Shawnee Mission Kia

Mark was very informative & paid attraction to details so that he could write up our service needs appropriately. that he could write up our service needs appropriately. More

Amazing customer service from Francesca and was very happy with everything. Will be going back. happy with everything. Will be going back. More

Always on time. Excellent service department. Staff is courteous. Vehicle was done when promised. Wish they had nitrogen for tires Excellent service department. Staff is courteous. Vehicle was done when promised. Wish they had nitrogen for tires More

Disappointing service experience. My car was towed to Shawnee Mission Kia after stopping on the highway. I was told it was likely the engine, but would need diagnostics to confirm. Di My car was towed to Shawnee Mission Kia after stopping on the highway. I was told it was likely the engine, but would need diagnostics to confirm. Diagnostics would take 2 hours @ $190.88 / hr. and would NOT be covered by the Kia Manufacturer engine warranty. I told them to do it. I then received a call back and was told they did NOT think it was the engine but the hybrid batter starter/generator, but would need more diagnostics to confirm... 4 more hour!!! AND still owed for the first 2 hours of diagnostics! I confirmed the generator was under the warranty I had, so told them okay. My next call was that the warranty company would pay for the generator parts, plus only $180 / hr labor AND would only pay for 4.6 hours. At this point I'm at 6 hours, so I'm left with the remaining balance to pay! By this time they have had my car for more than 2 weeks and would need to keep it LONGER to complete the repair. But, the saga does not end there... I get a call that the generator is fixed, BUT now I need a new engine! BUT of course the engined is covered by the Kia Corporation's engine warranty for make/model. I'm also told that after 3+ weeks, they will have a loaner car for me the next day (UGGGHHHH!!). I go to the dealership the next day to pick up the loaner car and it is filthy... inside and out. there is bird droppings all over it and it's trashed on the inside. AND, they don't have time to clean it up. I take the car immediately to the car wash across the street and have to pay $45 to get it cleaned up! Finally, after a month without my car I get it back. I would NOT recommend the service department at the Shawnee Mission Kia Dealership. More

I like this Dealership. They are friendly and very courteous. The service people explain everything they are doing, and recommend what needs to be done and how soon other wo They are friendly and very courteous. The service people explain everything they are doing, and recommend what needs to be done and how soon other work needs to be done. The sales people are friendly also. More

Absolutely the best we will ask for her as long as she is available very knowledgeable of the products, explained , above average we think. You have a great employee available very knowledgeable of the products, explained , above average we think. You have a great employee More

They were very upfront with recommended service issues. My rep was very sweet and knowledgeable. Happy with my service! My rep was very sweet and knowledgeable. Happy with my service! More

I brought my vehicle to Shawnee Mission Kia (part of Group 1 Automotive) for warranty work, and the experience was nothing short of a nightmare. What I was told was a common repair and several done a mo Group 1 Automotive) for warranty work, and the experience was nothing short of a nightmare. What I was told was a common repair and several done a month, turned into a drawn-out ordeal filled with deplorable communication, constant delays, and a complete lack of accountability. Despite multiple assurances from the service department, the work was not completed on time—or correctly. I had to follow up repeatedly just to get basic updates (very seldom did the dealership proactively provide updates), and each time I was met with vague responses, no idea of timing or told work was completed only to arrive at the dealership to find more issues each time! When I picked up my car for the final time, there were still two outstanding problems Shawnee Mission Kia (part of Group 1 Automotive) refuses to make right. One is a safety issue that I’ve noted on sever occasions in voicemails and email to no avail. To make matters worse, the Service Director, Angela Baker, seemed completely indifferent to the situation. Rather than taking ownership or offering any real help, I was met with dismissiveness and excuses. Treating others like you’d like to be treated is clearly something she, and Shawnee Mission Kia, don’t believe in. This organization is proving proof customer service is dead! Brief outline of issues: 1. Initial repair took over a month with poor communication on timing. 2. Went to get vehicle only to find parts of it in the trunk and not reinstalled. When they drove it into the service shop, it started leaking fluids. – Again, I was told it was ready. 3. On the second trip to receive my car I discovered the hood no longer fit correctly and bent the corner and chipped off paint as I opened it. I was assured they didn’t remove the hood, and it was that way when they got it meanwhile fresh paint chips were scattered about. 4. Third time I was told the vehicle was ready, the hood corner was mangled and now discovered there were two very large (+12”) scratches, deep into the front bumper. 5. Fourth attempt to pick it up, the hood still didn’t fit properly and now the center radio console (to include the backup camera) wasn’t/isn’t working. 6. On the last trip to Shawnee Mission Kia, Angela Baker basically stated your car is old and stuff happens. Items of note: Shawnee Mission Kia has pictures of the car when it was first delivered, and they confirmed none of the body damage was present in the photos. The gap on the right side of the hood is still double the gap on the left. They confirmed the radio and backup camera were working when they last took it to the body shop but refuse to repair it. Nearly 90 days later I still haven’t been reimbursed over $1,000 for the rental car that is supposed to be covered during the warranty repair. I expected better from the Shawnee Mission Kia (Group 1 Automotive) dealership that represents a major brand. If you’re considering Shawnee Mission Kia for service—especially warranty work—do yourself a favor and look elsewhere. More