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Serra Trussville Kia
Birmingham, AL
2,379 Reviews
Since 1981 the Serra family has served the Trussville area and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 2,379 reviews
June 17, 2019
Oil changed and minor maintenance My family and I always look forward to visiting Kia Trussville service department it is one of the best places that provides awesome service along wit My family and I always look forward to visiting Kia Trussville service department it is one of the best places that provides awesome service along with the most friendiest attitude in the automotive industry. More
by williamshbb
Verified Customer
June 17, 2019
No fuss on pain 👍 Made me feel welcome. Went over what I wanted done and might need. Kept me informed of progress. Very polite. Went over the services they did. Made me feel welcome. Went over what I wanted done and might need. Kept me informed of progress. Very polite. Went over the services they did. More
by jbyrd
Employees Worked With
Frankie Vance
June 14, 2019
Good Service I had a great experience with Frankie. He kept me updated about the progress on my car. He was very patient with me as I was making decisions about I had a great experience with Frankie. He kept me updated about the progress on my car. He was very patient with me as I was making decisions about additional service for my car. He is very friendly and accommodating. Good customer service. More
by jessicarose
Employees Worked With
Frankie Vance
June 14, 2019
Amazing Customer Service! I always trust Serra Kia with my vehicle maintenance. Frankie goes above and beyond with his impeccable customer service. He is extremely knowledgeabl I always trust Serra Kia with my vehicle maintenance. Frankie goes above and beyond with his impeccable customer service. He is extremely knowledgeable and thoroughly explains the maintenance my car needs and the options available to me. More
by afecanin7
Employees Worked With
Frankie Vance
June 13, 2019
Nice dealership Helpful and courteous staff. Isaiah Grayson was my sales associate, and I was introduced to all pertinent staff at the dealership, Including service t Helpful and courteous staff. Isaiah Grayson was my sales associate, and I was introduced to all pertinent staff at the dealership, Including service technicians. Overall, it was a good enough experience. More
by Ike gray
June 12, 2019
Great experience They're professional, friendly and very prompt and your wait is very comfortable I loved that they offer snacks and beverages I couldn't of had a bett They're professional, friendly and very prompt and your wait is very comfortable I loved that they offer snacks and beverages I couldn't of had a better experience. More
by Katrina 123
Employees Worked With
Other Employees :
Thomas Rumburg, , Brenton Bush
June 12, 2019
AWESOME FRANKIE AND TEAM FANTASTIC CUSTOMER SERVICE. THERE ARE NONE BETTER THAN FRANKIE AND HIS TEAM. MADE SURE WE WERE COMFORTABLE AND KEPT US UPDATED ON WHAT WAS GOING ON. FANTASTIC CUSTOMER SERVICE. THERE ARE NONE BETTER THAN FRANKIE AND HIS TEAM. MADE SURE WE WERE COMFORTABLE AND KEPT US UPDATED ON WHAT WAS GOING ON. EXPLAINED EVERYTHING SO THAT WE UNDERSTOOD. FRANKIE IS VERY PERSONABLE WITH A GREAT ATTITUDE AND DOES HIS JOB WELL BECAUSE HE LIVES WHAT HE DOES AND IT SHOWS!!!! More
by lsisbell01
Employees Worked With
Frankie Vance
June 10, 2019
Great Job They did a great job on my car. Will recommend to anyone with a Kia. My new windshield wipers work great and the wait wasn’t too long. They did a great job on my car. Will recommend to anyone with a Kia. My new windshield wipers work great and the wait wasn’t too long. More
by Storm1
Employees Worked With
Frankie Vance
June 10, 2019
Great service completed in a timely matter Very helpful and they also reviewed upcoming maintenance that I will need in the future. The customer service representative also showed hospitality b Very helpful and they also reviewed upcoming maintenance that I will need in the future. The customer service representative also showed hospitality by offering refreshments. More
by amoswilcoxon65
Employees Worked With
Frankie Vance
June 07, 2019
AMAZING! They were all so friendly, really helpful and was able to get me an AMAZING deal!!! Definitely going to buy from them again wouldn’t go anywhere else! They were all so friendly, really helpful and was able to get me an AMAZING deal!!! Definitely going to buy from them again wouldn’t go anywhere else!! More
by horsleytrish
Employees Worked With
