Shaker's Family Ford

2nd Time Buy As Good as the First! Jim Reed was our Sales Consultant for a recent purchase of a Mercury Mariner. Not only was he knowledgeable but also honest and helpful in all aspect Jim Reed was our Sales Consultant for a recent purchase of a Mercury Mariner. Not only was he knowledgeable but also honest and helpful in all aspects of the sale. After the sale, he took the time to review the features of the vehicle and made sure we were all set before leaving the lot. Cindy Bugbee, Business Manager, was very efficient and explained the finances to us in a friendly and thoughtful way. They were both a pleasure to work with. Thanks Cindy... Thanks again Jim--this is the second car we bought through you. More

Never better! This is now our third time buying with Shaker, 2nd at Shaker Ford and I could not say a bad thing from the minute we walked onto the lot till the time This is now our third time buying with Shaker, 2nd at Shaker Ford and I could not say a bad thing from the minute we walked onto the lot till the time we shook hands and drove off in our new vehicle. Blair was so helpful! He helped us find the best car for our needs and concerns with our daily lives. Will never buy from anywhere else. More

Satisfied Customer I am very pleased with the service i received. I was in need of a car and Jim Reed spent time with us and made various suggestions. I was not sure wha I am very pleased with the service i received. I was in need of a car and Jim Reed spent time with us and made various suggestions. I was not sure what I needed, but with his patience and friendliness I leased a vehicle. He made us feel at home with no pressure. What I really liked was his follow up to any questions I had. Thank you Family Ford for employing such individuals and creating an atmosphere that they can shine in. More

Very helpful If you are in need of a new vehicle, this is the place to go. I was at a loss and these wonderful people helped me into a 2011 Mercury Milan. Only p If you are in need of a new vehicle, this is the place to go. I was at a loss and these wonderful people helped me into a 2011 Mercury Milan. Only problem with the car was a pea sized crack in the windshield and a few scratches. Jim Reed helped me get a nice car and also stick to my budget. Cindy worked with my finances and gave me a great deal. I highly recommend Shakers Family Ford because they truly work with you. More

Professional and personal It was my first dealing with Shaker Ford, Watertown, CT. and I couldn't have been more pleased. Salesman Bill Reed was very professional and personabl It was my first dealing with Shaker Ford, Watertown, CT. and I couldn't have been more pleased. Salesman Bill Reed was very professional and personable answering all of my questions and providing all the information I requested prior to my purchase. I've been in the customer service business for 30 years and Shaker Ford salesman Bill Reed exemplifies "wowing" the customer with a great experience and a terrific truck ! Also want to thank Manny P. for his help and professionalism More

Excellent customer service with a smile ! We came into Shakers to just "look" around and we fell in love with the Ford Escape. Bill Reed and Manny Pinho made sure we got exactly what we wanted We came into Shakers to just "look" around and we fell in love with the Ford Escape. Bill Reed and Manny Pinho made sure we got exactly what we wanted. They even went as far as getting the car from another state! Thank You Bill and Manny for jumping through hoops to make sure we left the Shaker lot happy! Bill not too worry I checked mirrors and the seat position is set to #1.. More

Certified Pre Owned Purchase I worked with Blair on my car purchase and am very happy with the dealership. Blair was very professional. My first Ford and I am looking forward to d I worked with Blair on my car purchase and am very happy with the dealership. Blair was very professional. My first Ford and I am looking forward to driving it for many miles. Will be bring it back to Shaker's for servicing. More

Buying a car made easy! I was considering trading in my BMW 535 and was interested in the Lincoln MKZ. I drove 45 minutes to Shaker Ford Lincoln to see a specific certified p I was considering trading in my BMW 535 and was interested in the Lincoln MKZ. I drove 45 minutes to Shaker Ford Lincoln to see a specific certified pre-owned MKZ. The dealership was very busy but within minutes I was introduced to Dom Lacapra and was test driving the car. I fell in love with the car! The luxury, handling, power and overall feel was exceptional. Dom had my BMW appraised and the dealership made me a fair offer. Next thing I know I'm sitting with Manny Pinho reviewing the finances while the dealership is prepping the car and an hour later I'm driving home in my new car. Normally things do not happen so quickly but I was sold on the car, Dom, Manny and the dealership made everything very easy so I concluded the transaction. I can't wait to get in my new MKZ this morning! Steve More

New to Leasing I am doing a leased vehicle for the first time and was very apprehensive. Thankfully, Dom Lacapra understood my concerns and explained in detail ever I am doing a leased vehicle for the first time and was very apprehensive. Thankfully, Dom Lacapra understood my concerns and explained in detail everything I needed to know to make an informed decision as to whether I should lease or buy. As it turned out, leasing was actually a much better option for me and I am very happy with my decision! Dom was extremely knowledgeable and great to work with. I must of had a thousand questions for him and he was patient and thorough with his answers. He understood my situation and wanted to make sure I was satisfied with my purchase. In addition, I also worked with Manny Pinho in Family Ford's Finance department. Manny was also a pleasure to work with. My experience with Family Ford of Watertown was outstanding and I would highly recommend this dealership (esp Dom and Manny) to anyone! More

First Time Car Buyer Went into the dealership looking to buy my first new car, not really sure what to expect. Blair and Cindy helped me through the process and made it pa Went into the dealership looking to buy my first new car, not really sure what to expect. Blair and Cindy helped me through the process and made it painless and pretty much stress free. Both were extremely knowledgable and helpful, and I can't thank them enough. More