Shaker's Family Ford

New Customer now Forever Customer From the moment I stepped on Ford lot I was impressed that I wasn't stalked by overly eager salespeople. Dom Lacapra was knowledgable and with the ass From the moment I stepped on Ford lot I was impressed that I wasn't stalked by overly eager salespeople. Dom Lacapra was knowledgable and with the assitance of Jim Schavio got us not only the exact vehicle that met our needs but the price that worked in our budget! The transaction went smooth, efficient and I definitely feel like I will never go to another dealership! Being a brand new Ford customer they set the bar high!! More

It was a very positive and easy experience Dom Lacapra and Jim Schiavo were excellent salesman to work with. The were both very professional and made purchasing my new 2016 Ford Fusion very ea Dom Lacapra and Jim Schiavo were excellent salesman to work with. The were both very professional and made purchasing my new 2016 Ford Fusion very easy. I am very satisfied! Thanks Dom and Jim! More

Shaker's Family Ford provided outstanding customer service! James Cianciolo went above and beyond to get me into a car that fit my needs, without the hassles I experienced elsewhere! He even came in to the dea James Cianciolo went above and beyond to get me into a car that fit my needs, without the hassles I experienced elsewhere! He even came in to the dealership on his day off to deliver my car...that's dedication! I would recommend him to anyone! Also, Manny in finance fought to get me a better rate that other dealerships. Thank you, Shakers, I love my new car! More

Simple & Easy Sales, Great Service This is my second time leasing a vehicle from Shaker, and they continue to make the sales process simple, easy, and hassle-free. My salesperson Bill R This is my second time leasing a vehicle from Shaker, and they continue to make the sales process simple, easy, and hassle-free. My salesperson Bill Reed, is always attentive, knowledgeable, personable, and understanding of what is important to me. When I first came to Shaker, I told Bill that I was looking for a vehicle that had enough cargo space. He effortlessly delivered that in a 2013 Ford Explorer. Shaker's car care service extended my love for this dealership, in that they performed all my maintenance work in a timely and professional manner. This time around while shopping for a new vehicle, I asked Bill for a vehicle with similar cargo space and something more upscale but within the same payment schedule. And he again delivered, going above and beyond to find the Lincoln MKX in the color I wanted most. Couldn't be happier! Thanks, Bill, you've made me a Shaker Ford customer for life! More

2016 Lincoln MKX Shakers I was very happy with Shakers Lincoln with the new lease of a Lincoln MKX Bill Reed was my salesperson, He is a great guy, an excellent patient liste I was very happy with Shakers Lincoln with the new lease of a Lincoln MKX Bill Reed was my salesperson, He is a great guy, an excellent patient listener , and answered all my questions. The service he provides is excellent!!! I would highly recommend you see Bill Reed if you are looking for a person that will spend the time you need to get the proper information when purchasing a car. More

2015 Ford Fusion The car I saw on the internet was available and ready when I got there and Jim Reed even made a short video for me of the actual car! He was friendly The car I saw on the internet was available and ready when I got there and Jim Reed even made a short video for me of the actual car! He was friendly and knowledgeable about the car's attributes and history and took care of all the details ahead of time, including calling my insurance company, so when Cindy walked me through the documents it was painless! Thanks Cindy and Jim! More

Awesome car buying experience. The Shaker Ford/Lincoln/Kia family has automobile buying down to a science. My sales person, Bill Reed was outstanding and true gentleman. He assisted The Shaker Ford/Lincoln/Kia family has automobile buying down to a science. My sales person, Bill Reed was outstanding and true gentleman. He assisted me with a difficult trade-in of a 2011 Audi Q5. I walked away a very satisfied customer with a 2013 Lincoln MKX. Bill, thanks for everything you did to assist me. I purchased my first new car from Cory Shaker in 1980, and that was an excellent experience then and my more recent experience was the same. Each and every member of the dealership family I encountered was very well trained and very knowledgeable. A more important attribute is their willingness to ensure the customer is happy and in my case very happy. Thanks again Shaker Family. SFC Henry "Hank" L. Rowland, U.S. Army Retired. More

Mr James McCarley A friend of mine recommend Mr McMarley very highly,so I called him and from the first phone conversation he was very concern about what I needed and A friend of mine recommend Mr McMarley very highly,so I called him and from the first phone conversation he was very concern about what I needed and wanted. My brother and I went out to see him . He show us some cars, he made sure that I was comfortable in it.He let me try out a Ford Fusion and I was very please with it.He is very knowledge about the product I felt like he knew what he was talking about it was not just a sale to him he was truly concern about me and my needs. More

Our go to Ford dealer On April 6, we leased our 4th car from Bill Reed at Shaker. We have been purchasing and leasing cars from Shaker/Family Ford for over 15 years now. On April 6, we leased our 4th car from Bill Reed at Shaker. We have been purchasing and leasing cars from Shaker/Family Ford for over 15 years now. Bill made our experience very pleasant and stress-free, he was kind, knowledgeable and very patient. Thank you Bill More

Great Experience Buying My Ford Focus! I had an amazing experience at Shaker! By the time I walked into Shaker I'd been searching for a new car for three weeks and driven all over Connectic I had an amazing experience at Shaker! By the time I walked into Shaker I'd been searching for a new car for three weeks and driven all over Connecticut to countless dealerships. I'd heard it all by the time I went to Shaker and was skeptical about another car dealership. I was impressed immediately. I was greeted right away and taken to the lounge while they found a sales manager. Not that it really matters in the grand scheme of things, but the lounge is beautiful not just cheap chairs and a small tv. James Cianciolo, the sales consultant, came right over and introduced himself. He asked me questions that none of the other sales people even thought to ask. Like I was set on a hatchback and James asked me why. I said for camping and my bike, but when we talked further I realized a bike rack was way more practical which really opened up my options. My budget was $7,000-$11,000 and while most dealers rolled their eyes at this, he took it seriously and found great options within my budget. He was genuine, actually listened to me, and incredibly helpful. I can't express enough how easy James made the process, talking through all my options (like electric vs. hybrid vs. gas). He made the search efficient and we easily narrowed down my options. I decided on Ford Focus SEL (that I love!) and he got me a great price and printed out KBB and NADA quotes that reflected my research. He never pushed any options, but he let me know what was available. He handed me over to Manny who helped me with financing and finalizing all the details. I walked away with a car I love and look forward to going back to Shaker in the future for servicing and more. Thank you James for providing the best possible car buying experience! More