serviced at the dealership it comes out with the same issue. 4 separate occasions I have been told that I was the reason for the issues and when I explain that the last time I brought it in for regular service I asked for issues to be taken care of that have not been addressed they seem to disregard any statement I make. Issues appear to be minor such as buildup in the washer fluid line. But if this is how they address minor issues I hate to see what they do with major ones. Never buying from here again. More

Thanks so much to Robert Fells … the best and most honest sales consultant you’ll ever have when purchasing an automobile. We’ll never go to anyone else but him in the future!!!! Thanks again Robert!!!!! sales consultant you’ll ever have when purchasing an automobile. We’ll never go to anyone else but him in the future!!!! Thanks again Robert!!!!! Sincerely, Jay & Sue Riley More

Make sure to ask in depth questions on any warranty, replacement, etc...plans that you are talked into purchasing with your car. They tend to leave out some of the details or actually change wording to replacement, etc...plans that you are talked into purchasing with your car. They tend to leave out some of the details or actually change wording to make what you're purchasing sound better than it actually is. When you need to use the warranty, replacement that you purchased and paid for it's no longer applicable because it expired. This repeat customer is letting future car business with Shawnee Mission Kia expire, just like the warranty. More

Mr. Jeff Huffaker was my salesman and he was amazing. The level of professionalism as well as exceptional customer services was more then I could have hoped for, my car purchasing experience was the most ple level of professionalism as well as exceptional customer services was more then I could have hoped for, my car purchasing experience was the most pleasant experience I have ever encountered. Thank you Jeff for everything, you will see me again. More

John Munz assisted me with the purchase of used vehicle. What was amazing is that he was personable and kind. I felt at home with the process and like he actually cared about me and not just my money ! What was amazing is that he was personable and kind. I felt at home with the process and like he actually cared about me and not just my money ! More

Very professional, timely, and personable. Would love to have him my next visit! He made the experience memorable and pleasant. I liked his enthusiasm and work ethic. have him my next visit! He made the experience memorable and pleasant. I liked his enthusiasm and work ethic. More

Correct the problem effeciently I brought my wife's Optima in for an oil change. When I brought it in I specifically told him to put on the ticket to clean the pan under the filter I brought my wife's Optima in for an oil change. When I brought it in I specifically told him to put on the ticket to clean the pan under the filter if they dropped any oil on it as I did not want oil drips on my garage floor. Two days later I saw oil drips on my garage floor in the location of the pan which I told them to clean. I called in and complained and told the service writer the problem and connected me to the new Service Manager. We made arrangements to have the car picked up and my floor cleaned, also they were to leave a loaner while they had my car. On the appointed day my wife got a call and was told they were on their way. The Service Manager came personally, because the person he was going to send had not come in. He raised the car, cleaned the pan, and also cleaned my garage floor. My wife told me he was a very nice cordial and caring man and she was very satisfied with the job he did. Although the service visit did not go as planned, when I brought the problem to their attention, they solved it in a timely manner. More

The guys at the service counter are usually quite good. The guys who sell you the cars typically lie to you as well as the finance managers. Just had my oil changed and was told I needed new brakes again f The guys who sell you the cars typically lie to you as well as the finance managers. Just had my oil changed and was told I needed new brakes again for the third time. My gap plan paid for this miles ago. How could I possibly need another set? Because they were never changed in the first place. This is my second and last Kia no more service going elsewhere and no more purchase I am done with SM Kia. Do not recommend!!!!!! More