Back

Serra Trussville Kia

Birmingham, AL

4.4
2,335 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
Contact Dealership

5009 Brookes Crossing Blvd

Birmingham, AL

35235

Directions

By Type

Showing 2,335 reviews

November 02, 2017

Awesome team work This was the best car buying experience I have ever had. Kadi was so nice and informative while I was looking for a car and test driving it. Cortez, i More

by JazzCar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kadi Bowen, Cortez King
October 27, 2017

Mary Ann from Alpharetta Purchasing my car from Serra Kia Trussvile was one of many great times in my life. Without a doubt I would highly recommend Kia, Kevin Malone, Jessica More

by Algirl2017!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Malone, Jessica Graham, Cortez King
October 25, 2017

GREAT EXPERIENCE IN PURCHASE OF MY 2017 SORENTO Laron was very helpful in helping me pick out my new 2017 Kia Sorento. Listened to what I had to say as far my wants, need, and pricing. Got me into t More

by NanaMac68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LaRon Martin
October 05, 2017

Great experience in buying my new car I had a great experience buying my new car. Everyone was really nice and professional. Isiah Grayson did a great job getting me in the car. More

by Stace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaiah Grayson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Graham, Cortez King
October 04, 2017

Best Buying Experience Ever Best experience I've ever has a car dealership. Kevin did everything he could to help me and they all listened to what I wanted instead of trying to More

by Kari Malone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Malone, Richard Bisso, Cortez King
September 27, 2017

Won't honor online pricing Isaiah Grayson was great but the rest couldn't do simple math! We drove over 2 hours after taking off work after verifying car was there and setting a More

by C Hawkins
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Margaret. Another man in finance or sales. , Richard Bisso, Keith Durham
September 09, 2017

Everyone was awesome I highly recommend them! They are all very friendly. I had the pleasure to work with Isaiah. I recommend him as well. He found me exactly the car I wa More

by Debra1227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaiah Grayson
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2017

Great so far Serra seems to be doing whatever is necessary to upgrade their name. I was skeptical at first but was pleasantly surprised at how much they were will More

by Lee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaiah Grayson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 20, 2017

Got scammed on a purchase by salesman Kevin I went to the dealership and the salesman told me to lie about my income. I was not surprised giving the Tony Serra reputation I have seen in the news More

by Star3366
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Malone
Sep 12, 2017 -

Serra Trussville Kia responded

I apologize if you feel as if you have taken advantage of, unfortunately we just had a full management change and we are working hard to improve in every aspect! As far as your sales representative asking you to lie about your income absolutely shocks me.. Kevin Malone is our top salesman and has sold over 150 vehicles and never once had any type of negative comment much less bad review. I would love to discuss this with you more if you could give me a call at the dealership and ask for Chelsea

July 28, 2017

Review on Isaih Grayson My overall experience with Mr. Grayson was great. He helped a lot and gave me a great deal on my Kia. And stayed professional the whole time. The ma More

by Cheyanne_Bungay1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaiah Grayson
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
233