Shawnee Mission Kia

Francesca J. gave excellent customer service. She was helpful. She was knowledgeable. She answered every question I had. What she didn’t know the answer to, she d gave excellent customer service. She was helpful. She was knowledgeable. She answered every question I had. What she didn’t know the answer to, she directed me to the right department. More

Would have appreciated more explanation of the car features and more education on using the infotainment system. features and more education on using the infotainment system. More

Friendly and respectful. Go beyond to give me best honest rate . Clean waiting room too Go beyond to give me best honest rate . Clean waiting room too More

I have just leased my 2nd car from SMKia. My experience was very positive. Thank you for your professionalism! My experience was very positive. Thank you for your professionalism! More

I took my car in for an oil change and the inspection showed a problem and they took care of it under warranty. showed a problem and they took care of it under warranty. More

Everything went perfectly. The help was very nice and we’re so helpful. Thank you The help was very nice and we’re so helpful. Thank you More

Always great service and I appreciate that in case of a longer appointment- there’s lift! Very competent, thorough. Still gotta use your own judgement with some repairs. If something is recommended, doesn longer appointment- there’s lift! Very competent, thorough. Still gotta use your own judgement with some repairs. If something is recommended, doesn’t always mean it’s necessary. More

Took my car in for service and was very satisfied. Nima met me when I drove in, answered all my questions, was polite, tidy, and attentive. Service was estimated to be up to 90mins but took just over Nima met me when I drove in, answered all my questions, was polite, tidy, and attentive. Service was estimated to be up to 90mins but took just over an hour. I didn't need any immediate repairs but given estimates for consideration which i appreciated. Was happy all in all. Would recommend. More

Excellent service. Fast and efficient. Very knowledgeable assistance. Went the extra mile to replace a trim clip on the back drivers door. Fast and efficient. Very knowledgeable assistance. Went the extra mile to replace a trim clip on the back drivers door. More

I was pleased that the recalls were addressed on my Kia, Carnival, and that my key was properly programmed. However, I was not pleased at the fact that I was not informed that you cannot order a complete ke Carnival, and that my key was properly programmed. However, I was not pleased at the fact that I was not informed that you cannot order a complete key. You have to order each part separately. Then also pay Extra to get the key that would fit in the door cut, which is an observed amount of money. Unfortunately, for me, I purchased a used vehicle that only came with one key I had not intended on spending $500 for an additional key, but was not informed that I had to order both parts of the key separately when I called the dealership to order my key. More