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Shamaley Ford

El Paso, TX

Overview
Employees
Reviews
Vehicles
4.8
908 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 909 reviews

April 18, 2025

Fast, efficient. Got checked in quick and got a ride home and back after. Marijo explained everything to my knowledge. More

by Desirae.z.bat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marijo
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Apr 21, 2025 -

Shamaley Ford responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 17, 2025

The dealership had a well stock of trucks. Everything was just a great experience. The facility is modern clean More

by Albert.ornelas2378
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irma Espinosa
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Apr 19, 2025 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 17, 2025

Great Service Turi Montes and Lorenzo the Service Director are awesome and clearly know what great customer service is More

by escob2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorenzo and Arturo
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Apr 19, 2025 -

Shamaley Ford responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 16, 2025

Shamaley took care of my car needs. Thanks to my salesman Hugo Almanza for taking care of it, at a pretty good time too, since it was very busy. More

by fredrome
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugo Almanza
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Apr 18, 2025 -

Shamaley Ford responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 16, 2025

Shamaley Ford dealership is awesome. We were treated like vip's. The dealership is very clean and comfortable. More

by Wormgar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Caransa, Luis AlaTorre
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Apr 18, 2025 -

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 16, 2025

I live behind Casa Ford. Service at Shamaley is 100x better. Very competitive pricing. Personnel are far more informative...Jose was a saint to interact with. More

by mike.sacks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose in service
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Apr 18, 2025 -

Shamaley Ford responded

Hi, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

Apr 18, 2025 -

mike.sacks responded

live behind Casa Ford. Service at Shamaley is 100x better. Very competitive pricing. Personnel are far more informative...Jose was a saint to interact with.

April 15, 2025

Best dealership on el paso tx good customer service and excellent seller javier Jimenez thank you More

by Joelcamargo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Jimenez
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Apr 18, 2025 -

Shamaley Ford responded

Hello Joelcamargo, thank you for your kind review; we are happy to pass along your comments to Javier here at Shamaley Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

April 11, 2025

Have been a Shamaley customer for 30 years. Chuy is a phenomenal service advisor- however I have been waiting four months for replacement parts for glove compartment and windshield guards. The More

by Tthurston2248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuy
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Apr 15, 2025 -

Shamaley Ford responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Sasha Martinez Customer Relations Director Shamaley Ford smartinez@group1auto.com

April 10, 2025

Muy profesionales y buen trato, y accesibles , y muy limpió el área de servicio, y lo recomiendo More

by jesus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Servicio, con chavez
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Apr 14, 2025 -

Shamaley Ford responded

Hola Jesús, tus comentarios y tu calificación son muy importantes para nosotros. No dudes en contactarnos si hay algo más que podamos hacer por ti.

April 09, 2025

Very good service and personal helper. Recommend to my friends. Had 2 services and was well done More

by morrishe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariaj
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Apr 11, 2025 -

Shamaley Ford responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

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