Shawnee Mission Kia

My service appointment was very pleasant. All of the employees with whom I interacted were very,helpful. I had an informative conversation with two different women and two different gentlem All of the employees with whom I interacted were very,helpful. I had an informative conversation with two different women and two different gentlemen. All four very welcoming and knowledgeable.. And here's to Bryan who fixed the glitch in answering a phone call in the car! More

I only went for re-call service. I booked the service 3 weeks in advance. But on the day of service they weren't able to perform one of the re-call items. They did have to very commo I booked the service 3 weeks in advance. But on the day of service they weren't able to perform one of the re-call items. They did have to very common re-call part. Disappointing. More

Diamond was very helpful and got the service work done quickly. She gave complete notes so we could schedule with her next time. quickly. She gave complete notes so we could schedule with her next time. More

The dealership was clean, organized and very friendly. I was greeted by many employees and felt respectful while there. I was greeted by many employees and felt respectful while there. More

Very friendly, easy to talk with helpful and easy understood. Heather helped me every step of the way. Professional work understood. Heather helped me every step of the way. Professional work More

"Simply beautiful service". . Shawnee Mission is EASILY the best Kia dealership in the State Kansas! The Kansas City Metro is fortunate to have a quality and genuinely future . Shawnee Mission is EASILY the best Kia dealership in the State Kansas! The Kansas City Metro is fortunate to have a quality and genuinely future thinking Kia Dealership in our area. As a customer, you will know the name of your service advisor and have complete confidence in the level of professionalism offered. They are able to keep their customers perfectly informed about their automobile needs and every adjustment that Kia certified technicians make to your car, SUV or Electic Vehicle. You know it is a quality establishment because their reputation is well known by word of mouth, their loyal clients and exceptial dealer ratings. This service center does not play around with your time or your money. Trust is a Must, and this service center leaves all others in the Dust. My only wish is that I could have the service manager on my telephone speed dial, just to say hello once in a while and wish her the greatest successes in life. She is a delightful breath of fresh air every day and an asset to this community. The waiting area has great wi-fi, adequate seating, and workspace set up so that you never need to skip a beat while waiting on vehicle service. The coffee is decent, the snacks adequate, even the restrooms are kept tidy throught the day. As always, thank you for being the best! More

Not an enjoyable repair visit. From the beginning- call main number and ask for service. Our call is routes to the KIA dealership in Lawrence. A pleasant, professional service re From the beginning- call main number and ask for service. Our call is routes to the KIA dealership in Lawrence. A pleasant, professional service rep answers and pulls up the history of the vehicle. The vehicle has to be towed, which it is to Shawnee Mission Kia. When the vehicle is dropped at Shawnee Mission Kia the trouble begins. After an extended discussion with the service reps via the phone I am able to explain that I had arranged the vehicle to be repaired and gave the name of the person that took our call. IT issues had sent my call to Lawrence. The service rep in Lawrence(Trina) was so professional. The service reps at Shawnee Mission (Becky&Diamond) were of marginal assistance. Becky had a 3-4 minute rant over the phone concerning not knowing the car was to be dropped. Diamond took over after Becky and was pleasant. Unfortunately when we went to pick up the vehicle it did not start. More

The service upon arrival was excellent. Steve Molina, the person in charge of sales, helped us at all times, answered all our questions and efficiently helped us choose the vehicle we ne Steve Molina, the person in charge of sales, helped us at all times, answered all our questions and efficiently helped us choose the vehicle we needed. More

Bryan Morales was my service consultant and in the end I was happy with my experience. My engine oil was sludged and at first they recommended a new engine over a chemical de-sludging. I decided to try the was happy with my experience. My engine oil was sludged and at first they recommended a new engine over a chemical de-sludging. I decided to try the de-sludging and my car is now running great again! I saved about $9,000 and it appears there was no damage to the engine. More

Slow. Very slow and tried to manipulate me about my credit and interest rate. Plus we told them we were on our way to get the car still waited 2 hours for Very slow and tried to manipulate me about my credit and interest rate. Plus we told them we were on our way to get the car still waited 2 hours for it to be ready. They had 4 working days to prepare at and it is still dirty.. More