Shawnee Mission Kia

Staff was great—answered all of my questions and had car done when they said it would be ready. Awesome from checkin to checkout. done when they said it would be ready. Awesome from checkin to checkout. More

These guys did a great job. I would recommend. Didn’t pressure us into buying anything we didn’t want. I would recommend. Didn’t pressure us into buying anything we didn’t want. More

The ethics you would want a dealership to abide by are written huge on the walls of the showroom and emphasized during conversations. Goni the salesman was the best I've experienced ever. written huge on the walls of the showroom and emphasized during conversations. Goni the salesman was the best I've experienced ever. More

Just came in to get an oil change and a tire rotation. When they brought the car back it had a broken passenger side mirror (would no longer retract) and a big deep set of scratches in the driver side fro When they brought the car back it had a broken passenger side mirror (would no longer retract) and a big deep set of scratches in the driver side front fender. Apologies and promises to fix is what I got in return. Still had to pay full price for the service. Supposed to get a comp on my next service but they didn’t put that in writing so who knows about that. No definite time on when the problems will be fixed either. More

The Kia staff went above and beyond. They also were able to work me in instead of having to wait several weeks for an appointment. I really appreciate all that they do in a friendly pro They also were able to work me in instead of having to wait several weeks for an appointment. I really appreciate all that they do in a friendly professional manner. More

Very organized, and very friendly. Explained everything in detail. No problem waiting on my car. Everything I asked for was provided. She took the time to get me batteries for my doo Explained everything in detail. No problem waiting on my car. Everything I asked for was provided. She took the time to get me batteries for my door opener. I loved the service. More

It took 2 hours longer to complete the work than I was told. The employees were not in any hurry to check me out when the work was finally done. The parking lot is so full of cars that you can barely get told. The employees were not in any hurry to check me out when the work was finally done. The parking lot is so full of cars that you can barely get in and out. More

We’ve always enjoyed our experience at SM Kia, whether buying or servicing. Highly recommend. buying or servicing. Highly recommend. More

Horrible service from an equally horrible brand. Took in a 2021 kia sorento for a buzzing sound in the cabin as well as the clear coat starting to peel at 40k miles. Kia Shawnee Mission claimed it n Took in a 2021 kia sorento for a buzzing sound in the cabin as well as the clear coat starting to peel at 40k miles. Kia Shawnee Mission claimed it needed a cabin air filter, and stated they couldnt cover the paint damage despite us paying for the additional extended warranty and additional resist-all paint coverage. We got the car back with the same annoying sound from the cabin, and no help with the clear coat issues. No help whatsoever from the dealership. Kia has always been a cheap brand that cuts corners. I believed the hype surrounding the brand and the improvements they had supposedly had made. But I've now experienced first hand the issues that I've heard about for years from others. Stay far away from Kia as a brand and Shawnee mission Kia in Shawnee Mission, KS. More