Shamaley Ford - Service Center

Great experience! Maria was amazing! The tech has us in and out quickly. Will definitely recommend to friends and family. Maria was amazing! The tech has us in and out quickly. Will definitely recommend to friends and family. More

Excellent customer service! ! Highly recommend Our service technician very professional and helpful Thank You for your service ! Highly recommend Our service technician very professional and helpful Thank You for your service More

Warranty work took longer than expected, recieved a rental while work was done. Satisfied with work done. rental while work was done. Satisfied with work done. More

I had requested a full car detailing alongside my service with my Advisor Daniel . The advisor was mostly incommunicado but kept on adding more servicing work to be done. I requested a pick up service from m with my Advisor Daniel . The advisor was mostly incommunicado but kept on adding more servicing work to be done. I requested a pick up service from my home. The car was picked up very late and then it was kept for almost two days. It returned smelling so bad, it worse off than when it left my garage, Absolutely no detailing was done and there were stains all over the seats., I called the service rep Daniel so many times he wouldn’t pick my calls so I escalated to a Manager who was quick to blame it on the detailing company & indignantly offered me a refund for detailing when I refused she said they’ll pick it up again for detailing but there’s no vehicle for me to use for my family for another 24hours. I basically had to beg for a loaner and that wasn’t forthcoming, I’m disappointed that after using my money to uber & Lyft for almost 2 days I’m treated in this manner. . I’m really upset and dissatisfied. Ford just wasted my time and money for a simple request. More

This is the second time I've gone fur service and have waited over 3 hours even with an appointment. Very bad customer service in your service department 😞. I drive an hour to get my new truck serviced a waited over 3 hours even with an appointment. Very bad customer service in your service department 😞. I drive an hour to get my new truck serviced and have been very disappointed twice. More

Took the raptor for service and after completing the job they parked it until I asked my service rep why wasn't I notified service was completed. Took the 40 mins to notify me. they parked it until I asked my service rep why wasn't I notified service was completed. Took the 40 mins to notify me. More

Great service. That' why l go there to get my truck sercive,they do agreat job. That' why l go there to get my truck sercive,they do agreat job. More

Alexis Holguin and all the Service Managers work as a team. Great experience as a whole. Even the Finance Department helped and explained everything and tried to help. Definitely a positive experience. team. Great experience as a whole. Even the Finance Department helped and explained everything and tried to help. Definitely a positive experience. More

Joe at the service department was great, will 100% be back and recommend him for any of your service needs! back and recommend him for any of your service needs! More

Everything from scheduling my appointment to dropping off my car and picking up my car the next day went by so smoothly. I had no trouble communicating with the person taking care of my vehicle which I appre my car and picking up my car the next day went by so smoothly. I had no trouble communicating with the person taking care of my vehicle which I appreciated. More