Shawnee Mission Kia

The BEST!!! First I am a real customer. Not a fake profile. Had to say this because people just assume that such a great review would only come from a fake profil First I am a real customer. Not a fake profile. Had to say this because people just assume that such a great review would only come from a fake profile. OK so I have terrible and I mean terrible credit, but you wouldn't know that by the way they treated me and the time they spent helping get me into something reliable. My credit is in the low 400's but they treated me like I had an 850! (If that score is possible). Anyway, Dennis, Keelen, Frankie and John were great. I have to give Scott his credit too. So I live in STL and these were the only people who would help without screwing me over (Again). So there were a few mechanical issues with the car I bought that they could NOT have known about because they didn't show themselves until after I drove it home. I called on Sunday to tell them. Dennis offered to meet me in Columbia (half way) with a loaner and a gas card for the gas and take my car back and have it repaired! Do you believe this? Well I went ahead and just drove it back to them. I expected a crappy loaner car because of my credit. NOPE. They put me in a 2014 Soul as a loaner! I have never been so happy with a dealer and the service. My credit is my own fault from poor decisions. No one to blame and yet they treated me the same as they would any other customer. The only thing they didn't give me is the front little license plate placard on the car so I can advertise that I got my car from them! Seriously, give these folks a chance. Seriously. More

Amazing Customer Service I contacted Kia and talked to Thomson Omboga. He made my car buying experience easy, fast and in the price range I was looking for. I would never buy I contacted Kia and talked to Thomson Omboga. He made my car buying experience easy, fast and in the price range I was looking for. I would never buy a car anywhere else and will recommend him to everyone. More

One of the best experiences of my life! Absolutely love a dealership that doesnt waste your time. I was in and out the door in my brand new Kia Optima in about 2 hours. They took care of my Absolutely love a dealership that doesnt waste your time. I was in and out the door in my brand new Kia Optima in about 2 hours. They took care of my family and I, like we were all family. The gentleman that helped us was Thomson Omboga. He didnt get annoyed that we had our 2 kids with us or anything. He's amazing! I will drive the 2 hours again to have this kind of treatment. Thank you Shawnee Mission Kia. More

Simple and to the point. Put us in the car that was right fo We had to buy a car fast and had a limited budget. Our salesman Quinn Morse listened to our needs and presented three really clean cars with low miles We had to buy a car fast and had a limited budget. Our salesman Quinn Morse listened to our needs and presented three really clean cars with low miles that fit our description. At no time were we pressured to buy anything we weren't comfortable with. He made what could have been a stressful experience rather enjoyable. He was very knowledgeable about each car and how they compared to each other. Great buying experience. Would recommend to anyone interested in buying a car. More

Deceptive Pricing - Little Respect My wife and I researched new Kia Optimas and were ready to purchase one. Shawnee Mission Kia had the lowest prices listed on their website. They lis My wife and I researched new Kia Optimas and were ready to purchase one. Shawnee Mission Kia had the lowest prices listed on their website. They listed a new Kia Optima for $16,977 that indicated the options on the car included a cargo net and carpeted floor mats. During the conversation with the salesman, he said we may want to buy a used car so that we don't have to pay the additional $1,895 for the required "Care" package on a new car. We asked if the Care package was required, and he said it was on every car. We asked if it was included in the price advertised on the website. He said he would check but that their intranet was down. We spent 30 minutes waiting with no answer. No test drive was offered. No clarification was given. We decided to leave, and as I told our salesman that we were leaving (he was in the office next door talking to co-workers while we waited), he jumped up and said that their intranet was just coming up. We declined and left. The next day he sent me an email stating that we acted in an "unprofessional" manner when we left him. I emailed the internet manager the next day and asked if the price of the car on the website was accurate. He responded "The price of the model you are interested in is $16,977 and all of our vehicles are equipped with the Kia care package...". I replied and asked if the "care package" was included in the $16,977 and then he finally confirmed that it is an additional $1,895, and that the car could not be purchased as advertised. He also sent me a price quote for the $16,997 advertised Optima that totaled $19,491.50! Read that again! They advertised the car for $16,977, but then said it costs $19,491.50!!! This is what they do on every vehicle. No other dealership in Kansas City does it. The next day, my wife and spent 90 minutes at Bob Sight Kia and purchased a new car for the discounted price that their website stated...no hidden fees at all, except for a $199 admin fee. It was a great experience, compared to the horrible experience at Shawnee Mission Kia. More

Would buy again Great experience. Benny is a great salesperson to work with. No games happening here (worked with another dealership in Olathe (Kia) and basically g Great experience. Benny is a great salesperson to work with. No games happening here (worked with another dealership in Olathe (Kia) and basically got jerked around with one fee after another). Walked out went to Shawnee Mission Kia, couldn't have been easier to work out a deal. More

Superior Salesman Stefan This review goes out to Stefan!! When buying a car from a Dealership that you have never been to can be intimidating and scary. Actually, when a sa This review goes out to Stefan!! When buying a car from a Dealership that you have never been to can be intimidating and scary. Actually, when a salesman comes out to confront you, you just don't know what your going to get. It's like a box of chocolates. You could get the "fruity" type, the "nut" type, the "mysterious" type or just a "plain" with no personality type of a salesman. We lucked out with the "mysterious" type of a salesman. Stefan has a personality to meet anyone's needs. He's a fountain of fun, playfulness, goofy, seriousness and an absolutely awesome listener. He listens to your needs and wants and will go to the ends of the spectrum to find the perfect fit for you and your family. I very picky, I am so picky that I bought one vehicle from him and in one month I just didn't like it anymore. I wanted something more. I called up Stefan and told him my situation. With no hesitation from him at all, he said with confidence to come on in and he will get me something I really really like. Four weeks later, I show up and we have three different vehicles nailed down for a potential replacement. Later that evening we find a perfect fit!! Not only did he hook me up with an awesome vehicle, he made dang sure that I was in the payment I needed to be in. I left the dealership with a salesman that I will recommend to all of my colleagues and friends, not only that but I also gained a really good friend too. If you want a thrilling and stress free car buying experience. PLEASE go see my salesman and friend STEFAN at Shawnee Mission Kia. Respectfully, Thomas Basler More