Shawnee Mission Kia

Worst service ever Buyer beware!! Inept and poor service. Waited 3 hours for an oil change and I had an appointment! xxxxxxxx! They need to make some serious changes. Buyer beware!! Inept and poor service. Waited 3 hours for an oil change and I had an appointment! xxxxxxxx! They need to make some serious changes. More

Worst service ever Had an appoitment to get oil change. Experice long wait to get 2 of the guys not wanting to help then starting to ask dumb questions that had nothing Had an appoitment to get oil change. Experice long wait to get 2 of the guys not wanting to help then starting to ask dumb questions that had nothing to do with the oil change. AND for them at the and to tell me had to wait 2 hours for my car to get checked. Will never go back to the location. More

WILL CON YOU EVERYTIME Been to this service department 2 times - for basic maintenance on a BRAND NEW kia I bought. Both times they have lied to me about what they did to t Been to this service department 2 times - for basic maintenance on a BRAND NEW kia I bought. Both times they have lied to me about what they did to the car - not doing what they charged me for - and doing more than I asked for and expecting me to pay for it. I will not go back. Sure, everybody has a bad day - but fool me twice - shame on me... While i was in there, they tried to sell another lady 4 new tires cause hers were bald... but she had just had NEW ones installed - THEY LIE! More

Service This is our third Kia Optima from Shawnee Mission Kia. A dealership is only good as their service department. That means this dealership is not worth This is our third Kia Optima from Shawnee Mission Kia. A dealership is only good as their service department. That means this dealership is not worth a xxxx. We live an hour and a half away. Every time we schedule service they are booked up a week ahead. That's just not working out for us so I guess we won't be buying another Kia More

Grateful to Matt! This young man greeted us with a great smile and personality. Made sure I left with my beautiful 2016 Kia. Great experience! Thanks Matt! He worke This young man greeted us with a great smile and personality. Made sure I left with my beautiful 2016 Kia. Great experience! Thanks Matt! He worked so hard to make it happen. More

Great first experience This was my first time buying a car so naturally it was a bit overwhelming. However, Tony was a huge help throughout the entire experience and made it This was my first time buying a car so naturally it was a bit overwhelming. However, Tony was a huge help throughout the entire experience and made it as simple and clear as it could possibly be. Excellent customer service. More

Very disappointing experience This is the worst buying experience I've ever experienced. The staff was pleasant and helpful at first, I purchased the exact car I wanted, and loved This is the worst buying experience I've ever experienced. The staff was pleasant and helpful at first, I purchased the exact car I wanted, and loved it. The day after I got it home I was trying to learn how to use many of the special features the car had, thats when I realized it didn't. I called the dealership, they admitted the mistake, and had me come in. The sales person felt terrible, the management didn't seem to care. They offered nothing in return. The options that were missing totaled around 5 grand according to options listed on the paperwork. I felt like I had been mislead & cheated, so I returned the car. More

Thank you Ron and Chad I had a very easy buying experience at SMK. Ron and Chad were both very nice and professional. I was grouchy when I arrived there because I'd been sh I had a very easy buying experience at SMK. Ron and Chad were both very nice and professional. I was grouchy when I arrived there because I'd been shopping all day, but Ron was very easy to work with and kept me in my budget. More

Great Experience! Our experience was great, easy and smooth. I was put at ease and never felt pressured to make a decision either way. Thank you for a pleasant transact Our experience was great, easy and smooth. I was put at ease and never felt pressured to make a decision either way. Thank you for a pleasant transaction! More

BUYER BEWARE!! The buying process was quick and painless. The after care is HORRIBLE!! My car was deemed a total loss. I contacted the finance department to get d The buying process was quick and painless. The after care is HORRIBLE!! My car was deemed a total loss. I contacted the finance department to get documents needed for gap claim. Was told to come to the dealership and they would give me the documents. I get to the dealership and get told gap has to send me paperwork before cancelling the service contract. So I wasted an hour and a half of vacation time for nothing. I told Ed in finance what I needed. He argued with me and told me I didn't need all that. He called gap while I was there for them to "walk me through things". Not once did he ask about needed documents. Three days later Gap is still requesting the documents I asked for. Called the dealership and spoke with Ed. He faxed documents, but gap says "they are too blury". Called and spoke with someone in finance dept 10-28-16 to request the documents be sent to me so that I can submit them. I am told "we have current customers and this isn't important". Now I will have wasted more time to go to the dealership to get the documents I need. Not only have they lost another sale but I will continue to spread the word on how horrible their after care is to customers. It is unprofessional to be told you're not important and it's just bad business. I suggest you go to a different Kia dealer if you are looking for a Kia. More