Serra Trussville Kia

Everyone was very nice. And frankie is nice person . Grea jo Everything and everyone was great . The store was clean the people are nice they ask did i need anything like water, drinks even coffee and at the en Everything and everyone was great . The store was clean the people are nice they ask did i need anything like water, drinks even coffee and at the end of the service they check with me to make sure all my needs are meet. More

Happy with people and service I always get waited on quickly and everyone is always pleasant and helpful. I never have to wait very long. The waiting area is pleasant and refreshme I always get waited on quickly and everyone is always pleasant and helpful. I never have to wait very long. The waiting area is pleasant and refreshments are always available I was informed that the three year service contract that I purchased was only for four oil changes or 30,000 miles. Since my car payment was increased for the full term of my contract and I was told I would get free oil changes and tire rotations for three years I am extremely disappointed. I would not have taken the warranty if I had been told this up front More

Oil change Great customer service! Explained everything. Work done in a timely manner. Would recommend to my friends. Not pushy about having service done I didn' Great customer service! Explained everything. Work done in a timely manner. Would recommend to my friends. Not pushy about having service done I didn't really need. More

Great Experience This was the first time I had my car serviced since moving to town and I had a great experience with the entire process. Frankie was super helpful an This was the first time I had my car serviced since moving to town and I had a great experience with the entire process. Frankie was super helpful and made sure that I understood everything that needed to be done. More

Update Neutral. Took while before I was waited on because only one guy there. Only one customer ahead of me. Must need more employees. Not impressed Neutral. Took while before I was waited on because only one guy there. Only one customer ahead of me. Must need more employees. Not impressed More

Life saver my car broke down on the way to Tuscaloosa so this is a very inconvenient thing to happen The dealership made everything as comfortable as possible ev my car broke down on the way to Tuscaloosa so this is a very inconvenient thing to happen The dealership made everything as comfortable as possible even giving me a lift to the nearby hotel while they worked on my car I would highly recommend this dealership for all your car needs More

IT WAS A BLESSING My credit is horrible i mean horrible BUT SERRA KIA IN TRUSSVILLE WORK WITH ME. ME AND MY BEST FRIEND GOT NEW CARS THANKS YALL 🙌🏾 I MEAN THIS WAS A My credit is horrible i mean horrible BUT SERRA KIA IN TRUSSVILLE WORK WITH ME. ME AND MY BEST FRIEND GOT NEW CARS THANKS YALL 🙌🏾 I MEAN THIS WAS A GOD SEND. AND I KNOW BEGGERS CANT BE CHOOSERS BUT IM GLAD GOD SENT ME HERE. ISAIAH WAS REALLY COOL AND JESSICA LOVE HER. GREG THE NEW FINANCE GUY WAS AWESOME. I WILL BE REFERRING More

GREAT SERVICE FRANKIE, MET ME AT MY CAR DOOR AND MET MY EVERY NEED WITH QUESTIONS AND SUGGESTIONS CONCERNING MY VEHICLE. HE CHECKED ON ME WHILE I WAS IN THE WAITING FRANKIE, MET ME AT MY CAR DOOR AND MET MY EVERY NEED WITH QUESTIONS AND SUGGESTIONS CONCERNING MY VEHICLE. HE CHECKED ON ME WHILE I WAS IN THE WAITING AREA AND WHEN THE SERVICE WAS FINISHED, HE WALKED ME BACK TO MY CAR TO ENSURE EVERYTHING THAT I EXPECTED WAS TAKEN CARE OF WITH A SMILE. More

Amazing friendly service Sweet amazing service they are so friendly! The last 2 times I've been there I've joined the service they are always looking for ways to help you! Sweet amazing service they are so friendly! The last 2 times I've been there I've joined the service they are always looking for ways to help you! More

Serra The first car I looked at had been in a serious accident that was poorly repaired and not reported to car fax. Cost me $100 to find that out. It took The first car I looked at had been in a serious accident that was poorly repaired and not reported to car fax. Cost me $100 to find that out. It took nearly an entire day to purchase the one I bought, even though the store was not busy. I was given several xx contracts to sign that had nothing to do with the car deal. The car had minor issues and they did their best to avoid fixing them. I got the car home and discovered the spare tire was missing and the salesman told me they usually don’t come with a spare. xx. I would rather have aroot canal than deal with these xxxxxxxx ever again. More