Serra Trussville Kia

Frankie Excellent Customer Service I have to say, Frankie has outstanding customer service! Frankie was very informative and understanding! Frankie made sure that I knew exactly what to I have to say, Frankie has outstanding customer service! Frankie was very informative and understanding! Frankie made sure that I knew exactly what to do once I come back to get my new brakes and tires! I received a business card with his contact information and I will definitely use it! Frankie showed my son and I to the play area and my son enjoyed it tremendously! I was offered snacks to go and also while I waited. I was even told that once I come back to get new tires, he would clean my rims for me for free!! You can’t get that anywhere else, BUT at Serra KIA in Trussville! I recommend Frankie to all customers that visits Serra KIA in Trussville! More

Very friendly and helpful The service department at Serra Kia has always been very helpful and courteous. They have always done a good job on repairing my vehicle. Sometimes it The service department at Serra Kia has always been very helpful and courteous. They have always done a good job on repairing my vehicle. Sometimes it’s hard to get someone to answer the phone but other than that no complaints. I highly recommend Serra Kia in Trussville Al. More

First time customer This was my first time using the Trussville location. I had went to another location first and the wait time was 3 hours, so I decided to go to the Tr This was my first time using the Trussville location. I had went to another location first and the wait time was 3 hours, so I decided to go to the Trussville location and the guy who helped, unfortunately I can't remember his name, but he told me the wait time would be about an hour and 30 minutes and they finished on my car in under an hour! I was definitely happy about. Thank you for the great service! More

Incredible Experience I've bought a lot of cars and I've dealt with a lot of dealerships that I would NEVER go back to. Serra Kia of Trussville ranks #1 in the absolute bes I've bought a lot of cars and I've dealt with a lot of dealerships that I would NEVER go back to. Serra Kia of Trussville ranks #1 in the absolute best experience I've ever had at a dealership. They gave me a very fair deal, and had me in and out in 2 hours. Everyone was upfront, honest, and really worked their hardest to get the deal that I wanted and didn't try to jerk me around or make me sweat it out for 6 hours. Mr. Grayson, my salesman, was polite, quick, and efficient. I could not have asked for a better representative of Serra Kia. This dealership has set a new bar for my expectations. I'm extremely pleased. I highly recommend you buy your next car here. More

No Stress Once again, Frankie and the Serra Trussville Kia team provided me with a relaxed, no-stress service visit for my vehicle. They are always transparent Once again, Frankie and the Serra Trussville Kia team provided me with a relaxed, no-stress service visit for my vehicle. They are always transparent and communicative regarding my car's issues, how long I could expect to wait, and why. All of their loaner cars were taken on this specific day, however, they said they would shuttle me anywhere within 5 miles. Kudos, team! More

Great employees Jonathan was a great help. Even though we had him go all over the world for us, he excelled in customer service. Answered every question we had even i Jonathan was a great help. Even though we had him go all over the world for us, he excelled in customer service. Answered every question we had even if he had to do some research on it. Didn’t mind any request we threw at him. More

Comfortable, knowledgeable buying experience We went with the intention of buying and driving home the purchase the same day. The dealership and staff made this possible. They had the vehicle rea We went with the intention of buying and driving home the purchase the same day. The dealership and staff made this possible. They had the vehicle ready to test drive when we arrived. Customer care was incredible! More

Forte recall Frankie was great to work with and the service was completed in less than an hour. Everyone was friendly and got my car scheduled right away. Fast an Frankie was great to work with and the service was completed in less than an hour. Everyone was friendly and got my car scheduled right away. Fast and friendly service at its best!! More

First come, first served worked great. Was kind of scared to do the Saturday no fixed schedule servicing, but it worked well. Was in and out within an hour. Will recommend to others. Was kind of scared to do the Saturday no fixed schedule servicing, but it worked well. Was in and out within an hour. Will recommend to others. More

Great experience Brought in because I lost the special lug nut key for my Optima 2008.The girl in parts and the gentleman in service were very helpful and got me fixed Brought in because I lost the special lug nut key for my Optima 2008.The girl in parts and the gentleman in service were very helpful and got me fixed up with new lugs in about half an hour. Would recommend. More