Shaker's Family Ford

Excellent Customer Service This was my first time visiting Family Ford and as soon as I set foot inside I was welcomed and attended by Klitijon Bekurti (Kay) who was very friend This was my first time visiting Family Ford and as soon as I set foot inside I was welcomed and attended by Klitijon Bekurti (Kay) who was very friendly yet not "pushy" like other places I have experienced. Kay was very helpful and went out of his way to make sure my experience at Family Ford was like no others. When it was time for me to pick up my new vehicle, Kay on his day off made sure he came in to be there personally to deliver the keys and go over the vehicle's specs with me. I will recommend this dealership to anyone that is looking for new or used car More

Recommend them to anyone Fast and great service, friendly staff, and not quick or pushy to make a deal. Overall great experience with Shaker Family Ford in Watertown, CT Fast and great service, friendly staff, and not quick or pushy to make a deal. Overall great experience with Shaker Family Ford in Watertown, CT More

Great experience - very satisfied customer Overall - I had a very positive experience at Family Ford, from my initial phone inquiry, right through to the sale of my Ford Fusion. The staff is v Overall - I had a very positive experience at Family Ford, from my initial phone inquiry, right through to the sale of my Ford Fusion. The staff is very courteous and the sales consultant, James Cianciola was extremely knowledgeable about all of the vehicles I was interested in, as well as the breakdown of all of the financial components. He was very helpful throughout the process, and made my experience at this dealership a positive, and stress free one. I would highly recommend dealing with James, as well as this dealership in general. More

great car I was looking to lease a Ford Fusion Engergi Titanium. Mr. Reed did a great job helping me find the perfect car. Thank you very much. I was looking to lease a Ford Fusion Engergi Titanium. Mr. Reed did a great job helping me find the perfect car. Thank you very much. More

Great Experience After seeing the vehicle on line at Shaker, I called for more info. I spoke with a gentleman named Kay.He went out of his way to respond promptly to After seeing the vehicle on line at Shaker, I called for more info. I spoke with a gentleman named Kay.He went out of his way to respond promptly to my requests and answered all of my questions in a courteous and professional manner, making me feel at ease with the vehicle. Being from out of state I was reluctant at first but Kay assured me of the vehicles quality and that it had all the features I wanted. I made the drive to see the car and he was right on the money-----I loved it and now own it. Thanks Kay---- excellent job!!!! Thanks Manny Thanks Shaker Family Ford More

My Experience I recently stopped by the dealership to look at used cars. The selection of cars with low mileage was excellent. The price was great and when James I recently stopped by the dealership to look at used cars. The selection of cars with low mileage was excellent. The price was great and when James C went into the computer, the price had been reduced due to a similar car being purchased at a lower price. The car fax was shown without asking. This type of selection and the transparency of information on the car and fair pricing made me feel confident the dealership was honest and fair. I purchased a 2012 Ford Focus. I am very happy with my experience. More

Great Experience Service was great. My first new car buying experience. Cathy Reed did an excellent job finding a car I was happy with. She was very knowledgeable abou Service was great. My first new car buying experience. Cathy Reed did an excellent job finding a car I was happy with. She was very knowledgeable about the car and answered all my questions. Very professional. More

Great experience I committed to buying the truck after seeing it online. I asked the sales manager to go look at it to make sure there wasn't anything I was missing i I committed to buying the truck after seeing it online. I asked the sales manager to go look at it to make sure there wasn't anything I was missing in the pictures. He said he couldn't believe the truck had 100,000 miles on it. After driving 5 hours to complete the purchase, I thought the truck looked even better than the pictures showed. It looked new. I worked with James Cianciolo to complete the transaction. He was both friendly and professional. I was in and out in just over 2 hours. It was a great experience. More

Excellent Buying Experience at Shaker Ford! Shaker Ford really came through for me. My lease was up in 1 week but I thought I had another month left. William Reed searched and found the exact Shaker Ford really came through for me. My lease was up in 1 week but I thought I had another month left. William Reed searched and found the exact car that I wanted and had it for me in 2 days. Cindy Bugby made the paperwork painless. Both William and Cindy are super friendly and knowledgeable about their products. I will definitely return for a new car when my lease is up! Rich O., Southbury CT More

Overall very positive experience My wife and I spend a lot of time on the road for work and had decided to shop around for a hybrid to replace our gas guzzling but hellaciously fun Mu My wife and I spend a lot of time on the road for work and had decided to shop around for a hybrid to replace our gas guzzling but hellaciously fun Mustang. After being unimpressed with product offerings from Toyota and Hyundai in terms of comfort and mileage, we both decided to check out the Ford Fusion Hybrid. When we arrived at Shakers we found the staff to be very friendly and accommodating, however, we were a little shocked initially that there were so few available cars to choose from. What we didn't realize was that their new inventory, which in actuality was one of the largest selections in the area, was stored about 2 miles down the road. Shakers and Catherine take a no-hassle approach to the process. You won't be held captive by high pressure salespeople the way you are at some dealerships. In fact, they offered for us to take the car on an extended test drive the following day and we ended up working out the remainder of the deal over the cars built in blue-tooth during a mobile call. Based on our experience with the staff and dealership so far we can say that we are very satisfied and will likely return for service there as well. (which is rare for us). We really love the car we bought, which was an SE with Leather and My Ford Touch/Sync. I'd also like to add that after 500 miles and despite Litchfield Counties hilly terrain, we are averaging 44 mpg with our 2014 Fusion Hybrid. More