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Serra Trussville Kia
Birmingham, AL
2,269 Reviews
Since 1981 the Serra family has served the Trussville are and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,269 reviews
May 14, 2024
Great service. The wait time was not long. Free car wash nice. Thank you Kia The wait time was not long. Free car wash nice. Thank you Kia More
by CMOKY744
Verified Customer
Helpful May 12, 2024
Good dealership. Loved my salesman. Nice car. Thanks. Bye. Talk to you later. Good evening. Loved my salesman. Nice car. Thanks. Bye. Talk to you later. Good evening. More
by faizonperkins
Employees Worked With
May 11, 2024
The service is good. The wait is long. I would have loved to have some type of text alert to explain the progress of my car as I waited. The wait is long. I would have loved to have some type of text alert to explain the progress of my car as I waited. More
by shawndrikalcook
Employees Worked With
May 10, 2024
Justin was great, able to communicate wigh me by tect, delivery of car was VERY helpful!! delivery of car was VERY helpful!! More
by krS0525
May 10, 2024
They fixed everything, ordered my parts, contacted me when ready and had my car cleaned. when ready and had my car cleaned. More
by bakedwithskylee
Employees Worked With
May 09, 2024
I didn’t get the complimentary car wash after my service and I didn’t get my deductible from my diagnostic. and I didn’t get my deductible from my diagnostic. More
by charisselovehersweetlady
May 07, 2024
This dealership always goes above and beyond to help and I am so grateful for their transparency and quality of service. I am so grateful for their transparency and quality of service. More
by Taylormchao2024
May 05, 2024
Not good experience, was lied to about several things and just ignored when i asked about them. The vehicle didnt even have the engine i was told it had. I was told multiple times i would have 45 days for in just ignored when i asked about them. The vehicle didnt even have the engine i was told it had. I was told multiple times i would have 45 days for initial payment but this was not true either. I texted asking about these matters and was never given a reaponse. More
by shadowarmsco
May 04, 2024
Excellent service. Antwan was very friendly & informative. I definitely enjoy this dealership and the entire staff. Antwan was very friendly & informative. I definitely enjoy this dealership and the entire staff. More
by Mesha J
Employees Worked With
May 02, 2024
Antwan entered my information into the computer, making sure to explain coupons I had, very courteous and answered any questions I had, offered me the courtesy car wash after having my oil changed. Upon c sure to explain coupons I had, very courteous and answered any questions I had, offered me the courtesy car wash after having my oil changed. Upon completion I was walked to my car and door opened, while having conversation in regards to the service I had received. Sometime people are not so pleasant, leaving a bad impression and speaking for myself, I would be back to the dealership due to the kindness of Antwan. He's a keeper. Thanks More
by Jocelyn35235
Employees Worked With
