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Shamaley Ford

El Paso, TX

4.9
821 Reviews
Welcome to Shamaley Ford Shamaley Ford is your local source for all things Ford. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Ford you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Las Cruces, NM and Horizon City. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our El Paso Ford Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Shamaley Ford, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Ford service with a shuttle service and loaners available if needed Genuine OEM Ford parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Las Cruces, NM, Horizon City, and Socorro While we’re located in El Paso, we also serve drivers from nearby locales: San Elizario, Fort Bliss, Socorro, Fort Hancock, Chaparral, Canutill, Anthony, Fort Bliss, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 11301 Gateway Blvd, Shamaley Ford has the ultimate Ford experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 915-591-8600 today!
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11301 Gateway W

El Paso, TX

79936

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Showing 821 reviews

March 02, 2025

She's man was very professional. As well as the finance representative, it's very courteous employees More

by TRANSPARENTLOVER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2025

They did service i did not ask for then they tried to bill me for it. Look at your final invoice and ask questions.dont be embarrassed to ask to break down the bill More

by aguileracruz128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Hassoun
1.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Quintero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2025

Had a great experience, my tech was good and Jeff Gahan is the best TY. More

by jaimejrose77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
4.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Quintero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2025 -

Shamaley Ford responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 28, 2025

Great place to buy ! And very professional and transparent staff! I was looking for a truck and they went out in finding my needs and the truck that i was looking for. More

by Sebastian Valle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edgar Delgado, Carlos Carranza
Mar 02, 2025 -

Shamaley Ford responded

Hi Sebastian, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 28, 2025

I had an appointment scheduled and when I got there Jake Chavez assisted me with my appointment. Jake kept me posted on my vehicle via text and also called me to make sure I knew my car was ready. I picked More

by Working mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Chavez
Mar 02, 2025 -

Shamaley Ford responded

Hi, we're happy you found Jake to be so supportive during your experience here at Shamaley Ford. We are always more than happy to assist you if anything else comes up. Take care!

February 26, 2025

Excellent customer service. Friendly and reliable staff Thank you for the great customer service. Awseome More

by lzaval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuy Rosales and mario
February 26, 2025

Mr. Jose Carrillo kept his pledge to honor the online service deal. He’s very professional and I especially appreciate him not being pushy on other services being offered. More

by Guerinchy59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Carrillo
Feb 28, 2025 -

Shamaley Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Shamaley Ford. We are always more than happy to assist you if anything else comes up. Take care!

February 26, 2025

They are very professional. They analyzed my problem quickly and efficiently and repaired my issue. Excellent service great customer service good people working there. More

by rodri5436
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Hassoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Salom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerrymyles C. Esmele
Feb 28, 2025 -

Shamaley Ford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 26, 2025

The service done on my vehicle appears to have been done correctly. The valet service needs a lot of work. More

by Beto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Hassoun
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Shamaley Ford responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Lorenzo Vargas Service Director Shamaley Ford P: 915-629-4239 E: lvargas2@group1auto.com

February 25, 2025

Service advisor was very attentive, professional, and made sure to provide service required on my truck More

by Flash
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Saldaña
Feb 28, 2025 -

Shamaley Ford responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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