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Shamaley Ford - Service Center

El Paso, TX

4.8
630 Reviews

630 Reviews of Shamaley Ford - Service Center

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March 01, 2025

They did service i did not ask for then they tried to bill me for it. Look at your final invoice and ask questions.dont be embarrassed to ask to break down the bill More

by aguileracruz128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Hassoun
1.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Quintero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
1.0
This rating includes all reviews, with more weight given to recent reviews.
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February 28, 2025

Had a great experience, my tech was good and Jeff Gahan is the best TY. More

by jaimejrose77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
4.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Quintero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2025 -

Shamaley Ford responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 28, 2025

I had an appointment scheduled and when I got there Jake Chavez assisted me with my appointment. Jake kept me posted on my vehicle via text and also called me to make sure I knew my car was ready. I picked More

by Working mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Chavez
Report | Print
Mar 02, 2025 -

Shamaley Ford responded

Hi, we're happy you found Jake to be so supportive during your experience here at Shamaley Ford. We are always more than happy to assist you if anything else comes up. Take care!

February 26, 2025

Mr. Jose Carrillo kept his pledge to honor the online service deal. He’s very professional and I especially appreciate him not being pushy on other services being offered. More

by Guerinchy59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Carrillo
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Feb 28, 2025 -

Shamaley Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We are always more than happy to assist you if anything else comes up. Take care!

February 26, 2025

They are very professional. They analyzed my problem quickly and efficiently and repaired my issue. Excellent service great customer service good people working there. More

by rodri5436
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerrymyles C. Esmele
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Feb 28, 2025 -

Shamaley Ford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 26, 2025

The service done on my vehicle appears to have been done correctly. The valet service needs a lot of work. More

by Beto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Hassoun
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2025 -

Shamaley Ford responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Lorenzo Vargas Service Director Shamaley Ford P: 915-629-4239 E: lvargas2@group1auto.com

February 26, 2025

Excellent customer service. Friendly and reliable staff Thank you for the great customer service. Awseome More

by lzaval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuy Rosales and mario
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February 24, 2025

Mr Aaron Wade was amazing. Thank you that is why I keep coming to Shamaley Ford excellent service. They are very professional and fix and explain what they did to your car. I h More

by Patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Wade
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Feb 28, 2025 -

Shamaley Ford responded

Hello Patty, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We are always more than happy to assist you if anything else comes up. Take care!

February 23, 2025

Great customer Service. Eduardo, my serive advisor, is amazing and extremely helpful. Goes far and beyond to assist. More

by mmabcastro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
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Feb 24, 2025 -

Shamaley Ford responded

Hello, thank you for your kind review; we are happy to pass along your comments to Eduardo here at Shamaley Ford! We are always more than happy to assist you if anything else comes up. Take care!

February 22, 2025

Took very good care of my concerns the Tech was extremely proficient and explained everything to me and my service consultant was as well exceptional More

by skmwmtz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 28, 2025 -

Shamaley Ford responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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