Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Shamaley Ford - Service Center

El Paso, TX

4.8
747 Reviews

747 Reviews of Shamaley Ford - Service Center

Sort by
June 09, 2025

Chuy Rosales the service man was very nice and my car was ready in an 1 1/2 like I was told. More

by ttgalvan02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Anchondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuy Rosales
Report | Print
June 07, 2025

Great, fast service! Jose was efficient and communicative! They always make me feel at ease! More

by vbretado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
June 07, 2025

Lovevthis place. Sales person "Luis & my Service representative "Cali" are amazing. Totally satisfied with the service promised More

by rocchab@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel "Cali" Contreras
Report | Print
June 07, 2025

SHAMALEY did a great job in following through. Corrected the issues and did a great job. More

by Daveamuller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario
Report | Print
June 07, 2025

Really great service! and Jose was amazing! Great customer service and great experience I had with them! More

by sashaf625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
June 06, 2025

Great prompt and friendly service. The facility and grounds were clean and well kept. They explained all work my truck needed even washed my dirty truck which I really appreciated. Edu More

by dechavez126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana, Daisy and Eduardo
Report | Print
Jun 10, 2025 -

Shamaley Ford responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 05, 2025

They saved me money and time. Even told me to go a different route in order not to waste so much money. Went in for new spark plugs came out know I had a transmission problem. More

by oscar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Chavez
Report | Print
Jun 08, 2025 -

Shamaley Ford responded

Hi Oscar, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 04, 2025

Service was good, person attending was good but why were my tire tools being used on another vehicle and back seat area all items under seat all over back floor area? More

by Angie.marie.morales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Myles
Report | Print
Jun 10, 2025 -

Shamaley Ford responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Sasha Martinez Customer Relations Director - Shamaley Ford smartinez@group1auto.com

May 31, 2025

Good service , all time attention I like the service the people good comunication all the time More

by Xavieer21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marija howard
Report | Print
Jun 01, 2025 -

Shamaley Ford responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 31, 2025

Excellent service knowledgeable staff and friendly. wil continue to bring my car for service here in the future More

by frankpando
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
4.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
3.0
This rating includes all reviews, with more weight given to recent reviews.
Yolanda Anchondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Burciaga
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2025 -

Shamaley Ford responded

Hi, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

1
2
...
75