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Shawnee Mission Kia

Overland Park, KS

4.5
1,035 Reviews

7810 Shawnee Mission Parkway

Overland Park, KS

66202

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Showing 1,036 reviews

January 08, 2026

All people involved were easy to work with and knew what was needed when the deal was made. Goni was very good at his sales position as was the sales manager. More

by Cstorbeck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tab Martin
January 07, 2026

Been buying my cars and using the parts and service departments for 20+ years and they have never disappointed me. More

by mlaw66202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diamond Perry , Tab Martin
January 05, 2026

Great customer service,people there are are very nice and pleasant. No complaints very satisfied More

by tiliciagreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francesca
Jan 07, 2026 -

Shawnee Mission Kia responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

December 27, 2025

It was very easy to schedule the appointment, the service tech was attentive to my request for maintenance to be performed and noted my concern for checking my coolant level. Everything was performed as requ More

by rvega2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Rogers
Dec 29, 2025 -

Shawnee Mission Kia responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 21, 2025

My service tech, Diamond has got to be the most professional asset to your company . She is the reason I love coming back to Kia for my service. This young lady pays attention to detail. I respe More

by tammylou12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t work with him
Dec 22, 2025 -

Shawnee Mission Kia responded

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

December 20, 2025

The woman at the desk when I paid was very nice. Explained what was done and what the warranty would cover. Saw another issue with car and offered to check back to help with that problem too. Serv More

by dobense
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Dec 22, 2025 -

Shawnee Mission Kia responded

Hello, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!

December 20, 2025

The dealership personnel were top-notch. They treated me like a person and not a number. Very satisfied with the quality service. More

by john9734
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tab Martin
Dec 22, 2025 -

Shawnee Mission Kia responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 20, 2025

Don't know why you make an appointment when they will move people before you. Cancel an appointment because I was 10 minutes late but my 7:15 appointment wasn't even started at 1pm because they moved peo More

by tonyrodscreenprint
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tab Martin
Dec 23, 2025 -

Shawnee Mission Kia responded

We always try to get all of our customers in and out as quickly as possible. I know that it doesn't always feel or look that way. We know how valuable your time is and always try to limit everyone's time with us. Angela Baker Service Manager abaker1@Group1Auto.com

Dec 23, 2025 -

tonyrodscreenprint responded

So why make an appointment. Just have first come first serve. And if you are going to move people around based on who is going to wait on it, why did you cancel my appointment because I was 10 min late and you wasn't even going to start on it until 3 hours later?

December 19, 2025

Trustworthy repair and friendly service advisors. Tyler kept me informed during the process. The service department also provides for transportation to and from your home or business via Uber a More

by adidde15
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tyler
Dec 21, 2025 -

Shawnee Mission Kia responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

December 19, 2025

Don't ever believe that your 100,000 MI, 10-year warranty is going to cover anything if something goes wrong. They will always say it's caused by something else that is not covered under warranty and they ar More

by jocowhite1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Dec 23, 2025 -

Shawnee Mission Kia responded

Please remember that it is in our best interest to have your repair covered by the warranty company. If there is a way to make sure that it is covered, we absolutely will fight on your behalf to get that done. It doesn’t benefit us at all to have you pay for it when we can have the warranty company pay for it, instead. I am happy to look further into this matter for you, though. Please reach out to me at the contact info listed below and I will look into this. Angela Baker General Manager abaker1@Group1Auto.com

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